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Author Topic: [url=http://www.jriver.com/purchase.html]Purchase Page[/url] says Invalid Email Address when purchasing  (Read 1514 times)

Robert Nesta

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[url=http://www.jriver.com/purchase.html]Purchase Page[/url] says Invalid Email Address when purchasing
« on: May 19, 2002, 08:26:38 am »
I filled out the form, and clicked purchase, it says the email address is invalid.
I clicked purchase twice with 2 different email addresses that are both valid, with the same results.
Did my credit card get billed? Twice? I never got any farther than the purchase button.
Thanks in advance for any help.
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JimH

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RE:[url=http://www.jriver.com/purchase.html]Purchase Page[/url] says Invalid Email Address when purchasing
« Reply #1 on: May 19, 2002, 08:46:26 am »
No, you weren't billed.  I checked this when someone (you?) reported it yesterday by email.  It works.

It's possible the error message isn't right.  Try entering valid information in all fields.
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Jim Hillegass
JRiver Media Center / Media Jukebox

Robert Nesta

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RE:[url=http://www.jriver.com/purchase.html]Purchase Page[/url] says Invalid Email Address when purchasing
« Reply #2 on: May 19, 2002, 08:53:42 am »
Jim, just tried it again, here's the exact message i get:

"Email entered is invalid. Please check the fields in red."

I'd really like to buy MJ.
Thanks again.
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JimH

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RE:[url=http://www.jriver.com/purchase.html]Purchase Page[/url] says Invalid Email Address when purchasing
« Reply #3 on: May 19, 2002, 10:30:46 am »
Did you enter valid data in ALL fields?
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Jim Hillegass
JRiver Media Center / Media Jukebox

Raymond

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RE:[url=http://www.jriver.com/purchase.html]Purchase Page[/url] says Invalid Email Address when purchasing
« Reply #4 on: May 20, 2002, 05:51:00 am »
Robert,
     The email you entered in both "Email" and "Repeat Email" field must be the same. This is to make sure you enter the correct email. If this is not the cause of the problem, please send me an email (hftey@jriver.com) and I will check out whats wrong with it. Thanks.


Ray
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Raymond

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RE:[url=http://www.jriver.com/purchase.html]Purchase Page[/url] says Invalid Email Address when purchasing
« Reply #5 on: May 20, 2002, 07:26:17 am »
Robert,
     We have made some changes in our email validation.  Please try again. It should be more intelligent now. Thanks


Ray
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Robert Nesta

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Problem Solved
« Reply #6 on: May 20, 2002, 11:28:57 am »
problem solved, thanks for the fix, whatever it was.
I entered the same information i had the previous several times, but it now works, thanks for the quick help.
I really appreciate getting help from the ceo on sunday afternoon.  The good vibes enabled me to catch a couple of tarpon after the rain yesterday afternoon.  Life is good.

Thanks, A new loyal customer.
r nesta
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KingSparta

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RE:[url=http://www.jriver.com/purchase.html]Purchase Page[/url] says Invalid Email Address when purchasing
« Reply #7 on: May 20, 2002, 11:40:38 am »
>> I really appreciate getting help from the ceo on sunday afternoon.
he has nothing else to do.

Listening to: 'Wasted Day And Wasted Nights' from 'Men Of Country Vol. I' by 'Freddie Fender' on Media Jukebox
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