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[Ron2b4]

I've  had this problem for years. MC--I've tried 4 versions plus a couple of Jukeboxes--does not recognize handhelds attached to my computer.  On rare occasions, I did get recognition, but that was fleeting. I've gone through all the usual instructions, and search Help and forum,.  Any suggestions?
Thanks

[JimH]

Maybe a "security" program?

If you can see a device in Windows Explorer, it should show up in MC under Handhelds.

[adamt]

Might also help to know what type of handheld it is.  Is it an android device?

[bebe]

I've had this happen too, where Windows 7 x64 recognizes smartphone (Samsung Galaxy S2) when connected but Media Center just balks. Sometimes switching usb slots will jar it from its reverie ... mostly not. I hope this can be fixed.

[nitephlight]

I've had this happen too, where Windows 7 x64 recognizes smartphone (Samsung Galaxy S2) when connected but Media Center just balks. Sometimes switching usb slots will jar it from its reverie ... mostly not. I hope this can be fixed.

this has happened to me in the past, you can try going to Settings > Handheld and clear all device settings, then reconnect the device..?