We're adding to our FAQ the following information.
(FAQ's are here:
http://www.musicex.com/mediajukebox/buy_faq.html )
[Version 7 FAQ]
"I can't restore my license. It doesn't work."
RRG Licenses (version 5 to 7)
Version 5 works with a license called MP3encoder.rrg
Version 6 works with a license called MediaJukebox6.rrg
Version 7 works with a license called MediaJukebox7.rrg and also will work with MediaJukebo6.rrg
All licenses above can be restored in MediaJukebox under Help/Restore. If this choice has been "grayed out", you do not need to restore.
All licenses above cannot be replaced by JRiver. If you have lost the RRG file, you can re-purchase.
[Version 8 FAQ]
"I need to restore my license." or "I lost my license."
Registration Code Licenses (began with version
Version 8 works with the newer form of license, called a Registration Code. This is a 30 character string and you will have received it in e-mail from buy-button @ jriver.com together with instructions.
A restore page is available at:
https://rover.jriver.com/cgi-bin/restore.cgi If you have preserved your Registration Code you can restore your license indefinitely. You can also recover if you have your orginal e-mail and password. No other replacement of licenses is available.