hi again - first i uninstalled kaspersky but that did not help and cds still failed to play
below is a part of the log file that seems like it must be the problem - ive never looked closely at a log before so i hope this is what you asked for - cheers and thanks
0006396: 2940: Handheld: MCC_REENUM_PORTABLE_DEVICES: Start
0006396: 2940: Handheld: CWMDMThread::CWMDMThread: Start
0006396: 2940: Handheld: CWMDMThread::CWMDMThread: 0 metering certificates, timeoutMS=15000
0006396: 2940: Handheld: CWMDMThread::CWMDMThread: Finish (0 ms)
0006396: 2940: Handheld: MCC_REENUM_PORTABLE_DEVICES: Finish (0 ms)
0006396: 3116: Handheld: CWMDMThread::Thread: Start
0006396: 3116: Handheld: CWMDMThread::Thread: Starting work loop
0006396: 3104: CD: CMJDriveInterface::SPTIScanForDrives: Start
0006396: 3104: CD: CMJDriveInterface::SPTIScanForDrives: GetCDCaps on 3, ha=1, id=0, lun=0
0006396: 3104: CD: CMJDriveInterface::GetCDCapabilities: Start
0006506: 3104: CD: CMJDriveInterface::GetCDCapabilities: before InternalSendCmd to get cd device parameters page
0006521: 3104: CD: : SendCmd failed: numTries=1, cmd=5ah, internal buffer full=No
0006521: 3104: CD: CMJDriveInterface::GetCDCapabilities: failed getting cd device parameters page
0006521: 3104: CD: CMJDriveInterface::GetCDCapabilities: before InternalSendCmd to get cd/dvd capabilitie page
0006537: 3104: CD: CMJDriveInterface::GetCDCapabilities: Finish (141 ms)
0006537: 3104: CD: CMJDriveInterface::SPTIScanForDrives: 3: drive D: qualifies for writing, vendor=PIONEER , model=BD-RW BDR-207D
0006537: 3104: CD: CMJDriveInterface::SPTIScanForDrives: Finish (141 ms)
0006537: 3104: CD: CMJBurnerDrive::TestUnitReady: timeout=5000
0006662: 3104: CD: : SendCmd failed: numTries=1, cmd=0h, internal buffer full=No
0006662: 3104: CD: : SendCmd failed
0006662: 3104: CD: CMJBurnerDrive::TestUnitReady: failed, responseCode=240, senseKey=2, asc=58, ascq=1
0006662: 3104: CD: CMJBurnerDrive::GetDiskStatus: time in TestUnitReady=125, returned FALSE
0006662: 3104: CD: CCDWriter::Init: cdr.burnproof=1
0006662: 3104: CD: CMJBurnerDrive::GetPerformanceSpeed: Start
0006771: 3104: CD: CMJBurnerDrive::GetPerformanceSpeed: Finish (109 ms)
0006771: 3104: CD: CMJBurnerDrive::GetPerformanceSpeed: Start
0006880: 3104: CD: CMJBurnerDrive::GetPerformanceSpeed: Finish (109 ms)
0006880: 3104: CD: : GetMaxSpeed: device=PIONEER BD-RW BDR-207D, speed=16
0007488: 2940: General: CLoaderThread::PerformAction: Start
0007488: 2940: General: CLoaderThread::PerformAction: Action 9 (thread id = 2940)
0007504: 2940: General: RunProgram: Start
0007504: 2940: General: RunProgram: Filename: C:\Program Files (x86)\J River\Media Center 17\JRService.exe / Parameters: /Start
0007504: 2940: General: RunProgram: Performing ShellExecute...
0007504: 2940: General: RunProgram: Running process...
0007504: 2940: General: RunProgram: Waiting for completion
0007613: 2940: General: RunProgram: Finished
0007613: 2940: General: RunProgram: Done waiting
0007613: 2940: General: RunProgram: Finish (109 ms)
0007613: 2940: General: CLoaderThread::PerformAction: Waiting... (0 ms)
0007613: 2940: General: CLoaderThread::PerformAction: Finish (125 ms)
0007691: 2940: General: CLoaderThread::PerformAction: Start