I just re-installed my Turtle Beach Santa Cruz soundcard, eliminating that awful Soundblaster Extigy. The Santa Cruz had worked fine under Win 2000 Pro, but I never had it installed with Win XP. So, when I discovered that the control panel would not install at all under Win XP, I had the opportunity to try out Turtle Beach's tech support. First, their tech support faq reports that some people have already reported this problem, but the circumstances didn't apply to my situation (conflicts with programs that I don't have), but I tried doing all the uninstall/reinstall steps suggested anyway, without success. So, I emailed Turtle Beach with what I would consider a pretty-well detailed description of the problem, the steps that I had taken to correct the problem, and the relevant system info. Below is the email reply that I received from Turtle Beach. I'm posting it to demonstrate the level of detail that tech support people generally want when trying to solve a problem (or pass the buck elsewhere). Something for all of us to keep in mind, especially for those who post a message like "Why do I get an error message with MJ?" and then complain about the lack of response (this is not directed toward this thread or its originator, it just seems like a good place to post this message).
Email response from Turtle Beach:
The SantaCruz control panel should have been installed, when you installed
the drivers.
Thank you for your email.
To better determine the source of your difficulty, we will need more
information about your system:
When and where did you obtain the Voyetra/Turtle Beach Product:
Software Version (see help and about):
Registration/Serial Number (on inside of CD case or CD's paper sleeve):
(Please do not proceed if the questions in the above paragraph are not
answered)
User Information:
First Name:
Last Name:
e-mail:
Telephone:
Address:
User Hardware/Software Information:
PC Manufacturer:
Processor:
Motherboard: Brand, Model #
Motherboard: Chipset
BIOS type: (AMI, Phoenix, Award)
BIOS Version or Date
Speed:
RAM:
HDD type:
CD-ROM type:
CD-ROM speed:
Video Card:
Video Resolution:
Sound Card:
Sound Card Driver Version:
Other Hardware or Peripherals:
Listing of ISA cards:
Listing of PCI cards:
Number of PCI slots:
Are NT PnP Services installed:
Service Pack installed: (Applies to NT)
Windows version:
Software Running with the Sound Card:
Technical Problem:
____________________________________________________
Regards,
Turtle Beach Tech Support
tech@tbeach.com