INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: jriver v19 upgrade  (Read 841 times)

robbie burns

  • Recent member
  • *
  • Posts: 34
jriver v19 upgrade
« on: December 21, 2013, 11:30:31 am »
hi

ive just payed for the upgrade to v19, i would download automatically and came up with a dialogue box saying unknown error, so i tried to kick things off manually using the registration code and the result was the same dialogue then everything closed down

Any idea's i also seem to have lost the registration code as well
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42343
  • Shoes gone again!
Re: jriver v19 upgrade
« Reply #1 on: December 21, 2013, 01:15:50 pm »
Thanks for the purchase.

Run MC19 Windows and enter your code using Help > Restore License (or on the dialog that appears when you first launch).  Your code starts with B and ends with 2.
Logged
Matt Ashland, JRiver Media Center

robbie burns

  • Recent member
  • *
  • Posts: 34
Re: jriver v19 upgrade
« Reply #2 on: December 21, 2013, 07:46:36 pm »
Matt, Apologies this is me not the software, i have the code for the upgrade, it didnt show me anything to allow me to enter a code, it looks like i have the 30 days download, nowhere to put the code into
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42343
  • Shoes gone again!
Re: jriver v19 upgrade
« Reply #3 on: December 21, 2013, 08:28:27 pm »
From the Help menu inside Media Center, pick Restore License (or similar, I'm going from memory).  It'll then ask for your code.
Logged
Matt Ashland, JRiver Media Center
Pages: [1]   Go Up
« previous next »