Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[sblochie]

MC17 problem with achieving unlimited use after my payment of the license

--------------------------------------------------------------------------------

I am a new inexperienced user of JRiver and recently bought the MC17 licence. I activate my MC17 using IE.

However every 2 weeks i get a window that pops up that asks me if I want to restore. If I press the no tab in that window then I cannot get access to my MC17, but if I press yes then I can. But then I receive an email from JRiver that informs me my number of 10 restores has been reduced by one restore. I am using only the same one computer to access my MC17. JRiver only gives 10 restores to use in 12 months. When I purchased the MC17 license for $50 I thought that would give me unlimited use of the MC17 if I used it on the same computer. However because the only way i can get the MC17 to continue to function is for me to give up another restore ever 2 weeks. So, the way this seems to be going at the moment I might only get 20 weeks use and will have to pay again..........and $50 every 20 weeks is too expensive

I believe i should be getting unlimited use of the MC17 on the same one computer for my $50 payment............
 
Do you know anything about this problem and know of a solution that can help me?

Steven
 

[slappyclaus]

That is an excellent question. I was asked again today to restore my license.  Why do I need to restore my license? And if I need to restore my license why am I limited to 12 A YEAR? I have had Media Center for 2 months and have been told to restore my license 4 times already. I click help>registration and it is registered and paid for. So annoying.

[Yummycarp]

I was about to buy JRiver MC 17 but not until I hear that this problem has been fixed. Thank you for the warning.

[Matt]

This can happen if you run your license file (.mjr) instead of running the program (.exe).

You can right-click a shortcut and look at properties.  It should point to 'Media Center 17.exe'.  Delete the .mjr file once you're licensed to avoid confusion.

[kensn]

Rest assured your license is good forever on version 17. You should not have to restore unless you reload the program, or install on a second PC.

I have not experienced this problem, and I am sure someone from JRiver will chime in and help...

Ken

[marko]

Changing the computer name will also cause MC to require a license restore.