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Author Topic: Update fail - JRTools.dll  (Read 3601 times)

wig

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Update fail - JRTools.dll
« on: November 01, 2011, 12:44:32 pm »

The Update Channel is trying to install the latest version of MC17, and I receive this error



How do I stop the JRTools.dll process to allow the install to continue?

I had the same problem with MC16 at times.
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mojave

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Re: Update fail - JRTools.dll
« Reply #1 on: November 01, 2011, 12:52:08 pm »

I get the same error whether I update from the file or use the update channels. It only happens on 1 of 3 computers that I use with JRiver.
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JimH

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Re: Update fail - JRTools.dll
« Reply #2 on: November 01, 2011, 02:08:18 pm »

Did you try rebooting?
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wig

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Re: Update fail - JRTools.dll
« Reply #3 on: November 01, 2011, 03:03:29 pm »

Did you try rebooting?

That's what I'm trying to avoid. I was hoping there would be a better solution, considering the frequency of MC updates. Isn't there a service or process I can kill?
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mojave

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Re: Update fail - JRTools.dll
« Reply #4 on: November 01, 2011, 03:12:30 pm »

It seems to happen more if I have JRiver in a paused state rather than a stopped state when installing the upgrade. If using update channels, I can cancel, restart JRiver, press CTRL + J, and then let JRiver download the update again. It always works on the second try.

I do have library server running and if I close JRiver and then shut down the Media Center process before manually running the update file I have much better success.

Rebooting always fixes the issue for that installation, but is a hassle. I can work around rebooting.
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wig

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Re: Update fail - JRTools.dll
« Reply #5 on: November 01, 2011, 04:23:16 pm »

It seems to happen more if I have JRiver in a paused state rather than a stopped state when installing the upgrade. If using update channels, I can cancel, restart JRiver, press CTRL + J, and then let JRiver download the update again. It always works on the second try.

I do have library server running and if I close JRiver and then shut down the Media Center process before manually running the update file I have much

Thanks, mojave. Good tips.
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