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Author Topic: Incomplete downloads [Solved]  (Read 3004 times)

pirogallo

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Incomplete downloads [Solved]
« on: June 13, 2011, 10:26:21 am »

just upgraded to .110.
It try to "adding required components" but the download (sized 2.9 Mb) process don't end normally. then JR try continuously to connect and download but it never end.
Thanks in advance.
Gianni.
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JimH

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Re: Incomplete downloads
« Reply #1 on: June 13, 2011, 10:30:52 am »

Disable any special downloader you may use.
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pirogallo

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Re: Incomplete downloads
« Reply #2 on: June 13, 2011, 11:46:38 am »

Disable any special downloader you may use.
Thank you V.M.
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pirogallo

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Re: Incomplete downloads
« Reply #3 on: June 15, 2011, 03:53:45 am »

Thank you V.M.
sorry but does not work. I was forced to return to version 105 losing a lot of features. the thing that worries me is that I do not know which is the component that MC is trying to add and this makes the troubleshooting rather difficult.
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vicini

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Re: Incomplete downloads
« Reply #4 on: June 15, 2011, 07:24:47 pm »

as of current version .111

i am still having issues downloading addition components. it starts downloading and then stops mid way.
something new i just noticed today---
if i try to play a video file, i see MC trying to download addition components in 2 windows. it's downloading it twice at the same time. but they never finish and mc says fail to download.

I just did a fresh install on my system. nothing is on it accept all the windows updates.
no anti virus, no nothing. just windows xp pro and mc .111 (just fyi- it does it to all computer)
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Scott

vicini

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Re: Incomplete downloads
« Reply #5 on: June 15, 2011, 07:45:04 pm »

sorry, i could have put it in a more noticeable area.

but yes, Win XP Pro with SP3
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Scott

Matt

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Re: Incomplete downloads
« Reply #6 on: June 15, 2011, 09:07:45 pm »

What type of Internet connection do you have?

How fast can you download a Media Center build (~20 MB) using IE on your machine?

Thanks.
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Matt Ashland, JRiver Media Center

vicini

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Re: Incomplete downloads
« Reply #7 on: June 15, 2011, 10:36:37 pm »

My dsl connection is a 1.31meg connection. (that's all they offer here)

but typically about 3 minutes to download a MC build
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Scott

Matt

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Re: Incomplete downloads
« Reply #8 on: June 15, 2011, 11:08:56 pm »

My dsl connection is a 1.31meg connection. (that's all they offer here)

but typically about 3 minutes to download a MC build

And do downloads from our server work with IE reliably?

Could you use Help > Logging to send me a log after it fails to download.  I'm matt at jriver dot com.

Thanks.
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Matt Ashland, JRiver Media Center

vicini

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Re: Incomplete downloads
« Reply #9 on: June 16, 2011, 12:05:20 am »

i have never had any issues downloading any build of MC. i just started experience trouble with Red October upon first release.

i will work on the getting the log to you.
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Scott

pirogallo

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Re: Incomplete downloads
« Reply #10 on: June 16, 2011, 08:09:20 am »

no one else had the same problem?
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pirogallo

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Re: Incomplete downloads
« Reply #11 on: June 16, 2011, 08:17:06 am »

as you can see on my 3d (http://yabb.jriver.com/interact/index.php?topic=64695.0), the same on my installation (xp sp3); download stopped and continuously ctrying to download again.

I forced to go back to the .105.

Thanks, Gianni.
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vicini

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Re: Incomplete downloads
« Reply #12 on: June 16, 2011, 11:53:19 am »

last night, i did something a little different.
Doing a new library, i would import Z:\- Master Files\ which would import all Video and Music.
Here is what i see when I watch MC import files. Imports audio no problem.
Once it hits the Video directory and adds video, MC then tries to download Addition Components.
Which then of course the problem starts. Stops downloading mid-way. Then I had a A-Ha moment.
I changed the Auto Import folder to just one specific video folder holding only 10 video files.
i hit auto import. As MC is adding video, it tries again to download addition components. but still fails.
But...... Once MC finished importing those 10 files, problem went away. Downloads Complete!!
I did this 3 times to make sure of this.
So at this point i went on to make a new library with all my files and everything went fine.
I can now play using Red October. And what a great addition.

My conclusion and hopefully solves this problem, Auto Import was disrupting the initial download when trying to add new Video in the back-round before the download completes.

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Scott

JimH

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Re: Incomplete downloads
« Reply #13 on: June 16, 2011, 04:45:02 pm »

last night, i did something a little different.
Doing a new library, i would import Z:\- Master Files\ which would import all Video and Music.
Here is what i see when I watch MC import files. Imports audio no problem.
Once it hits the Video directory and adds video, MC then tries to download Addition Components.
Which then of course the problem starts. Stops downloading mid-way. Then I had a A-Ha moment.
I changed the Auto Import folder to just one specific video folder holding only 10 video files.
i hit auto import. As MC is adding video, it tries again to download addition components. but still fails.
But...... Once MC finished importing those 10 files, problem went away. Downloads Complete!!
I did this 3 times to make sure of this.
So at this point i went on to make a new library with all my files and everything went fine.
I can now play using Red October. And what a great addition.

My conclusion and hopefully solves this problem, Auto Import was disrupting the initial download when trying to add new Video in the back-round before the download completes.
Thanks to the detail in this post, we found and fixed a flaw in our logic.  You were essentially correct in your thinking.  Thank you.  Expect a fix in build 113.
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vicini

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Re: Incomplete downloads
« Reply #14 on: June 16, 2011, 04:59:26 pm »

I'm happy that i was able to help.
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Scott

pirogallo

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Re: Incomplete downloads
« Reply #15 on: June 18, 2011, 04:17:55 am »

and a big thank you also from my side to all of you.
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JimH

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Re: Incomplete downloads
« Reply #16 on: June 21, 2011, 10:03:04 am »

Should be fixed in Build 115 or higher.
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vicini

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Re: Incomplete downloads
« Reply #17 on: June 25, 2011, 01:54:52 am »

Works great now. Thank you
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Scott
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