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[Absolution]

Basically doing anything in windows explorer with MC17 installed will crash explorer. You can't even right click files before the thing crashes. To be honest I'm a little peeved at both jriver and Microsoft. First, how can having your plugin constantly and consistently crash windows explorer. Secondly, why does MC17 crash explorer so very consistently (literally anything you do will crash explorer). You can't even uninstall MC17 to fix the problem (if you could even get to the 'Programs and Features' part of the control panel - you have to launch it from Metro otherwise explorer crashes).

Trying to uninstall MC17 gives me a nice: "There was a problem starting C:\Users\<USERNAME>\AppData\Local\Temp\JRMediaUninstall.dll A dynamic link library (DLL) initialization route failed.". Ahh nice, k.

Well, it looks like you can't uninstall MC17... So for now, I've nuked the DLL that causes explorer to crash all the time (JRTools.dll).

Here is the nice crash log from event viewer. Doing anything in explorer will cause a crash. Those nullptr exceptions are a person aren't they
Faulting application name: explorer.exe, version: 6.3.9600.16408, time stamp: 0x523d251b
Faulting module name: JRTools.dll, version: 17.0.189.0, time stamp: 0x50917b50
Exception code: 0xc0000005
Fault offset: 0x000000000015b91c
Faulting process id: 0x1498
Faulting application start time: 0x01cecbbad1405a6b
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Program Files (x86)\J River\Media Center 17\x64\JRTools.dll
Report Id: 158b6454-37ae-11e3-bf02-40618600863b
Faulting package full name:
Faulting package-relative application ID:


Another Crash (different module)
Faulting application name: rundll32.exe, version: 6.3.9600.16384, time stamp: 0x52158827
Faulting module name: JRTools.dll, version: 17.0.189.0, time stamp: 0x50917abe
Exception code: 0xc0000005
Fault offset: 0x0010d74b
Faulting process id: 0x1ee4
Faulting application start time: 0x01cecbba7b6a6944
Faulting application path: C:\WINDOWS\SysWOW64\rundll32.exe
Faulting module path: c:\program files (x86)\j river\media center 17\JRTools.dll
Report Id: b91f6866-37ad-11e3-bf02-40618600863b
Faulting package full name:
Faulting package-relative application ID:


This showed up a couple of times after I tried to uinstall MC17:
Faulting application name: rundll32.exe, version: 6.3.9600.16384, time stamp: 0x52158827
Faulting module name: JRMediaUninstall.dll_unloaded, version: 17.0.189.0, time stamp: 0x50917aa9
Exception code: 0xc0000005
Fault offset: 0x000a0183
Faulting process id: 0x1c20
Faulting application start time: 0x01cecbba94f83ca2
Faulting application path: C:\WINDOWS\SysWOW64\rundll32.exe
Faulting module path: JRMediaUninstall.dll
Report Id: d592da9e-37ad-11e3-bf02-40618600863b
Faulting package full name:
Faulting package-relative application ID:


Launched uinstall process in the visual studio debugger, it won't even break into the program dissasembly. Here is the output though:
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Users\Aaron\AppData\Local\Temp\JRMediaUninstall.exe'. Module was built without symbols.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ntdll.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\kernel32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\KernelBase.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\apphelp.dll'. Cannot find or open the PDB file.
SHIMVIEW: ShimInfo(Complete)
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\apppatch\AcGenral.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msvcrt.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sechost.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sspicli.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\shlwapi.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\uxtheme.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\user32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\gdi32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winmm.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\samcli.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ole32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\oleaut32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msacm32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\version.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\shell32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\userenv.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dwmapi.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\urlmon.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\advapi32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winspool.drv'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\mpr.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\rpcrt4.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\cryptbase.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\combase.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winmmbase.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\profapi.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\iertutil.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wininet.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\bcryptprimitives.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\cfgmgr32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\devobj.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\SHCore.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\apppatch\AcLayers.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\setupapi.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sfc.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sfc_os.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Users\Aaron\AppData\Local\Temp\JRMediaUninstall.exe'. Module was built without symbols.
'JRMediaUninstall.exe' (Win32): Unloaded 'C:\Users\Aaron\AppData\Local\Temp\JRMediaUninstall.exe'
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Users\Aaron\AppData\Local\Temp\JRMediaUninstall.exe'. Module was built without symbols.
'JRMediaUninstall.exe' (Win32): Unloaded 'C:\Users\Aaron\AppData\Local\Temp\JRMediaUninstall.exe'
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\imm32.dll'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msctf.dll'. Cannot find or open the PDB file.
Application "\??\C:\WINDOWS\system32\rundll32.exe" found in cache
Application "\??\C:\WINDOWS\system32\rundll32.exe" Cache bypassed reason 0x2986
'JRMediaUninstall.exe' (Win32): Loaded 'C:\Windows\SysWOW64\rundll32.exe'. Cannot find or open the PDB file.
'JRMediaUninstall.exe' (Win32): Unloaded 'C:\Windows\SysWOW64\rundll32.exe'
The program '[3736] JRMediaUninstall.exe' has exited with code 0 (0x0).

[JimH]

This is the first report of any incompatibility with Win 8 or 8.1 that I'm aware of.  You may have something else going on.  Over eager security software, for example.

[dperezjr]

I experienced the same issue, renaming "JRTools.dll" to something else (e.g. .old) stopped File Explorer from crashing but still could not uninstall using Add/Remove Programs.

Ended up removing MC17 using Revo Uninstaller and installing JR Media Center 19, did not try re-installing MC17 since i figure i should be running the latest version anyway but is worth a try!

[upp3rd0g]

After upgrading to Windows8.1 I am having the same problem as OP, explorer.exe crashes continuously. Windows eventviewer points towards JRTools.dll. Uninstall of JRiver failed as well. Renaming JRTools.dll into something else worked for me as well, explorer is not crashing anymore.

Is this something JRiver will look into?

[JimH]

Did you try reinstalling?

Did you try MC19?

MC17 won't be updated.

[upp3rd0g]

I could not uninstall but I did run a new install on top of the existing installation, but it did not help with my problem.

Do you have any idea what causes this problem? It seems related to Windows8.1...

[AracornRed]

I'm having the same problem with Explorer crashing since upgrading to Windows 8.1.  Using Media Center 17.  Haven't tried uninstalling because, well, I don't want to do without MC.

Edit: Well I did try uninstalling MC and had the same problem (ie I can't).  This is a pretty major issue in a recent release for the app's primary OS so I hope it is addressed.

Here's the error log:

Log Name:      Application
Source:        Application Error
Date:          11/5/2013 9:12:50 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      [EDITED]
Description:
Faulting application name: explorer.exe, version: 6.3.9600.16408, time stamp: 0x523d251b
Faulting module name: JRTools.dll, version: 17.0.189.0, time stamp: 0x50917b50
Exception code: 0xc0000005
Fault offset: 0x000000000015b91c
Faulting process id: 0x16f8
Faulting application start time: 0x01ceda394a2123dd
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Program Files (x86)\J River\Media Center 17\x64\JRTools.dll
Report Id: bba26132-462c-11e3-be94-6894236fb490
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-05T15:12:50.000000000Z" />
    <EventRecordID>12940</EventRecordID>
    <Channel>Application</Channel>
    <Computer>[EDITED]</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.3.9600.16408</Data>
    <Data>523d251b</Data>
    <Data>JRTools.dll</Data>
    <Data>17.0.189.0</Data>
    <Data>50917b50</Data>
    <Data>c0000005</Data>
    <Data>000000000015b91c</Data>
    <Data>16f8</Data>
    <Data>01ceda394a2123dd</Data>
    <Data>C:\WINDOWS\explorer.exe</Data>
    <Data>C:\Program Files (x86)\J River\Media Center 17\x64\JRTools.dll</Data>
    <Data>bba26132-462c-11e3-be94-6894236fb490</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[gkdaniels]

Found a solution?

Renaming the JRTools.dll found within the x64 directory but leaving the JRTools.dll found within the Media Centre 17 directory alone appears to resolve the issue AND allow Media Centre to run.  I have not tested all of the functionality but early indications are that this resolves the explorer crash problem.

It is still not possible to uninstall the application however.  Has it even been a year since the latest release of MC17 was made? <rant removed by Big Brother>

[Phydeaux]

I can confirm the same issue on my recently updated machine.

I can also confirm that renaming x64\jrtools.dll to something else seems to resolve the issue although I have not investigated what effect this might have on MC's functionality.

I have not tried an uninstallation.

[dperezjr]

Remove JR Media Center 17 using Revo Uninstaller; you can Google or use ninite.com to install Revo, then install latest version of MC17 and restore your Library