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[olson_jr]

First time user, I am trying to use MC19 for MAC and every time I open the application it crashes. I have tried shutting off AVAST but that does not help. I assume that I don't have the correct version for MAC or I need to update or change a setting but I am not finding the issue on the FAQ or on the help boards.

I am getting this verbiage in the error definition box when it does crash. Does the Exception Type:  EXC_BAD_ACCESS (SIGBUS) mean something specific?


Process:         Media Center 19 [1189]
Path:            /Applications/Media Center 19.app/Contents/MacOS/Media Center 19
Identifier:      com.jriver.MediaCenter19
Version:         19.0.76 (?)
Code Type:       X86-64 (Native)
Parent Process:  launchd [201]

Date/Time:       2013-12-19 05:15:57.443 -0500
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version:  6

Interval Since Last Report:          423314 sec
Crashes Since Last Report:           14
Per-App Interval Since Last Report:  283 sec
Per-App Crashes Since Last Report:   7
Anonymous UUID:                      05CC281B-8063-4925-B9FA-F588D92DAE6E

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000117579ff8
Crashed Thread:  10


Computer info is:

Hardware Overview:

  Model Name:   iMac
  Model Identifier:   iMac7,1
  Processor Name:   Intel Core 2 Duo
  Processor Speed:   2.4 GHz
  Number Of Processors:   1
  Total Number Of Cores:   2
  L2 Cache:   4 MB
  Memory:   6 GB
  Bus Speed:   800 MHz
  Boot ROM Version:   IM71.007A.B03
  SMC Version (system):   1.20f4
  Serial Number (system):   W87477UPX86
  Hardware UUID:   00000000-0000-1000-8000-001B63BD4A79

[JimH]

If it is caused by antivirus, disabling may not be enough.  Uninstall.  We've seen two crashes in the last week that were solved by uninstalling AV software.  Both were on Windows.

[JimH]

You could also try the more recent build here:
http://yabb.jriver.com/interact/index.php?topic=85768.0

[olson_jr]

Thank you Jim, I will give both of those a try this evening.

I had tried the latest build but had the crash issue,  thought going back might be less buggy.

Have not had time to read through all the posts and version levels.