If you look at the support forum, you'll see your experience is truly unusual. I really hope it's core features, like recovering from the complete failure of a system drive, are rock solid. But everything else sucks. None of it's 'frill' features (e.g., synchronization, nonstop backup, automatic cleanup). It doesn't support backup generations at all.
I must admit, I don't use it for those kinds of things. I use it to do basically two things:
1. Clone disks when needed (proper SSD support is essential).
2. Regularly back up my C and U partitions (U is my "users" drive where My Documents and similar things live), keeping older versions of stuff around for a little while.
The automatic cleanup does seem to be working fine on my systems, FWIW. For Sync and other stuff, I use SyncBack, so I've never even played with that stuff, and the nonstop backup always seemed... I don't know, not what I wanted.
I have restored from my backups a handful of times (both individual files from Windows and once a whole partition from their boot environment), and never ran into trouble, but I haven't used it for many advanced things. I have those two disks, backing up to a third big-honking-disk, and that's it on both machines I use. With 2011 I had some trouble getting it to reliably do the backups (it would crap out and stop for seemingly no reason), but the current version has been fine... So far anyway.
Frankly, the one time I needed to restore a whole partition, I fully intended to re-install Windows from scratch on the system anyway, I just wanted to get it up and running long enough to save the stuff I needed. That worked fine.
I also have images of my systems when they're "fresh" in various stages saved on separate disks, and I've used those a few times. Also fine.
moved the entire infrastructure over to Macrium and have never looked back. I also have never had a data restore fail either.
I just checked out their products a bit.
Their site is a little thin, but the Pro Edition looks pretty nice. How does the WinPE Recovery system work? Many of my machines no longer have optical drives (and even if they did, I can't be relied upon to keep a working recovery disc from getting lost or damaged).
I need a nice, graphical, easy-to-use, bootable USB drive function. I've played with WinPE systems before though, and they were always flaky and slow, and usually difficult to set up. I'd also prefer the boot environment fit on a 512MB flash disk, because that's what I'm using now. But, I suppose I'd be willing to buy a new USB stick for just that purpose if it'll work on a 4-8GB one I can get cheap.
And, I didn't see anything about properly aligning cloning from spinning disks to SSDs (though I didn't look hard). This is a killer for many other imaging software solutions. Does it do this right?