Topic: Regular crash when entering tools->options .... (Read 4435 times)

mvilla · « **on:** June 08, 2013, 07:31:23 am »

Each time you enter there, a crash occurs. You may have changed something or do not change anything and the result is a crash.

Eg. tools->options->audio and then just click ok .....

If you already know it, fine. Do you think you can fix it with your next beta release ?

Regards,
Massimo

JimH · « **Reply #1 on:** June 08, 2013, 07:35:39 am »

What version are you using? The latest is at the top of this board?

mvilla · « **Reply #2 on:** June 08, 2013, 07:44:12 am »

Yes, 194. But this behaviour was also present in the previous ones.

Peter_RN · « **Reply #3 on:** June 09, 2013, 06:04:31 am »

This started happening to me 2 or 3 builds ago I reported it and I think it was John was able to reproduce it, but it may take a while to sort it.

Very oddly, after I had rebooted about 5 times the problem seemed to rectify itself, maybe worth a try?

Peter_RN · « **Reply #4 on:** June 09, 2013, 08:22:18 am »

I clearly spoke to soon as this is occurring again when accessing the Options page.

Sorry for dud information.

robiediekatze · « **Reply #5 on:** June 10, 2013, 10:33:15 am »

i have the same problems with a crash after modifying options.
had it also with older versions.
it's very stable.

JimH · « **Reply #6 on:** June 10, 2013, 10:36:40 am »

Please report the version you're using and the OS.

mvilla · « **Reply #7 on:** June 10, 2013, 11:09:29 am »

Quote from: JimH on June 10, 2013, 10:36:40 am

Please report the version you're using and the OS.

194 in OS 10.8.4 (but was the same using 10.8.3)
Massimo

Peter_RN · « **Reply #8 on:** June 10, 2013, 11:50:05 am »

Quote from: JimH on June 10, 2013, 10:36:40 am

Please report the version you're using and the OS.

MC 18 .194 - Macbook Pro – OSX 10.8.3 – 2.2GHz Intel Core 2 Duo – 2 GB Ram - All files are WAV stored on a NAS

robiediekatze · « **Reply #9 on:** June 10, 2013, 04:29:39 pm »

mc 18.0.194
mac os 10.8.4
had the problems also with older mc versions and mac os 10.8.3

JohnT · « **Reply #10 on:** June 11, 2013, 02:50:17 pm »

I can't reproduce this here with build 194. I've tried on 10.6, 10.7, and 10.8.4 systems. I go into Tools / Options and click around, do nothing or change some settings, click Ok or Cancel or the 'X' and can't make it crash. Maybe there's a specific sequence of steps I should try?

bplexico · « **Reply #11 on:** June 11, 2013, 03:16:39 pm »

MAC OS - 10.8.4
MC - .194

Steps to reproduce. I downloaded latest version .194 and launch it.

The I choose:

Tools->Options->Startup

I changed my setting from Location: Audio to Location: Start

Click OK.

Crash.

At this point when I re launch, even if I just choose Tools-Options and then click OK it crashes. This is with Logging - Output to a Log file enabled.

If I than turn off Logging, Output to a Log file it no longer crashes when I click OK (Tools->Options)

And I can now change Location preference to Location:Start

And no crash.

So I believe it is tied into whether or not logging is enabled.

Barr

robiediekatze · « **Reply #12 on:** June 11, 2013, 03:19:08 pm »

no specific sequence.
i have tried it again.
open the options panel.
no change just press ok and jr crashes.
it's stable reproduceable.

JohnT · « **Reply #13 on:** June 11, 2013, 03:49:58 pm »

I tried the steps that bplexico listed and couldn't repro. Maybe it's a specific audio driver, what audio device do you have selected for output?
Please send log files, I'll see if there's any commonality in them. (johnt at jriver dot com).

bplexico · « **Reply #14 on:** June 11, 2013, 05:05:24 pm »

John - I sent you a log file. When you say audio device selected for output, where do I check for that information?

BTW - to reproduce it this time I noticed you have to toggle the state of logging, quit MC, toggle it again to logging, quit once more and then launch and the crash occurs. See details in my email with the logfile.

Thanks.

Barr

Peter_RN · « **Reply #15 on:** June 12, 2013, 03:28:00 am »

I have never enabled logging at any time, but still experience the crashes.

As reported above I had thought this had corrected after a few reboots only to find it had started happening again.

I will attempt to created and send a log file later today.

Peter

Peter_RN · « **Reply #16 on:** June 12, 2013, 08:18:26 am »

Ok, What am I doing wrong?

Could somebody advise please?

I am attempting to create a log file of the program closing when accessing the Option page to send to JRiver.

I have found Help/Logging which brings up a box explaining the 3 steps to create a log, but whilst the box is visible MC is unresponsive so unable to reproduce the error. There is only options of 'Done' 'Report Problem' 'Reset Log' and the close button at top left, the 'Report Problem' button produces a log file all others dismiss the box when a log file is not produced.

I have checked the Wiki but this describes a different procedure to that available in MC18, for an earlier version I assume.

Sorry if I am being particularly thick today but would appreciate any advice.

Many thanks
Peter

bplexico · « **Reply #17 on:** June 12, 2013, 10:17:10 am »

Peter - this is what you need to do:

1. Help->Logging - ensure "Output to a log file" is checked
2. Click Done. (This will dismiss the Logging dialog box)
3. Repeat the sequence of steps that caused the crash.
4. Assuming it then crashes, relaunch MC.
5. Help-> Logging
6. Click "Report problem", this will generate a logfile.
7. Click done.

You now have a logfile located where ever you specified on your hard disk. This you can attach and email to John.

Also I usually choose "Reset log" prior to performing the steps to cause the crash. (This option is in the "Logging" section as well).

Hope that helps.

Barr

Peter_RN · « **Reply #18 on:** June 12, 2013, 11:21:46 am »

Thank you Barr, although I was having continuous crashes earlier the program has now begun working properly again at this time. I did manage to get a couple of files that I have sent on to John but these were produced when I clicked the 'Report Problem' button so probably do not contain any useful information.

I have left Logging on and will see what happens when I boot up tomorrow.

Thanks again for your information.

Peter

JohnT · « **Reply #19 on:** June 12, 2013, 12:26:30 pm »

Unfortunately the logs don't show a lot going on - just the normal dialog start/finish messages. Can one of you possibly send me your user settings file and I can try using the same one here? It's possible there is some corruption happening in that file. Here's where the file is located:

/Users/username/Library/Application Support/J River/Media Center 18/Settings/User Settings.ini

johnt at jriver dot com

Peter_RN · « **Reply #20 on:** June 12, 2013, 01:32:00 pm »

I feared that may be the case John as the files were produced without my being able to recreate the problem as I did not know at that time how to dismiss the dialogue box.

I have sent the .ini file you requested.

Peter

JohnT · « **Reply #21 on:** June 12, 2013, 01:47:56 pm »

I tried using your settings file and it worked fine - no crashes. Now I have a "Naim DAC" as a playback device

Peter_RN · « **Reply #22 on:** June 12, 2013, 02:08:46 pm »

That's funny John, so have I.

We see a Naim NDX and Qute below that, so I have to try and keep it simple.

I will test again tomorrow and see if I can recreate the issue once the Mac has cooled down! ?

Peter

mvilla · « **Reply #23 on:** June 12, 2013, 03:09:15 pm »

Quote from: JohnT on June 11, 2013, 03:49:58 pm

Please send log files, I'll see if there's any commonality in them. (johnt at jriver dot com).

I've sent my log. Hope you canfind where the problem is !
Massimo

Peter_RN · « **Reply #24 on:** June 13, 2013, 06:13:12 am »

I have sent on the log from the crash this morning. Hope it my be more useful.

Peter

Peter_RN · « **Reply #25 on:** June 14, 2013, 08:04:04 am »

Having installed both builds .195 & 196 today this is still an issue in both; although for other reasons build .196 is unusable by me.

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Author Topic: Regular crash when entering tools->options .... (Read 4435 times)