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Author Topic: Antivirus problem  (Read 3153 times)

chrisr

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Antivirus problem
« on: August 15, 2013, 06:54:18 pm »
I realize this isn't a feature bug, but my antivirus software identified a virus in the .exe file:

infected item in: c:\users\rauch\appdata\local\temp\7zs426d.tmp\media jukebox\jrdisc.dll

Virus name: Gen:Variant.Ursnif.21
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JimH

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Re: Antivirus problem
« Reply #1 on: August 15, 2013, 07:41:14 pm »
Quote from: chrisr on August 15, 2013, 06:54:18 pm
I realize this isn't a feature bug, but my antivirus software identified a virus in the .exe file:

infected item in: c:\users\rauch\appdata\local\temp\7zs426d.tmp\media jukebox\jrdisc.dll

Virus name: Gen:Variant.Ursnif.21

Report it to the antivirus company.
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astromo

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Re: Antivirus problem
« Reply #2 on: August 18, 2013, 08:31:12 pm »
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Arindelle

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Re: Antivirus problem
« Reply #3 on: August 19, 2013, 03:43:12 am »
@chrisr -- I reported same to Bitdefender - , but after install just send the small jrdisc.dll file to them from the JR program file directory. Tickets take time and if a lot of people send the same file.

In the mean time set up an exclusion rule in the JR 19 program directory via BD. And Ignore the warning on download; put BD off for 5 minutes -- install and you'll be ok (until the next patch if BD doesn't get their act together soon).
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astromo

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Re: Antivirus problem
« Reply #4 on: August 19, 2013, 02:56:22 pm »
Quote from: Arindelle on August 19, 2013, 03:43:12 am
In the mean time set up an exclusion rule in the JR 19 program directory via BD. And Ignore the warning on download; put BD off for 5 minutes -- install and you'll be ok (until the next patch if BD doesn't get their act together soon).

I tried the plan above and found that even when I set the AV off, the anti-virus shield continued to operate. I'm probably missing something obvious ... just not obvious to me.
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astromo

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Re: Antivirus problem
« Reply #5 on: August 19, 2013, 04:30:41 pm »
Quote from: astromo on August 19, 2013, 02:56:22 pm
Quote from: Arindelle on August 19, 2013, 03:43:12 am
@chrisr -- I reported same to Bitdefender - , but after install just send the small jrdisc.dll file to them from the JR program file directory. Tickets take time and if a lot of people send the same file.

In the mean time set up an exclusion rule in the JR 19 program directory via BD. And Ignore the warning on download; put BD off for 5 minutes -- install and you'll be ok (until the next patch if BD doesn't get their act together soon).

I tried the plan above and found that even when I set the AV off, the anti-virus shield continued to operate. I'm probably missing something obvious ... just not obvious to me.

I gave it another go and added an exclusion for extension jrdisc.dll (note, if you do this drop .dll and just use the filename sans extension). This seems to have made the difference.
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JimH

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Re: Antivirus problem
« Reply #6 on: August 19, 2013, 07:45:57 pm »
Quote from: astromo on August 19, 2013, 02:56:22 pm
... even when I set the AV off, the anti-virus shield continued to operate.
They often do that.
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astromo

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Re: Antivirus problem [Solved .. for me anyway]
« Reply #7 on: September 01, 2013, 04:21:58 pm »
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Arcturus

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Re: Antivirus problem
« Reply #8 on: September 02, 2013, 01:52:13 am »
Maybe its time to change your anti-virus. MSE Microsoft Security Essentials is free and by MS who makes your OS so might as well go with them.
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