It is. Here's why -- it works -- and most members who responded to our
poll agreed. However, several people said they had initially found it difficult to locate support, and others said that they didn't like forums, so I want to explain why we use a forum and to encourage you to try it.
Jim Hillegass
CEO
Getting StartedMaybe all you need is to be pointed in the right direction.
Start Here.
Why do I need to register?I know. I don't like it either, but if we don't do that, we get all kinds of graffiti and spam on the forum. Registration allows us to eliminate most of it.
I don't get the terminology -- threads, posts, boards, forum. Can you explain?A post is a single message from a forum member. Once you register and log in, you can use the "New Topic" button in the upper right corner of the
index page to post a new message, but please read a few posts and try a search first. Often that will solve your problem. And don't forget the FAQ, near the top of the board.
A thread (or topic) is a series of posts on the same subject. A question, followed by an answer or two, for example.
Common questions usually have open threads -- "How do I sync my device", for example. You can read the thread, then add a new comment or question by using "reply".
A board (or a message board) is a list of threads (or topics). It has an index with a list of the subjects.
A forum is a collection of several boards. This forum has a board on JRiver Media Center 17, one on Media Center 16, another on TV, and so on. Try to find the right board to post your question on by clicking one of these: Interact Forum > General > Media Center 17.
You can customize your profile by clicking on your name. Your signature will appear on every message you post. Your avatar is any small image you would like to use as your "logo", but you don't have to have one.
How do I ask a question?Please scan the subjects of a page or two of the board first. Often you'll find your question has been asked (and answered). Then search using a couple of keywords. Search is one of the options above. Search also has an advanced option you might find useful.
We have a very good
FAQ -- a list of
Frequently Asked Questions. Sometimes
other software or hardware can cause a problem or even a crash. Here's a
partial list.
You can find many answers in our
Wiki.
If you can't find an answer or an open thread to use, then use the option called "New Topic" in the upper right corner of the board's index page to start a new thread with your question.
PLEASE use a
subject that describes the problem. Questions with subjects like "Need Help" or "This Sucks" won't often get answered. Avoid multiple questions in the same thread unless they are related. Keep the post concise, but provide any relevant details (full version used -- 18.0.78, for example) and steps you've taken.
What if I don't get an answer?If you don't get an answer in the first 24 hours, post a reply to your own question. This is called a bump and it will bring your post to the top again. Consider using the "modify" option to change your subject or to edit your question.
If your subject is accurate, and your question is concise, and you still don't get an answer, it usually means that nobody knows the answer.
No hablo ingles. Je ne parle pas l'anglais.Tu puede escribir en espanol. Vous pouvez écrire en français. (Merci bien, Cmagic.) You can also paste a link into
http://translate.google.com .
What about shy people?Stick your chin out there and go for it. Ask any question you feel like asking. It doesn't matter if you cant spel or if your English is worse than my (non-existent) Spanish or French. If they laugh at you, we'll remove all the vowels from their next post.
Why don't you have any phone support?We don't use a call center staffed by people reading from scripts. The questions are answered by our developers and many of the advanced users. Often the users know more about how the program works than many of the developers.
When you find a knowledgeable person whose answer has helped, try reading some of their other posts. Click on their name, then click on "Show the last posts...".
How can I find out more about the forum?There is a link at the top called "Help".
How can I get help with my license?Please see my signature for the link to the License page. It's also available in the FAQ and on most pages by clicking "Purchase".
If you need to post a question, PLEASE do not post your Registration Code or Install Key. Doing so may void your license.
You can restore 10 times in each 12 month period. If you run out, let us know.
Have you heard the one about the rabbi, the priest, and George Bush?No, but if you think you've got something fun to share, please do so. We're always looking for a laugh.
But mark it "OT: Rabbi, Priest, and Bugs Bunny...." so people know it's Off Topic.
Why don't people like me?I know how you may feel. I get blasted from time to time. Often I deserve it.
Posts that begin with "This is really ****** " or "Why the **** doesn't " won't earn you any sweetness and light points here. In fact, your post may be removed.
We try to keep the place clean and tidy. We appreciate any help you can give us. So when you're all done with your post, just before you send it, try re-reading it and see if you can ac-cent the positive and e-liminate the negative ("this is so annoying", "I'm sick of"). It helps.
Why are there so many crazy answers to simple questions?Ouch. I've done it myself -- for fun -- maybe too often. We come together here from all over the world. Not everyone shares the same sense of humor. Sometimes offense is taken. Usually none is meant.
Enjoy your time here. It's a nice place.
Thanks,
Jim
