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Author Topic: Cannot restore my Registration ID for anything  (Read 1330 times)

tony22

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Cannot restore my Registration ID for anything
« on: June 22, 2013, 12:18:55 pm »
I finally figured out that the problem I was having installing newer version of JRiver MC18 had to do with a corrupted uninstall of the JRiver version of HDTracks Download Manager. I went into the registry and stripped out anything having to do with JRiver, made sure there was nothing left in the Win7 Uninstall panel, and rebooted. The install for the current version of MC18 went fine.

I went to enter my registration code in the newly installed version and I can't find it on my system. I verified my purchase of MC18 last year via PayPal but I can't find the email with the registration number. I went to the Restore pages and tried my email address, my PayPal transaction ID and PayPal email address, just about very combination I could use based on the different ways to recover the ID. Each time it came up with not finding my email address, or not even being able to find the PayPal transaction ID. I'm looking at the PayPal receipt while I'm typing this! Not sure what else to do here.

I had MC18 running fine before the HDTracks incident.
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JimH

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Re: Cannot restore my Registration ID for anything
« Reply #1 on: June 22, 2013, 12:36:20 pm »
I can't find a license that matches your forum e-mail.  Here's how to restore:
http://wiki.jriver.com/index.php/Restoring_a_License
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tony22

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Re: Cannot restore my Registration ID for anything
« Reply #2 on: June 22, 2013, 12:39:47 pm »
Jim, I used my PayPal ID for purchase. PM sent.
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JimH

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Re: Cannot restore my Registration ID for anything
« Reply #3 on: June 22, 2013, 12:42:57 pm »
Try emailing yourself your licenses from the Restore Page (see the link above).
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tony22

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Re: Cannot restore my Registration ID for anything
« Reply #4 on: June 22, 2013, 12:44:01 pm »
Which Option should I use (1, 2, 3, 4)?

I tried emailing it to myself again (tried it before). Keep getting the same thing

"Sorry, we could not find any Registration Codes for that e-mail."

I'm using my email associated with my PayPal address which is how I paid for MC18.

I'm PM'ing you my PayPal transaction ID.
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JimH

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Re: Cannot restore my Registration ID for anything
« Reply #5 on: June 22, 2013, 01:09:54 pm »
There was a typo in your e-mail address.  Please try again.
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tony22

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Re: Cannot restore my Registration ID for anything
« Reply #6 on: June 22, 2013, 01:12:30 pm »
Thanks. Could have sworn I typed it correctly. Request was accepted. Thanks again.
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JimH

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Re: Cannot restore my Registration ID for anything
« Reply #7 on: June 22, 2013, 01:24:22 pm »
The problem with computers is that they do exactly what you tell them.

Glad it's working for you.

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