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[elite]

hello everyone

please help solving a crashing problem in jriver 18.
The problem happens over and over every couple of minutes.
i am getting this log after the crash:
Faulting application name: Media Center 18.exe, version: 18.0.183.0, time stamp: 0x519164c4
Faulting module name: in_mp4.dll, version: 18.0.183.0, time stamp: 0x5191646b
Exception code: 0xc0000005
Fault offset: 0x000614f4
Faulting process id: 0xea0
Faulting application start time: 0x01ce515f732b0d48
Faulting application path: C:\Program Files (x86)\J River\Media Center 18\Media Center 18.exe
Faulting module path: C:\Program Files (x86)\J River\Media Center 18\Plugins\in_mp4.dll
Report Id: c7972ce4-bd53-11e2-be72-14dae99a25de
Faulting package full name:
Faulting package-relative application ID:

[Matt]

First, download the latest build from the top of this board directly from JRiver.  If it still crashes, it's probably a specific file causing problems.  If we could get a copy, we'll get it fixed.

In that case, please use Help > Logging to capture a crash log, then send it to logs (at) jriver (dot) com.

Thanks.

[elite]

Deer Mat

As for now I'm using the latest built 18.0.183.
I'll try to get a log and to forward it the thew informed mail.
Ran

[Matt]

Thanks for the file.

We were treating an atom in the file structure incorrectly.  I'm not quite sure if it's our problem or the file's problem (still investigating), but the crash will be fixed next build.

Thanks again for your help.

[Matt]

And something for the cheap thrills board about your sample file:
http://yabb.jriver.com/interact/index.php?topic=80669.0

[JimH]

Please try 18.0.187.

http://yabb.jriver.com/interact/index.php?topic=80682.msg549221#msg549221