I purchased the JRiver Media Center 19 for a friend recently.
He tells me that he has visited the Interactive Forum and for 2 weeks tried to get the system up and running
His computer tech said that he computer - which is very old- does not have the capacity to run the system
He wants a refund- and prefers to us MS Media Center instead.
I am very happy with my JRIver Media Center 19 -however would like to receive a refund to purchase my friend a different give.
Can you please help me. I called your headquarters and was instructed to use this communication tool to request the refund.
Here is the purchase information:
> Date: Fri, 3 Jan 2014 12:54:05 -0600
> From: buy...
> To: markfile...
> Subject: Registration Code for JRiver, Inc. Media Center 19 Windows
>
> Thank you for your purchase of Media Center 19 Windows from JRiver, Inc. for $49.98.
>
> Your Registration Code is -------------------------------------
> This is your permanent proof of purchase. Print this e-mail now and keep it in a safe place.
>
> Your web purchase should have activated Media Center on your PC automatically. If you have another PC, you can use the attached Install Key for the next 14 days. Just save the Install Key on a floppy disk or other media, then execute it on the second PC where you have Media Center installed.
>
> If you need an Install Key and more than 14 days has passed, you can generate a new one at the restore page:
>
https://rover.jriver.com/cgi-bin/restore.cgi>
> For further information please consult the FAQ:
>
http://www.jriver.com/purchase.html>
> If you still have questions, please do not reply to this e-mail. Support is only available online at Interact:
>
http://yabb.jriver.com/interact> Both users and staff are available there.
>
> We hope you enjoy using Media Center. Please stop by the Interact forum (above) to let us know how it goes.
>
> Best Wishes from the Media Center team at JRiver, Inc.
Katerina