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Author Topic: Freezing or Hanging up  (Read 3403 times)

jimwallen

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Freezing or Hanging up
« on: June 25, 2014, 01:58:26 pm »
My program gets "stuck" very frequently. I shut it down and restart and it runs well until the next hang up. I'm wondering if I have enough horsepower in my computer. Hopefully, Sysem Info will be attached.
Thanks.
-jim

Library
    Total files: 14145
    Audio files: 13738
    Image files: 315
    Video files: 90
    Other files: 2
Processing
    Thumbnails built: 100% (14145 of 14145)
    Audio analyzed: 100% (13828 of 13828)
Background Tools Running
    No tools currently running
Power
    No entries that affect the system power state
Media Center
    Version: 19.0.145.0 Registered
    Install path: C:\Program Files (x86)\J River\Media Center 19\
    Interface plug-ins: Interface Plugins: TiVo Server (disabled, not running), Sleep Timer (running)
    JRMark: 1964 (version 19.0.128)
    Memory used: 70.7 MB memory
    Handles used: 318 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3
        Free Physical Memory: 13.7 GB
        Total Memory: 16.0 GB
    Operating System
        Microsoft Windows 7 64-bit
    Computer
        ACPI x64-based PC (driver 6.1.7600.16385)
    Disk drives
        Generic- Compact Flash USB Device (driver 6.1.7600.16385)
        Generic- MS/MS-Pro USB Device (driver 6.1.7600.16385)
        Generic- SD/MMC USB Device (driver 6.1.7600.16385)
        Generic- SM/xD-Picture USB Device (driver 6.1.7600.16385)
        KINGSTON  SV200S3128G SATA Disk Device (driver 6.1.7600.16385)
        Seagate FA GoFlex Desk USB Device (driver 6.1.7600.16385)
        ST1000DM 003-9YN162 SATA Disk Device (driver 6.1.7600.16385)
        ST375052 8AS SATA Disk Device (driver 6.1.7600.16385)
        Toshiba External USB 3.0 USB Device (driver 6.1.7600.16385)
    Display adapters
        NVIDIA GeForce GT 430 (driver 9.18.13.3788)
    DriverInterface
        Logitech Driver Interface (driver 5.60.66.0)
        Logitech Driver Interface (driver 5.60.66.0)
    DVD/CD-ROM drives
        ASUS BC-12B1ST   b SATA CdRom Device (driver 6.1.7601.17514)
    Human Interface Devices
        HID-compliant consumer control device (driver 6.1.7600.16385)
        HID-compliant consumer control device (driver 6.1.7600.16385)
        HID-compliant consumer control device (driver 6.1.7600.16385)
        HID-compliant consumer control device (driver 6.1.7600.16385)
        HID-compliant consumer control device (driver 6.1.7600.16385)
        HID-compliant device (driver 6.1.7601.18199)
        HID-compliant device (driver 6.1.7601.18199)
        HID-compliant device (driver 6.1.7601.18199)
        HID-compliant device (driver 6.1.7601.18199)
        HID-compliant device (driver 6.1.7601.18199)
        HID-compliant device (driver 6.1.7601.18199)
        HID-compliant device (driver 6.1.7601.18199)
        Logitech HID-compliant Unifying device (driver 5.60.66.0)
        Logitech HID-compliant Unifying device (driver 5.60.66.0)
        Logitech Unifying USB receiver (driver 5.60.66.0)
        Microsoft Hardware USB Keyboard (driver 9.4.156.0)
        Microsoft Hardware USB Mouse (driver 9.4.156.0)
        USB Input Device (driver 6.1.7601.18199)
        USB Input Device (driver 6.1.7601.18199)
        USB Input Device (driver 6.1.7601.18199)
        USB Input Device (Logitech Download Assistant) (driver 1.10.77.0)
    IDE ATA/ATAPI controllers
        AMD SATA Controller (driver 1.2.1.337)
    Imaging devices
        HP Photosmart 6520 series (NET) (driver 26.0.0.0)
    Keyboards
        HID Keyboard Device (driver 6.1.7601.17514)
        HID Keyboard Device (driver 6.1.7601.17514)
        HID Keyboard Device (driver 6.1.7601.17514)
        HID Keyboard Device (driver 6.1.7601.17514)
        Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center) (driver 9.4.156.0)
    Mice and other pointing devices
        HID-compliant mouse (driver 6.1.7600.16385)
        HID-compliant mouse (driver 6.1.7600.16385)
        Logitech HID-compliant Unifying Mouse (driver 5.60.66.0)
        Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center) (driver 9.4.156.0)
    Monitors
        Generic PnP Monitor (driver 6.1.7600.16385)
    Network adapters
        802.11n Wireless LAN Card (driver 5.0.9.0)
        Microsoft Virtual WiFi Miniport Adapter (driver 6.1.7600.16385)
        Realtek PCIe FE Family Controller (driver 7.44.421.2011)
    Portable Devices
        J:\ (driver 6.1.7600.16385)
        K:\ (driver 6.1.7600.16385)
        L:\ (driver 6.1.7600.16385)
        M:\ (driver 6.1.7600.16385)
    Printers
        HP Photosmart 6520 series (driver 9.84.0.1189)
    Processors
        AMD Phenom(tm) II X4 830 Processor (driver 6.1.7600.16385)
        AMD Phenom(tm) II X4 830 Processor (driver 6.1.7600.16385)
        AMD Phenom(tm) II X4 830 Processor (driver 6.1.7600.16385)
        AMD Phenom(tm) II X4 830 Processor (driver 6.1.7600.16385)
    Sound, video and game controllers
        ASUS Xonar Essence STX Audio Device (driver 8.1.8.1822)
        DFX Audio Enhancer 11.1 (driver 11.1.0.0)
        NVIDIA High Definition Audio (driver 1.3.30.1)
        NVIDIA High Definition Audio (driver 1.3.30.1)
        NVIDIA High Definition Audio (driver 1.3.30.1)
        NVIDIA High Definition Audio (driver 1.3.30.1)
        NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (driver 1.2.23.0)
        Realtek High Definition Audio (driver 6.0.1.6196)
    Storage volume shadow copies
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
        Generic volume shadow copy (driver 6.1.7600.16385)
    System devices
        ACPI Fixed Feature Button (driver 6.1.7601.17514)
        ACPI Power Button (driver 6.1.7601.17514)
        ATI I/O Communications Processor PCI Bus Controller (driver 6.1.7601.17514)
        ATI I/O Communications Processor SMBus Controller (driver 6.1.7601.17514)
        Composite Bus Enumerator (driver 6.1.7601.17514)
        Direct memory access controller (driver 6.1.7601.17514)
        File as Volume Driver (driver 6.1.7600.16385)
        High Definition Audio Controller (driver 6.1.7601.17514)
        High Definition Audio Controller (driver 6.1.7601.17514)
        High precision event timer (driver 6.1.7601.17514)
        Microsoft ACPI-Compliant System (driver 6.1.7601.17514)
        Microsoft System Management BIOS Driver (driver 6.1.7601.17514)
        Microsoft Virtual Drive Enumerator Driver (driver 6.1.7601.17514)
        Microsoft Windows Management Interface for ACPI (driver 6.1.7601.17514)
        Motherboard resources (driver 6.1.7601.17514)
        Motherboard resources (driver 6.1.7601.17514)
        Motherboard resources (driver 6.1.7601.17514)
        Motherboard resources (driver 6.1.7601.17514)
        Motherboard resources (driver 6.1.7601.17514)
        Numeric data processor (driver 6.1.7601.17514)
        PCI bus (driver 6.1.7601.17514)
        PCI standard host CPU bridge (driver 6.1.7601.17514)
        PCI standard host CPU bridge (driver 6.1.7601.17514)
        PCI standard host CPU bridge (driver 6.1.7601.17514)
        PCI standard host CPU bridge (driver 6.1.7601.17514)
        PCI standard host CPU bridge (driver 6.1.7601.17514)
        PCI standard host CPU bridge (driver 6.1.7601.17514)
        PCI standard ISA bridge (driver 6.1.7601.17514)
        PCI standard PCI-to-PCI bridge (driver 6.1.7601.17514)
        PCI standard PCI-to-PCI bridge (driver 6.1.7601.17514)
        PCI standard PCI-to-PCI bridge (driver 6.1.7601.17514)
        PCI standard PCI-to-PCI bridge (driver 6.1.7601.17514)
        PCI standard PCI-to-PCI bridge (driver 6.1.7601.17514)
        Plug and Play Software Device Enumerator (driver 6.1.7601.17514)
        Programmable interrupt controller (driver 6.1.7601.17514)
        System board (driver 6.1.7601.17514)
        System CMOS/real time clock (driver 6.1.7601.17514)
        System speaker (driver 6.1.7601.17514)
        System timer (driver 6.1.7601.17514)
        Terminal Server Keyboard Driver (driver 6.1.7601.17514)
        Terminal Server Mouse Driver (driver 6.1.7601.17514)
        UMBus Enumerator (driver 6.1.7601.17514)
        UMBus Enumerator (driver 6.1.7601.17514)
        UMBus Root Bus Enumerator (driver 6.1.7601.17514)
        Volume Manager (driver 6.1.7601.17514)
    Universal Serial Bus controllers
        Generic USB Hub (driver 6.1.7601.18328)
        Microsoft Mouse and Keyboard Detection Driver (USB) (driver 9.4.156.0)
        Standard Enhanced PCI to USB Host Controller (driver 6.1.7601.18328)
        Standard Enhanced PCI to USB Host Controller (driver 6.1.7601.18328)
        Standard OpenHCD USB Host Controller (driver 6.1.7601.18328)
        Standard OpenHCD USB Host Controller (driver 6.1.7601.18328)
        Standard OpenHCD USB Host Controller (driver 6.1.7601.18328)
        Standard OpenHCD USB Host Controller (driver 6.1.7601.18328)
        USB Composite Device (driver 6.1.7601.18328)
        USB Mass Storage Device (driver 6.1.7601.17577)
        USB Mass Storage Device (driver 6.1.7601.17577)
        USB Mass Storage Device (driver 6.1.7601.17577)
        USB Root Hub (driver 6.1.7601.18328)
        USB Root Hub (driver 6.1.7601.18328)
        USB Root Hub (driver 6.1.7601.18328)
        USB Root Hub (driver 6.1.7601.18328)
        USB Root Hub (driver 6.1.7601.18328)
        USB Root Hub (driver 6.1.7601.18328)
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Matt

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Re: Freezing or Hanging up
« Reply #1 on: June 25, 2014, 02:12:26 pm »
Please get a log (Help > Logging) and post the Previous Log.txt after a hang.
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Matt Ashland, JRiver Media Center

glynor

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Re: Freezing or Hanging up
« Reply #2 on: June 25, 2014, 02:56:34 pm »
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"Some cultures are defined by their relationship to cheese."

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jimwallen

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Re: Freezing or Hanging up
« Reply #3 on: June 25, 2014, 08:34:50 pm »
This may be the log requested?
-jim
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Matt

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Re: Freezing or Hanging up
« Reply #4 on: June 27, 2014, 11:01:39 am »
It's hanging on this:
1114409: 348: Import: CSynchronizeDatabase::ImportAutoImport: Stopping current auto-import processing

Could you try turning auto-import off and test that?
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Matt Ashland, JRiver Media Center

jimwallen

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  • Posts: 82
Re: Freezing or Hanging up
« Reply #5 on: June 27, 2014, 01:23:03 pm »
Yup. I'll give it a go. Thanks.
-jim
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jimwallen

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  • Posts: 82
Re: Freezing or Hanging up
« Reply #6 on: June 27, 2014, 01:29:34 pm »
Whoa! It works! The program responds lightening fast! Wheee...
-jim
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Matt

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Re: Freezing or Hanging up
« Reply #7 on: June 27, 2014, 01:30:36 pm »
So we should try to figure out what it's working on with auto-import that can't cancel.
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Matt Ashland, JRiver Media Center

JimH

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Re: Freezing or Hanging up
« Reply #8 on: June 27, 2014, 01:38:22 pm »
Antivirus?
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jimwallen

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Re: Freezing or Hanging up
« Reply #9 on: June 27, 2014, 05:19:35 pm »
Norton 360. I'll check the settings when I get home.
-jim
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glynor

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Re: Freezing or Hanging up
« Reply #10 on: June 27, 2014, 05:26:06 pm »
I'm pretty sure I've seen reports of occasional trouble with Norton 360.

Check my Taming Your Anti-Virus wiki articles.  There's no 360-specific instructions, but the same ideas apply.  It probably behaves similarly to SEP (which I do have instructions for), since they're the same company.
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