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Author Topic: What now? The verify account purchase through Paypal transaction not working?  (Read 1097 times)

Bigredmachine

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What now? The verify account purchase through Paypal transaction not working?
« on: October 28, 2013, 09:34:46 am »
I have my registration code after purchasing recently and noticed my JRiver said I had 3 days left on the trial.  So I found the Paypal verification link and entered my transaction and it keeps failing.

What do I do now?  I don't want to lose any setups, etc in the system.  I'm also traveling today and tomorrow so I cannot get to the computer with the account on it.  Am I hosed?
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Bigredmachine

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Re: What now? The verify account purchase through Paypal transaction no worky?
« Reply #1 on: October 28, 2013, 09:41:01 am »
This is what I get from the Paypal verify site:

"We could not authenticate your transaction.

Please try later at JRiver's PayPal support page. You will need your PayPal Transaction ID.

Please visit Interact for technical support."

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Matt

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Re: What now? Verify account purchase through Paypal transaction not working?
« Reply #2 on: October 28, 2013, 11:03:48 am »
You have a full license.  You just need to enter your license code in the program.

Details here:
http://wiki.jriver.com/index.php/Restoring_a_License

Thanks for the purchase.
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Matt Ashland, JRiver Media Center
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