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Pono player not recognized

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boomklever:
I am the happy owner of a brandnew Pono player and noticed it uses the JRiver software for music handling. Though it's called Pono Musicworld 20 it actually is JRiver Mediacenter 20.

I connected the Pono player to the USB port of my Windows 7 machine and I remember it was not recognized at once. There has been a moment that the player was recognized and appeared in the "PonoPlayer, Drives & Devices" section, but I don't know how that happened.
Anyway, if I reconnect the Pono player again it will not be recognized by the JRiver software. I also tried to rescan (through the Options menu) but it still is not recognized. Of course I tried a cold boot from both devices, but still no contact...

Anyone with suggestions? There is no way now how I can transfer music :-(

JimH:
We'll try to help a little but your primary contact should be Pono.  They have a forum.

Does it appear in Windows?  If not, it won't show up in MC either.

Wait longer.  The first sync might take a while.

The Pono MW is not the same as MC.  There are a lot of similarities though.

boomklever:
Thanks for the quick reply! I have reported the issue to the Pono forum now.

Meanwhile I uninstalled 'everything', even did a System Restore, so that I could start all over without too much history. I started with connecting the Pono player. Yes, it does show up in Windows, there are also two drives reported (Removable disks), probably the system memory and the memory card of the Pono.

I then installed PonoMusic 20, but still no sign of the 'handheld' device there. So I have to wait for support from Pono directly.

JimH:
What is the version?  It's under Help.

boomklever:
20.0.33

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