Devices > PC's and Other Hardware
Problems reading hard disk from a WHS
Theogenes:
Hello to all!! I am having some difficulties with getting some of my files to play with MC 17, and after searching around here and elsewhere, I have not yet found a solution to the problem. I sent my log files to the guys at MC and they directed me to post a question here. As I've tried a number of different things and there's quite a bit of (possibly) relevent info, I'm just going to break it down in bullet points.
I'm open to trying just about anything, and I am VERY appreciative of any help I can get!! If this has been answered elsewhere, then I'll apologize in advance and ask for a link to the answer-- but I haven't found it thus far. Okay, here we go:
* The overall issue is this: I have a large number (19,000+) of files that I cannot play in MC. Additionally, when I attempted to build my library, I noticed that got approximately that number of "skipping bad file" messages, and until I cleared my library, MC would start up, work for approximately 2-3 minutes, and then crash almost every time. After clearing my library, the application will not close, but it still will not play the skipped files.
* I primarily listen to music, and that is the focus of the issue. It may afflict video files as well, but I use them so infrequently I have not seen that issue (yet).
* While attempting to resolve the issue, I went back to MediaMonkey. I updated to the most recent version of their s/w, and when I try to initialize the program, it says it is updating my library, then crashes.
* Some of the files that I tried to play in MM or MC will play without issue in Windows Media Player 11.0.6002.18311, others will not play. I've been unable to determine a steadfast criterion that causes a file to play or not play.
* The error message I get when trying to play something in MC is this: "Something went wrong with playback. Details: The file could not be opened for read access (error 1920). Check permissions, ownership, and that the file is not in use by another program."
* The error message for WMP is this: "Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help." The Web Help link pulls up a page that says, among other things, "You've encountered error message C00D11B1 while using Windows Media Player."
* MediaMonkey does not provide an error message. It just rolls over and dies wordlessly.
* While researching the issue, I decided that my problem had something to do with file permissions. So I looked up how to edit permissions online, followed the steps, and removed 'Read-Only' access to the drive containing the majority of the files. I also attempted to give 'everyone' full control, but am not sure if it worked. (When viewing the properties of randomly selected problem files, all user names have Read access checked, but there is no user name for 'Everyone.' If this strikes you as a dumb thing to say, then you probably start to understand my lack of knowledge on these things.)
* At this point, we are several steps down the troubleshooting path from the original issue. (I prefer to figure things out on my own and learn something before asking for help, which is sometimes not particularly wise). The problem first became apparent after doing a large number of Windows updates to my machine. After that, my WHS (a HP MediaSmart EX495) would not connect to my network or computer anymore. I tried a number of things to resolve the issue, including uninstalling and reinstalling the WHS connector, plugging the server directly into the computer in order to ensure I had the correct software on my computer from the server (which did not work), etc etc. After getting irritated, I just removed the HDD (there was only 1, I planned on expanding later) and put it in an external enclosure and plugged it into my computer. This regained me the ability to see the files on the drive, but then I ran into the issues listed above.
I have pasted my system info below. I also have several different exported log files and library backups. If need be, I can try to upload or copy/paste them here-- but the log files are VERY large in text form, as I have a LOT of files.
System Info (from MC):
Media Center
Install Path: C:\Program Files\J River\Media Center 17\
Interface Plugins: TiVo Server (not running)
JRMark: never run
Library: 2085 files, 2.8 MB in library, 24.0 MB in thumbnails
Resources: 75.9 MB memory, 489 handles
Version: 17.0.147.0 Registered
Computer
ACPI x86-based PC (driver 6.0.6002.18005)
Disk drives
Generic- Compact Flash USB Device (driver 6.0.6002.18005)
Generic- MS/MS-Pro USB Device (driver 6.0.6002.18005)
Generic- SD/MMC USB Device (driver 6.0.6002.18005)
Generic- SM/xD-Picture USB Device (driver 6.0.6002.18005)
Hitachi HDT725032VLA SCSI Disk Device (driver 6.0.6002.18005)
Hitachi HDT725032VLA SCSI Disk Device (driver 6.0.6002.18005)
ST315003 41AS USB Device (driver 6.0.6002.18005)
Display adapters
NVIDIA GeForce 8500 GT (driver 8.17.12.9573)
DVD/CD-ROM drives
ATAPI DVD A DH16A3L SCSI CdRom Device (driver 6.0.6002.18005)
Human Interface Devices
HID-compliant consumer control device (driver 6.0.6000.16386)
HID-compliant device (driver 6.1.6002.18005)
HID-compliant device (driver 6.1.6002.18005)
HID-compliant device (driver 6.1.6002.18005)
USB Human Interface Device (driver 6.1.6002.18005)
USB Human Interface Device (driver 6.1.6002.18005)
IDE ATA/ATAPI controllers
IDE Channel (driver 6.0.6002.18005)
IDE Channel (driver 6.0.6002.18005)
Standard Dual Channel PCI IDE Controller (driver 6.0.6002.18005)
IEEE 1394 Bus host controllers
AGERE OHCI Compliant IEEE 1394 Host Controller (driver 6.0.6002.18005)
Keyboards
HID Keyboard Device (driver 6.0.6002.18005)
Memory
Free Physical Memory: 1.0 GB
Total Memory: 3.0 GB
Mice and other pointing devices
HID-compliant mouse (driver 6.0.6001.18000)
Modems
PCI Soft Data Fax Modem with SmartCP (driver 7.74.0.0)
Monitors
Generic PnP Monitor (driver 6.0.6001.18000)
Network adapters
NVIDIA nForce 10/100 Mbps Ethernet (driver 67.8.9.0)
Operating System
Microsoft Windows Vista 32-bit
Portable Devices
Compact Flash (driver 6.0.6002.18112)
MS/MS-Pro (driver 6.0.6002.18112)
SD/MMC (driver 6.0.6002.18112)
SM/xD-Picture (driver 6.0.6002.18112)
Processors
AMD Phenom(tm) 9500 Quad-Core Processor (driver 6.0.6001.18000)
AMD Phenom(tm) 9500 Quad-Core Processor (driver 6.0.6001.18000)
AMD Phenom(tm) 9500 Quad-Core Processor (driver 6.0.6001.18000)
AMD Phenom(tm) 9500 Quad-Core Processor (driver 6.0.6001.18000)
Sound, video and game controllers
Microsoft Streaming Quality Manager Proxy (driver 6.0.6000.16386)
PlayOn Virtual Audio Device (driver 6.0.6000.5)
Realtek High Definition Audio (driver 6.0.1.5789)
ViXS PureTV-U 48B0 (NTSC/ATSC Combo) (driver 6.1.100.18)
Storage controllers
Microsoft iSCSI Initiator (driver 6.0.6002.18005)
NVIDIA nForce Serial ATA Controller (driver 9.99.0.4)
NVIDIA nForce Serial ATA Controller (driver 9.99.0.4)
Storage volume shadow copies
Generic volume shadow copy (driver 6.0.6000.16386)
Generic volume shadow copy (driver 6.0.6000.16386)
Generic volume shadow copy (driver 6.0.6000.16386)
Generic volume shadow copy (driver 6.0.6000.16386)
Generic volume shadow copy (driver 6.0.6000.16386)
Generic volume shadow copy (driver 6.0.6000.16386)
System devices
ACPI Fan (driver 6.0.6002.18005)
ACPI Fixed Feature Button (driver 6.0.6002.18005)
ACPI Power Button (driver 6.0.6002.18005)
ACPI Thermal Zone (driver 6.0.6002.18005)
Consumer IR Devices (driver 6.0.6001.18000)
Direct memory access controller (driver 6.0.6002.18005)
High Definition Audio Controller (driver 6.0.6002.18005)
High precision event timer (driver 6.0.6002.18005)
IPBusEnum Root Enumerator (driver 6.0.6001.18000)
Microsoft ACPI-Compliant System (driver 6.0.6002.18005)
Microsoft System Management BIOS Driver (driver 6.0.6002.18005)
Motherboard resources (driver 6.0.6002.18005)
Motherboard resources (driver 6.0.6002.18005)
Motherboard resources (driver 6.0.6002.18005)
Numeric data processor (driver 6.0.6002.18005)
NVIDIA nForce PCI System Management (driver 4.6.2.0)
PCI bus (driver 6.0.6002.18005)
PCI standard ISA bridge (driver 6.0.6002.18005)
PCI standard PCI-to-PCI bridge (driver 6.0.6002.18005)
PCI standard PCI-to-PCI bridge (driver 6.0.6002.18005)
PCI standard PCI-to-PCI bridge (driver 6.0.6002.18005)
PCI standard PCI-to-PCI bridge (driver 6.0.6002.18005)
PCI standard RAM Controller (driver 6.0.6002.18005)
PCI standard RAM Controller (driver 6.0.6002.18005)
Plug and Play Software Device Enumerator (driver 6.0.6002.18005)
Programmable interrupt controller (driver 6.0.6002.18005)
System board (driver 6.0.6002.18005)
System CMOS/real time clock (driver 6.0.6002.18005)
System speaker (driver 6.0.6002.18005)
System timer (driver 6.0.6002.18005)
Terminal Server Keyboard Driver (driver 6.0.6002.18005)
Terminal Server Mouse Driver (driver 6.0.6002.18005)
UMBus Enumerator (driver 6.0.6001.18000)
UMBus Enumerator (driver 6.0.6001.18000)
UMBus Root Bus Enumerator (driver 6.0.6001.18000)
Volume Manager (driver 6.0.6002.18005)
Universal Serial Bus controllers
Standard Enhanced PCI to USB Host Controller (driver 6.0.6002.18005)
Standard OpenHCD USB Host Controller (driver 6.0.6002.18005)
USB Composite Device (driver 6.0.6002.18005)
USB Mass Storage Device (driver 6.0.6002.18005)
USB Mass Storage Device (driver 6.0.6002.18005)
USB Root Hub (driver 6.0.6002.18005)
USB Root Hub (driver 6.0.6002.18005)
Windows SideShow
Windows SideShow Driver for Logitech monochrome devices (driver 3.3.107.0)
Windows SideShow Driver for Logitech QVGA devices (driver 3.3.107.0)
Hopefully this provides enough information to get a handle on a solution. I will look back at this later today, and if I can't get it figured out today, it will probably be at random late hours at night for the rest of the week (I work 60+ hours a week, retail hours), so if I don't reply immediately, please know that I WILL read it and and I definitely do appreciate the help, I just have to come back to this as my work schedule allows. I'm thinking that something happened with my server, which caused my file permissions to change somehow (as it seems that the vast majority of the problematic files are on the drive pulled from my HP server), and that's causing the issue. Then again, I am certainly no expert here, so I'm open to other thoughts or suggestions.
My apologies for the long post, but I wanted to get all the info I could together so I could increase my chances of resolving this, and maybe get an answer for anyone else who runs into this in the future. Thank you in advance for any and all help you guys can provide!!!
-Burnley (aka Theogenes)
JimH:
I wonder if the hard disk has problems. You might check it.
Matt:
Thanks for posting here. I saw your log (by email) a couple days ago.
We were failing to analyze all the FLAC files you had.
I think they're either corrupt or there's a file-system permissions issue.
Copy a few files to a new folder like C:\Test. Then use those files. Do they work?
Theogenes:
--- Quote from: JimH on May 31, 2012, 12:52:49 pm ---I wonder if the hard disk has problems. You might check it.
--- End quote ---
Sounds reasonable enough. Silly question-- how would I go about checking it?
Also, I do have some files on the disk that play-- don't know if that has any bearing or not. Still willing to check and see if the HDD is bad though!
Theogenes:
--- Quote from: Matt on May 31, 2012, 01:21:27 pm ---Thanks for posting here. I saw your log (by email) a couple days ago.
We were failing to analyze all the FLAC files you had.
I think they're either corrupt or there's a file-system permissions issue.
Copy a few files to a new folder like C:\Test. Then use those files. Do they work?
--- End quote ---
My apologies, one thing I neglected to mention was that in attempting to find an answer, I noticed that several threads mentioned changing one of the directory names and then either trying to play or trying to re-import. I did this, and I think MC found a few more files, but not very many. Would this work, or would I need to actually copy over to another drive? (Copying might prove problematic-- I'm fairly certain I don't have remotely enough space on any of my other drives to move all my files over and back again).
EDIT: Or were you suggesting I do it on a small number of test files and then try it? I'm going to do that now... Thank you!!
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