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[av]

hi folks

im a new user currently using the 30 day trial - i just love the sound playing back from hard drive - using both asio and wasapi event - into an asus essence stx sound card and analogue out to a valve amp - just superb!!

however i must be doing something wrong as every time i try to burn or rip a cd mc17 just freezes and i get a windows message the the program has stopped responding - i have to reboot as i cant even shut it down

i am able to both play and rip cds using windows media player without a problem

my system is - windows 7 64 bit pro - 3930k cpu - asus p9x79 pro motherboard - pioneer bdr 207bk  blu ray burner --- the only other programs are adobe production premium and kaspersky - i have checked in kaspersky firewall and mc17 is ticked as having access

also i have uninstalled mc17 and reinstalled as administrator - also i have tried stopping auto import and also unchecked windows media player so it is not the default cd player - but still without success

sometimes i am able to rip song 1 and then it stops when i get to song 2 - sometimes it stops halfway thru song 1 - cd playback is less successful as after mc 17 briefly buffers it only plays for maybe 5 or 10 seconds then just freezes

i would really love to get this sorted out as the sound im getting playing back from hard drive is just beautiful

hope someone can advise - cheers

[JimH]

Welcome.  It's likely to be another program causing the problem.  Uninstall your virus checker to test.  Kaspersky has caused problems in the past.

[Scolex]

You might start by turning on logging in help/logging after a crash go back into the logging window and click view next to previous log.
Do a search for crash in the log and post that line as well as a few before and after it here.

[av]

thanks folks - ill try uninstalling kaspersky first - only because i know how to do that easily - if that doesnt work ill let you know and then start getting my head around posting an event log - cheers

[av]

hi again - first i uninstalled kaspersky but that did not help and cds still failed to play

below is a part of the log file that seems like it must be the problem - ive never looked closely at a log before so i hope this is what you asked for - cheers and thanks


0006396: 2940: Handheld: MCC_REENUM_PORTABLE_DEVICES: Start
0006396: 2940: Handheld: CWMDMThread::CWMDMThread: Start
0006396: 2940: Handheld: CWMDMThread::CWMDMThread: 0 metering certificates, timeoutMS=15000
0006396: 2940: Handheld: CWMDMThread::CWMDMThread: Finish (0 ms)
0006396: 2940: Handheld: MCC_REENUM_PORTABLE_DEVICES: Finish (0 ms)
0006396: 3116: Handheld: CWMDMThread::Thread: Start
0006396: 3116: Handheld: CWMDMThread::Thread: Starting work loop
0006396: 3104: CD: CMJDriveInterface::SPTIScanForDrives: Start
0006396: 3104: CD: CMJDriveInterface::SPTIScanForDrives:   GetCDCaps on 3, ha=1, id=0, lun=0
0006396: 3104: CD: CMJDriveInterface::GetCDCapabilities: Start
0006506: 3104: CD: CMJDriveInterface::GetCDCapabilities: before InternalSendCmd to get cd device parameters page
0006521: 3104: CD: : SendCmd failed: numTries=1, cmd=5ah, internal buffer full=No
0006521: 3104: CD: CMJDriveInterface::GetCDCapabilities: failed getting cd device parameters page
0006521: 3104: CD: CMJDriveInterface::GetCDCapabilities: before InternalSendCmd to get cd/dvd capabilitie page
0006537: 3104: CD: CMJDriveInterface::GetCDCapabilities: Finish (141 ms)
0006537: 3104: CD: CMJDriveInterface::SPTIScanForDrives:     3: drive D: qualifies for writing, vendor=PIONEER , model=BD-RW   BDR-207D
0006537: 3104: CD: CMJDriveInterface::SPTIScanForDrives: Finish (141 ms)
0006537: 3104: CD: CMJBurnerDrive::TestUnitReady: timeout=5000
0006662: 3104: CD: : SendCmd failed: numTries=1, cmd=0h, internal buffer full=No
0006662: 3104: CD: : SendCmd failed
0006662: 3104: CD: CMJBurnerDrive::TestUnitReady: failed, responseCode=240, senseKey=2, asc=58, ascq=1
0006662: 3104: CD: CMJBurnerDrive::GetDiskStatus: time in TestUnitReady=125, returned FALSE
0006662: 3104: CD: CCDWriter::Init: cdr.burnproof=1
0006662: 3104: CD: CMJBurnerDrive::GetPerformanceSpeed: Start
0006771: 3104: CD: CMJBurnerDrive::GetPerformanceSpeed: Finish (109 ms)
0006771: 3104: CD: CMJBurnerDrive::GetPerformanceSpeed: Start
0006880: 3104: CD: CMJBurnerDrive::GetPerformanceSpeed: Finish (109 ms)
0006880: 3104: CD: : GetMaxSpeed: device=PIONEER  BD-RW   BDR-207D, speed=16
0007488: 2940: General: CLoaderThread::PerformAction: Start
0007488: 2940: General: CLoaderThread::PerformAction: Action 9 (thread id = 2940)
0007504: 2940: General: RunProgram: Start
0007504: 2940: General: RunProgram: Filename: C:\Program Files (x86)\J River\Media Center 17\JRService.exe / Parameters: /Start
0007504: 2940: General: RunProgram: Performing ShellExecute...
0007504: 2940: General: RunProgram: Running process...
0007504: 2940: General: RunProgram: Waiting for completion
0007613: 2940: General: RunProgram: Finished
0007613: 2940: General: RunProgram: Done waiting
0007613: 2940: General: RunProgram: Finish (109 ms)
0007613: 2940: General: CLoaderThread::PerformAction: Waiting... (0 ms)
0007613: 2940: General: CLoaderThread::PerformAction: Finish (125 ms)
0007691: 2940: General: CLoaderThread::PerformAction: Start

[JimH]

What other software do you have that accesses the drive?  Nero?

[av]

the only other program is windows media centre - nero has never been installed - -

[av]

oh and i forgot to say the computer has adobe production premium installed but i have not used any adobe software to access the drive.....

[JohnT]

Could you send a complete log file to "johnt at jriver dot com" after you try and fail to rip a track?
Thanks!

[av]

hi johnt - i have emailed the log file - thanks

[av]

Update - i installed a second optical drive - an asus drw-24bst and everything plays and rips fine with that - and the audio quality is great in secure mode - seems like mc and the above mentioned pioneer blu ray drive arent talking to each just yet - im happy that it only cost $21 to get everything fixed - whats the best way of knowing when a patch file or update to mc makes my blu ray drive compatible? - cheers

[JohnT]

Thanks for updating us on the situation.  I sent you a link to a small test program to try running with your blu-ray drive.