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Author Topic: Charged US$44.98 even though upgraded to MC18 before 10 August 2012  (Read 2007 times)

Monteverdi

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Charged US$44.98 even though upgraded to MC18 before 10 August 2012
« on: August 08, 2012, 10:19:55 pm »
Hi Matt,

I upgraded from MC17 to MC 18 on 31 July 2012 but was charged US$44.98. Don't know why the early bird discount does not apply? Thanks.
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Matt

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Re: Charged US$44.98 even though upgraded to MC18 before 10 August 2012
« Reply #1 on: August 08, 2012, 10:34:50 pm »
You have to have your v17 license installed (or use the upgrade webpage and enter your code) to get the upgrade price.

The purchase process should clearly show the price.

Let me check tomorrow if there's some way to change this after the fact, and then I'll follow-up here.
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Matt Ashland, JRiver Media Center

JimH

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Re: Charged US$44.98 even though upgraded to MC18 before 10 August 2012
« Reply #2 on: August 09, 2012, 06:16:32 am »
You can contact deanna at jriver by e-mail.  She will try to contact you.
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Monteverdi

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Re: Charged US$44.98 even though upgraded to MC18 before 10 August 2012
« Reply #3 on: August 09, 2012, 10:37:54 pm »
Deanna has contacted me. Thanks for following up.
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