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[Sean]

When I try restoring the RRG file on another PC, MJ (v7.2.280) says the RRG is restored, but then it crashes, then when I try going back to MJ, it just keep closing itself.

Help!!!

liaos@excite.com

[JimH]

If it's a version 7 license, try using it with the latest version of MJ8, available in another thread here.

[Sean]

I just tried that didn't help either. I also try this on one other machine, and same thing: after restoring the RRG file, the program deads, and won't let me back in - ever.  So it's happening on both XP and 2000. I think it must be the RRG file. Could you send me another RRG file. These is a few words from my current RRG file:

BB RRG 1.2
2.0
Swanw....
liaos@excite.com
6BE23A3AA....
5550 ...

Thanks.

[JohnT]

Please send your rrg file to me and I'll take a look at it.

Thanks.
John T.
JRiver, Inc.
johnt@jriver.com

[Sean]

Thanks John for the speedy response. I've just sent the RRG file.

-sean

[danielc]

Hi,

I am also having the same problem.  I have just upgraded the hardware in my pc and installed win xp.  I have a licence file for media jukebox 7 (MediaJukebox7.RRG) which was backed up from my previous system.  I have installed MJ 7.2.280 and when i restore the licence i get an alert stating 'registration information restored!' but after restarting the splash page for MJ asks me to buy and that i have 24 days left on my trial period.

Can you please let me know my options?
Thanks.

[Sean]

Yes you are having the same problem. The problem is that the RRG file was corrupted (but was generated by MJ (v7.2), so its not your fault). I sent the RRG file to John (see above, per his request) and then he sent a "good" RRG back and that solved the problem. So you may want to do the same.

For me, John's response time was excellent, hope you'll get the same.
 
I think John also said something about the current download-able v8 beta is able to import this corrupted RRG file. I have not tried it, but you may want to while your v7.2 problem is being resolved.

Good luck.

-sean

[KingSparta]

daniel

I think there was a bug for some users, i think it was in MJ8 but i remember some users having this problem in version 7.

i think you should download version 8, and try registering with that, since MJ7 rrg will work in mj8