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Author Topic: Restores used  (Read 1300 times)

drm286

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Restores used
« on: July 15, 2013, 08:02:48 am »
OK, I have a question. I upgraded to MC 18 to take advantage of getting 19 at a discount. You charged against me a restore for upgrading and then I had to reinstall because of problems with my computer and you charged me with another restore for reinstalling a day later. That doesn't seem fair We should not be charged (and maybe that's the wrong word) a key when upgrading and since the key is suppose to be valid for 14 days I shouldn't have another charged against me for reinstalling a day later.

Respectively,

Don Murphy
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kensn

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Restores used
« Reply #1 on: July 15, 2013, 08:50:41 am »
JRiver is more than happy to restore your RESTORE COUNT, I had to do it when I was going through PC problems.

Ken
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fitbrit

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Re: Restores used
« Reply #2 on: July 15, 2013, 10:41:36 am »
Quote from: kensn on July 15, 2013, 08:50:41 am
JRiver is more than happy to restore your RESTORE COUNT, I had to do it when I was going through PC problems.

Ken

Exactly. Don't worry about this issue. Unless you're getting close to using them all up!
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Matt

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Re: Restores used
« Reply #3 on: July 15, 2013, 10:46:39 am »
Just post if you run out of restores, and we'll reset you.

You get a lot, so it's unlikely to happen anyway.
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Matt Ashland, JRiver Media Center

drm286

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Re: Restores used
« Reply #4 on: July 15, 2013, 07:55:46 pm »
Quote from: Matt on July 15, 2013, 10:46:39 am
Just post if you run out of restores, and we'll reset you.

You get a lot, so it's unlikely to happen anyway.

Thanks! Good to know.
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