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Author Topic: Crash after startup [Solved]  (Read 1841 times)

rlebrette

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Crash after startup [Solved]
« on: May 17, 2012, 03:56:59 am »
From time to time, I get a MC17 crash during program startup (from at least 20 builds), until now I've not found any information in the standard logs. Since the latest build is providing a crash dump I've forwarded this to Matt.
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Matt

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Re: Crash after startup
« Reply #1 on: May 17, 2012, 09:52:06 am »
What build were you using when it crashed?  I need to know to use the dump.

Also, were you in Theater View and does the program start directly to Theater View?

Thanks.
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Matt Ashland, JRiver Media Center

rlebrette

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Re: Crash after startup
« Reply #2 on: May 17, 2012, 10:42:05 am »
- Dump is done with Build 154, and I've just reproduced on build 155
- Yes, MC is starting in Theater View.
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Matt

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Re: Crash after startup
« Reply #3 on: May 17, 2012, 10:51:05 am »
Quote from: rlebrette on May 17, 2012, 10:42:05 am
- Dump is done with Build 154, and I've just reproduced on build 155
- Yes, MC is starting in Theater View.


Could you send me a full 'Report a problem...' zip from build 155 after a crash?  It would save me a little trouble.

Thanks.
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Matt Ashland, JRiver Media Center

rlebrette

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Re: Crash after startup
« Reply #4 on: May 17, 2012, 11:03:27 am »
Done.
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Matt

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Re: Crash after startup
« Reply #5 on: May 17, 2012, 11:59:32 am »
Thanks.

I'm still learning to use these dump files, so it might take a little back-and-forth to get this solved.

Do you use a Theater View theme background that includes videos?  If so, could you test with the default theme?
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Matt Ashland, JRiver Media Center

rlebrette

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Re: Crash after startup
« Reply #6 on: May 17, 2012, 12:29:48 pm »
Quote from: Matt on May 17, 2012, 11:59:32 am
Thanks.

I'm still learning to use these dump files, so it might take a little back-and-forth to get this solved.

Do you use a Theater View theme background that includes videos?  If so, could you test with the default theme?

No problem, this is not blocking.
I use the Rapier Fusion theme, I don't think it's using any videos.
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Matt

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Re: Crash after startup
« Reply #7 on: May 17, 2012, 02:24:58 pm »
If it's easy to reproduce, could you try with this build:
http://files.jriver.com/temp/MediaCenter170156.exe

I added more logging.  Something bad is happening with the Theater View background code, but I'm not sure what yet.
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Matt Ashland, JRiver Media Center

rlebrette

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Re: Crash after startup
« Reply #8 on: May 17, 2012, 03:16:30 pm »
Quote from: Matt on May 17, 2012, 02:24:58 pm
If it's easy to reproduce, could you try with this build:
http://files.jriver.com/temp/MediaCenter170156.exe

I added more logging.  Something bad is happening with the Theater View background code, but I'm not sure what yet.

I'm going to install this build, the problem is recurrent but not automically reproducible, I will send you the dump if I get one.
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rlebrette

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Re: Crash after startup
« Reply #9 on: June 19, 2012, 08:55:42 am »
I've never faced again this problem since build 156; either I've fixed something or this build fixed the problem...
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