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[haggis999]

3DMark Results:

Ice Storm - 24003
Cloud Gate - 3592
Fire Strike - 399

There was also a message that my graphics driver is not approved.

David

[haggis999]

Just out of interest, I also ran the 3DMark tests on my Dell Precision Workstation T7500, which is fitted with an NVidia Quadro FX 1800 (described by NVidia as a mid-range professional graphics card).

Ice Storm - 53649
Cloud Gate - 4572
Fire Strike - Did not run (the FX 1800 is apparently not compatible with DirectX 11)

Just like my laptop, there was also a message that my graphics driver is not approved (though the 3DMark explanation implies that this is not particularly important).

The difference between my desktop and laptop results is not quite as great as I expected, which suggests that my laptop puts in a pretty decent performance in the graphics department.

David

EDIT:  I am increasingly of the view that my problems are due to Media Center not working effectively with the AMD Radeon HD6750M GPU and that a fix can only come from JRiver. So far, I have failed to find any other software that has any difficulty with this chip. I would therefore appreciate comments from the MC design team on this issue.

[InflatableMouse]

I'm afraid I'm at a loss.

Did you try to uninstall your anti virus software? We've seen cases where disabling it wasn't enough so its worth checking.

[haggis999]

Yes, my AVG antivirus software has been uninstalled, followed by a reboot.

David

[haggis999]

I've now tried running MC 18 on a 5 year old Windows XP laptop. It is also unable to play a VOB file taken from a commercial DVD without obvious lip synch issues, though I have not yet tried uninstalling the anti-virus software on this machine.

David

[glynor]

I'm afraid I'm at a loss.

I am as well.  Sorry...

It is quite suspicious that the default VGA drivers seemed to fail, but other than that I'm not sure at all what to make of it.

[InflatableMouse]

I've seen Nvidia cards not performing in certain games due to their power settings set to adaptive, while with other games this setting had no effect. Obviously grasping at straws here but could it be something similar with that mobile AMD card, that MC somehow doesn't trigger the card to throttle up?

With GPU-Z you can log in the background to a file. I've done that to troubleshoot a heat issue on my own system. If you log stuff like memory and GPU frequencies, GPU load, you could possibly find out more about what is going on.

[haggis999]

The fact that my older laptop also failed to run properly with MC18 videos suggests that it is not an AMD-specific issue. The GPU in this older laptop is an NVidia GeForce 8400M G.

Before investigating unfamiliar tools such as GPU-Z, I might have another go at trying to run with the default VGA drivers. As previously mentioned, I hit some issues during my first attempt to follow glynor's instructions on how to do this. Perhaps I'm the one who needs more cheese...

David

[InflatableMouse]

I've not commented on your other laptop as it might be another issue altogether; lets tackle one thing at a time. About that vob, it depends (among other things) on the source, whether its interlaced or not and how it was ripped.

For what its worth, your issues really seem to be one of a kind and if it were something more general other people would have encountered it as well. I'm fairly confident its something in your setup somehow.

[haggis999]

... lets tackle one thing at a time. About that vob, it depends (among other things) on the source, whether its interlaced or not and how it was ripped.

Is there a source of short video test files that would eliminate issues associated with the way I have been ripping my DVDs and BDs?

David

[InflatableMouse]

I think these would be a good start. A mirror here (EU) and here (US).

Start with the AVI's, not the DVD's.

[haggis999]

I downloaded Elephants_Dream_HD.avi from your link. It appears to play the same on my laptop as on my primary workstation computer. The lip sync is not always perfect on either machine but I suspect that is a flaw in the movie itself.

Initially, I thought this indicated that there might be some issues with the rips I have been testing so far. However, it does not explain why those rips work fine on my workstation computer but not on my laptop.

David

[glynor]

Can you play a file on your notebook and then do this:

Right click on the playing video, and choose Directshow Filters > Copy graph info to clipboard.

Then, come here and paste the results.  Do me a favor after you paste it and put code tags around the content (this is easy - select it and then hit the little # button in the toolbar of the post on Interact).  That way it looks like this:

Code: [Select]

Filter Graph Info:

    Filter 'JRiver Audio Renderer'
        CLSID: {A4002F8E-510F-442C-8AD3-F9C7B23FB394}
        Host:
        Input Pin 'In'
            Connected to pin 'Output' of filter 'LAV Audio Decoder (auto-configured)'
            Major type MEDIATYPE_Audio  Sub type MEDIASUBTYPE_PCM, Format type FORMAT_WaveFormatEx

    Filter 'madVR'
        CLSID: {E1A8B82A-32CE-4B0D-BE0D-AA68C772E423}
        Host: C:\Users\glynor\AppData\Roaming\J River\Media Center 18\Plugins\madvr\madvr.ax
        Input Pin 'Input'
            Connected to pin 'Output' of filter 'LAV Video Decoder (auto-configured)'
            Major type MEDIATYPE_Video  Sub type MEDIASUBTYPE_NV12, Format type FORMAT_VideoInfo2

    Filter 'LAV Video Decoder (auto-configured)'
        CLSID: {EE30215D-164F-4A92-A4EB-9D4C13390F9F}
        Host: C:\Users\glynor\AppData\Roaming\J River\Media Center 18\Plugins\lav\LAVVideo.ax
        Input Pin 'Input'
            Connected to pin 'Output' of filter 'JRiver Video Monitor'
            Major type MEDIATYPE_Video  Sub type Unknown GUID Name: {31435641-0000-0010-8000-00AA00389B71}, Format type FORMAT_MPEG2_VIDEO
        Output Pin 'Output'
            Connected to pin 'Input' of filter 'madVR'
            Major type MEDIATYPE_Video  Sub type MEDIASUBTYPE_NV12, Format type FORMAT_VideoInfo2

    Filter 'LAV Audio Decoder (auto-configured)'
        CLSID: {E8E73B6B-4CB3-44A4-BE99-4F7BCB96E491}
        Host: C:\Users\glynor\AppData\Roaming\J River\Media Center 18\Plugins\lav\LAVAudio.ax
        Input Pin 'Input'
            Connected to pin 'Output' of filter 'JRiver Audio Monitor'
            Major type MEDIATYPE_Audio  Sub type Unknown GUID Name: {EB27CEC4-163E-4CA3-8B74-8E25F91B517E}, Format type FORMAT_WaveFormatEx
        Output Pin 'Output'
            Connected to pin 'In' of filter 'JRiver Audio Renderer'
            Major type MEDIATYPE_Audio  Sub type MEDIASUBTYPE_PCM, Format type FORMAT_WaveFormatEx

    Filter 'JRiver Video Monitor'
        CLSID: {A4207487-E7D8-406B-9882-B66370DE2492}
        Host:
        Input Pin 'Input'
            Connected to pin 'Video' of filter 'LAV Splitter (auto-configured)'
            Major type MEDIATYPE_Video  Sub type Unknown GUID Name: {31435641-0000-0010-8000-00AA00389B71}, Format type FORMAT_MPEG2_VIDEO
        Output Pin 'Output'
            Connected to pin 'Input' of filter 'LAV Video Decoder (auto-configured)'
            Major type MEDIATYPE_Video  Sub type Unknown GUID Name: {31435641-0000-0010-8000-00AA00389B71}, Format type FORMAT_MPEG2_VIDEO

    Filter 'JRiver Audio Monitor'
        CLSID: {A4207487-E7D8-406B-9882-B66370DE2492}
        Host:
        Input Pin 'Input'
            Connected to pin 'Audio' of filter 'LAV Splitter (auto-configured)'
            Major type MEDIATYPE_Audio  Sub type Unknown GUID Name: {EB27CEC4-163E-4CA3-8B74-8E25F91B517E}, Format type FORMAT_WaveFormatEx
        Output Pin 'Output'
            Connected to pin 'Input' of filter 'LAV Audio Decoder (auto-configured)'
            Major type MEDIATYPE_Audio  Sub type Unknown GUID Name: {EB27CEC4-163E-4CA3-8B74-8E25F91B517E}, Format type FORMAT_WaveFormatEx

    Filter 'LAV Splitter (auto-configured)'
        CLSID: {B98D13E7-55DB-4385-A33D-09FD1BA26338}
        Host: C:\Users\glynor\AppData\Roaming\J River\Media Center 18\Plugins\lav\LAVSplitter.ax
        Output Pin 'Video'
            Connected to pin 'Input' of filter 'JRiver Video Monitor'
            Major type MEDIATYPE_Video  Sub type Unknown GUID Name: {31435641-0000-0010-8000-00AA00389B71}, Format type FORMAT_MPEG2_VIDEO
        Output Pin 'Audio'
            Connected to pin 'Input' of filter 'JRiver Audio Monitor'
            Major type MEDIATYPE_Audio  Sub type Unknown GUID Name: {EB27CEC4-163E-4CA3-8B74-8E25F91B517E}, Format type FORMAT_WaveFormatEx
And not a jumbled mess.

I also wonder if there is some DirectX problem on your laptop.  Try this:

1. Click the Start button and type dxdiag and hit Enter.
2. Let it run its tests (the progress bar in the lower-left).
3. Switch to any of the Display tabs (you should have one for each attached display) and check that all DirectX features are enabled.
4. Also check for anything in the Notes field (this should say "No problems found").
5. Do the same for the Sound tab that corresponds to the sound device you're actually using (it'll show one for each "device" even if they're different outputs on the same "thing").
6. If you get errors listed, come back here and let us know.

You don't need the 64-bit version tests, only the 32-bit ones.

[haggis999]

The DirectShow Filters information listed below was copied while playing an MKV rip of one of my Blu-Ray discs. Incidentally, after doing this I hit the escape key to return to the main MC display and noticed that the thumbnail version of the video was playing perfectly. I don't know if this is of any significance but thought it worth mentioning.

I will report back again after running the DirectX checks.

David

Code: [Select]

Filter Graph Info:

    Filter 'JRiver Audio Renderer'
        CLSID: {A4002F8E-510F-442C-8AD3-F9C7B23FB394}
        Host:
        Input Pin 'In'
            Connected to pin 'Output' of filter 'LAV Audio Decoder (auto-configured)'
            Major type MEDIATYPE_Audio  Sub type MEDIASUBTYPE_PCM, Format type FORMAT_WaveFormatEx

    Filter 'JRiver Subtitle Renderer'
        CLSID: {F74E834C-9C98-43ED-89B1-19A9DF82E774}
        Host:
        Input Pin 'In'
            Connected to pin 'Subtitle' of filter 'LAV Splitter (auto-configured)'
            Major type Unknown GUID Name: {E487EB08-6B26-4BE9-9DD3-993434D313FD}  Sub type Unknown GUID Name: {04EBA53E-9330-436C-9133-553EC87031DC}, Format type Unknown GUID Name: {04EBA53E-9330-436C-9133-553EC87031DC}

    Filter 'Enhanced Video Renderer'
        CLSID: {FA10746C-9B63-4B6C-BC49-FC300EA5F256}
        Host: c:\windows\syswow64\evr.dll
        Input Pin 'EVR Input0'
            Connected to pin 'Output' of filter 'LAV Video Decoder (auto-configured)'
            Major type MEDIATYPE_Video  Sub type MEDIASUBTYPE_NV12, Format type FORMAT_VideoInfo2
        Input Pin 'EVR Input1'

    Filter 'LAV Video Decoder (auto-configured)'
        CLSID: {EE30215D-164F-4A92-A4EB-9D4C13390F9F}
        Host: C:\Users\David\AppData\Roaming\J River\Media Center 18\Plugins\lav\LAVVideo.ax
        Input Pin 'Input'
            Connected to pin 'Output' of filter 'JRiver Video Monitor'
            Major type MEDIATYPE_Video  Sub type Unknown GUID Name: {31435641-0000-0010-8000-00AA00389B71}, Format type FORMAT_MPEG2_VIDEO
        Output Pin 'Output'
            Connected to pin 'EVR Input0' of filter 'Enhanced Video Renderer'
            Major type MEDIATYPE_Video  Sub type MEDIASUBTYPE_NV12, Format type FORMAT_VideoInfo2

    Filter 'LAV Audio Decoder (auto-configured)'
        CLSID: {E8E73B6B-4CB3-44A4-BE99-4F7BCB96E491}
        Host: C:\Users\David\AppData\Roaming\J River\Media Center 18\Plugins\lav\LAVAudio.ax
        Input Pin 'Input'
            Connected to pin 'Output' of filter 'JRiver Audio Monitor'
            Major type MEDIATYPE_Audio  Sub type Unknown GUID Name: {1541C5C0-CDDF-477D-BC0A-86F8AE7F8354}, Format type FORMAT_WaveFormatEx
        Output Pin 'Output'
            Connected to pin 'In' of filter 'JRiver Audio Renderer'
            Major type MEDIATYPE_Audio  Sub type MEDIASUBTYPE_PCM, Format type FORMAT_WaveFormatEx

    Filter 'JRiver Video Monitor'
        CLSID: {A4207487-E7D8-406B-9882-B66370DE2492}
        Host:
        Input Pin 'Input'
            Connected to pin 'Video' of filter 'LAV Splitter (auto-configured)'
            Major type MEDIATYPE_Video  Sub type Unknown GUID Name: {31435641-0000-0010-8000-00AA00389B71}, Format type FORMAT_MPEG2_VIDEO
        Output Pin 'Output'
            Connected to pin 'Input' of filter 'LAV Video Decoder (auto-configured)'
            Major type MEDIATYPE_Video  Sub type Unknown GUID Name: {31435641-0000-0010-8000-00AA00389B71}, Format type FORMAT_MPEG2_VIDEO

    Filter 'JRiver Audio Monitor'
        CLSID: {A4207487-E7D8-406B-9882-B66370DE2492}
        Host:
        Input Pin 'Input'
            Connected to pin 'Audio' of filter 'LAV Splitter (auto-configured)'
            Major type MEDIATYPE_Audio  Sub type Unknown GUID Name: {1541C5C0-CDDF-477D-BC0A-86F8AE7F8354}, Format type FORMAT_WaveFormatEx
        Output Pin 'Output'
            Connected to pin 'Input' of filter 'LAV Audio Decoder (auto-configured)'
            Major type MEDIATYPE_Audio  Sub type Unknown GUID Name: {1541C5C0-CDDF-477D-BC0A-86F8AE7F8354}, Format type FORMAT_WaveFormatEx

    Filter 'LAV Splitter (auto-configured)'
        CLSID: {B98D13E7-55DB-4385-A33D-09FD1BA26338}
        Host: C:\Users\David\AppData\Roaming\J River\Media Center 18\Plugins\lav\LAVSplitter.ax
        Output Pin 'Video'
            Connected to pin 'Input' of filter 'JRiver Video Monitor'
            Major type MEDIATYPE_Video  Sub type Unknown GUID Name: {31435641-0000-0010-8000-00AA00389B71}, Format type FORMAT_MPEG2_VIDEO
        Output Pin 'Audio'
            Connected to pin 'Input' of filter 'JRiver Audio Monitor'
            Major type MEDIATYPE_Audio  Sub type Unknown GUID Name: {1541C5C0-CDDF-477D-BC0A-86F8AE7F8354}, Format type FORMAT_WaveFormatEx
        Output Pin 'Subtitle'
            Connected to pin 'In' of filter 'JRiver Subtitle Renderer'
            Major type Unknown GUID Name: {E487EB08-6B26-4BE9-9DD3-993434D313FD}  Sub type Unknown GUID Name: {04EBA53E-9330-436C-9133-553EC87031DC}, Format type Unknown GUID Name: {04EBA53E-9330-436C-9133-553EC87031DC}

[haggis999]

I've now run Dxdiag on my laptop. All looks well; DirectX 11 is installed, all three listed DirectX features are enabled and the notes say "No problems found" on both the display and sound tabs.

As I am simply using the laptop with no external kit, there is only one display tab and one sound tab.

David