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[Urbanito]

I have a registration key for MC 18.
I downloaded and installed it, without any problems.
When I search for registration information, I receive a message saying that it is not registered.
However under Help I went to "Install License" and, in MC I entered my MC18 key and then I pressed restore.
I have done this twice, but my MC is not yet registered. Going twice to Restore, without result, I fear to have already spent to licenses.
Please help me to solve this issue.

[JimH]

http://wiki.jriver.com/index.php/Restoring_a_License

[Urbanito]

Hi Jim:
I followed the instructions on the link, but the problem subsists.
I already spent another license but Key doesn't install.
What may be happening?

Best regards

Joao

[Urbanito]

Is that possible to be an Acrobat reader?
When I restore a license, the Acodat reader 11 opens and says that it dont recognize MC.

[JimH]

Is that possible to be an Acrobat reader?
When I restore a license, the Acodat reader 11 opens and says that it dont recognize MC.

probably a browser problem.  The extension should be .mjr .

[Urbanito]

The extension appears .mjr
How do I convert it on .mjr.  ? I don't know how to proceed. I use Internet Explorer and have no other installed.
Thanks a lot.

[Urbanito]

Hello again:
If I receive an extension (.mjr), instead of one (.mjr.), isn't this a JRiver problem?

[Urbanito]

Hi Jim:
I installed and used Mozila, but the results are the same: just lost another 2 licenses.
I hope that you give me them back.

[JimH]

If you're restoring, it should be done.

Are you confusing the versions?  You have two installed now.  The license must match the version.

Use Internet Explorer to restore.  Follow the instructions I linked to above.

[JimH]

Hello again:
If I receive an extension (.mjr), instead of one (.mjr.), isn't this a JRiver problem?

The extension should be .mjr

[Urbanito]

Hi Jim:
I am not cofusing the two versions. It is MC 18.
What shall I do? Go back to MC17?

[Urbanito]

Hi:
It is solved. The problem was that the extension was trying to open with Acrobat Reader an It didn't recognise .mjr files. I asked locally for support and now it opens differently.
The Key was installed.
Now, Jim. Could you give me back all the licenses lost?

Best regards

Joao