Topic: FYI to jriver, havent received any forum\thread emails since Wed. (Read 5016 times)

HTPC4ME · « **on:** August 15, 2014, 11:30:40 am »

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On a side note, I'm not receiving replies in my email about replies. ive checked all pc's, devices, and also logged in to msn/outlook account, nothing from jriver from these last posts since my last post yesterday at 4:50pm. (I've sent email to the address from my other accounts, and had friends send me test email, and all of those i received.)

Still not receiving any emails from JRiver from anywhere on the forum, and im subscribed to windows 19-20, mac 19-20, linux 20, Third Party Plugins, Remotes, Media Network, Androids and other portables, TV Cards & TV, PC's And Other Hardware...and many other threads within those forums such as this one. http://yabb.jriver.com/interact/index.php?topic=89724.msg626118#msg626118 .

On average i receive a minimum of 10-15 emails from JRiver a day...None since the 13th (this Wed.)
Thanks

HTPC4ME · « **Reply #1 on:** August 18, 2014, 05:34:06 pm »

Still nothing from JRiver in inbox.

JimH · « **Reply #2 on:** August 18, 2014, 06:21:45 pm »

Did you check your spam folder? Microsoft blocked our e-mail for a few days when we sent a newsletter.

HTPC4ME · « **Reply #3 on:** August 18, 2014, 07:17:20 pm »

just checked outlook.com/MSN/Live and nothing from jriver in any folders including junk/spam, also checked all devices... pc's, tablets, and cellphones, and nothing from jriver anywhere for my registered email.

*last email received (and sync'd with all locations/devices) is from 8/13

adamt · « **Reply #4 on:** August 19, 2014, 08:04:00 am »

Last week (probably around the 13th) I remember Bob saying he was having even more problems with those email providers. Not sure what the finally happened though.

MrGlasspoole · « **Reply #5 on:** August 19, 2014, 08:58:18 am »

So is there a problem with outlook.com?
I did not receive the activation mail when i registered.
I was looking all over the place for a contact address but found nothing.
To my luck there was this change mail address field and i did use a old gmail address.

Anyways - I did not change the address to outlook yet in my profile cause i think then
a new activation is required.

I remember that years ago that hotmail was picky when it comes to mail headers (RFC standards).
Some customers did not receive there order confirmation from my shop.
I had to change some stuff in Postfix.

HTPC4ME · « **Reply #6 on:** August 19, 2014, 11:20:33 am »

really don't know what it could be, all I know is I've been with JRiver since ver 9, and always used and received emails to my msn account registered here. (this is the first I've ever experienced not receiving emails from jriver.)

MrGlasspoole · « **Reply #7 on:** August 19, 2014, 11:49:31 am »

Ok, just found some 4 days old news that whole mail servers from 1&1, GMX and Web.de where
blacklisted by Spamhaus.

HTPC4ME · « **Reply #8 on:** August 20, 2014, 09:55:55 am »

JRiver are you looking into this? i honestly don't think it's on my end.

JimH · « **Reply #9 on:** August 20, 2014, 09:58:44 am »

We're not. It's almost certain that the problem is on the Microsoft side. You could test a gmail account or similar.

HTPC4ME · « **Reply #10 on:** August 20, 2014, 11:03:24 am »

I really do not want to have to use a different email address...
1. it's worked forever (in fact this is my first email i ever created. no problems whatsoever except from JRiver starting on the 13th.)
2. I only want to use 1 email for personal use and that's the one i've been using that's registered with my JRiver account.
3. i've had no spam, junk ever on this email address, i use a different email for risky corresponding and that email is for possible junk/spam only.

A few questions ive noticed Microsoft will ask.. can JRiver please reply to these questions before i contact them.

1. " In order for us to better understand the root cause of the issue, may I ask the email address that you're having problems with for investigation." which email addresses do you guys send from? forum and purchase email addresses? I'm assuming it's the 2 shown below... mediacenter at JRiver and mlist at listserver?

2. "Did any of your senders mentioned that they are receiving a bounce message when they send emails to your account?" is there a way for you guys to see if the forum emails/purchase emails are bouncing?

3. "Does it happen to a specific sender?" it's only JRiver

I found this as a possible fix, which I do not think applies to me as shown below quote

Quote

RuthLloyd-Evans replied on

Hi I managed to fix this issue I was not receiving emails from my local online supermarket and a groupon page neither addresses were in blocked email or junk anyway resolved at last!

Go to options. (on new format for hotmail outlook it's symbol on the top RHS of screen looks like a cog wheel.

Go to mail options

Preventing Junk email

Safe & Blocked Senders

Select Safe Senders

Add the domain e.g. @SuperValu.ie or @Groupon.com

This will then allow all emails from the domain e.g. *** Email address is removed for privacy *** or *** Email address is removed for privacy *** to all come into your inbox.

You could also add all your contacts to the Safe Sender and Domains.

Anyway once I did this problem solved

When i goto Safe mailing lists "Manage which mailing lists are sent to your account. Messages to safe mailing lists will not be sent to the junk email folder." But as stated above, none of JRiver emails are even showing up in junk folder either. they are just not coming through...When going to my blocked senders there is nothing with the name of JRiver. When i go to my safe mailing lists there are 2 JRiver addresses... mediacenter and mlist

anyone else here in forums have a @msn account experiencing the same problem?

JimH · « **Reply #11 on:** August 20, 2014, 12:21:57 pm »

Please don't post e-mail addresses. It attracts spammers. I edited 4 above.

Microsoft should have records of our conversations with them from about August 1.

Nitapie · « **Reply #12 on:** August 23, 2014, 01:58:34 pm »

This is xtacbyme (I'm on my GF's account) seems i've locked myself out of my account.

I went to settings email, changed email to gmail, then i received a new activation email, i clicked that, then waited for one of my JRiver subscriptions to send me a reply email, that came in, so i knew that gmail worked.

I then proceeded to change email back to my @msn.com account, and did not receive activation email. So now i'm locked out, could someone please reactivate the gmail addy i had used, until i hear back from Microsoft.

Thank You, sorry for inconvenience.

JimH · « **Reply #13 on:** August 23, 2014, 02:04:34 pm »

Send me the email address you want on your account. jimh at JRiver

You've proven that msn.com is the problem.

Nitapie · « **Reply #14 on:** August 23, 2014, 02:12:48 pm »

Sent.
Thanks Jim

JimH · « **Reply #15 on:** August 23, 2014, 02:23:16 pm »

It's changed.

HTPC4ME · « **Reply #16 on:** August 23, 2014, 02:33:21 pm »

In...thanks!

HTPC4ME · « **Reply #17 on:** August 23, 2014, 02:44:03 pm »

MSN must have some serious problems going on... forwarding jriver emails doesn't work either. it deletes them from gmail, but are not received at msn even though they are being sent from me/gmail.

JimH · « **Reply #18 on:** August 23, 2014, 03:18:48 pm »

Did you try adding jriver to your safe list?

http://onlinehelp.microsoft.com/en-us/msn/ff808663.aspx

HTPC4ME · « **Reply #19 on:** August 23, 2014, 03:22:08 pm »

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When i go to my safe mailing lists there are 2 JRiver addresses... mediacenter and mlist

Yup, was already there for both JRiver email accounts.

JimH · « **Reply #20 on:** August 23, 2014, 03:37:58 pm »

Can you add *@[domain].com?

HTPC4ME · « **Reply #21 on:** August 23, 2014, 03:49:22 pm »

well i went to gmail and disabled delete after forwarded, and now the emails are forwarding to msn account.

When i add the * it just removes it after saving and brings it back to domain without the *

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Author Topic: FYI to jriver, havent received any forum\thread emails since Wed. (Read 5016 times)