More > Pono Music
Pono player not recognized
Harryoe:
--- Quote from: boomklever on November 08, 2014, 09:51:11 am ---Thanks fort the quick reply! I have reported the issue to the Pono forum now.
Meanwhile I uninstalled 'everything', even did a System Restore, so that I could start all over without too much history. I started with connecting the Pono player. Yes, it does show up in Windows, there are also two drives reported (Removable disks), probably the system memory and the memory card of the Pono.
I then installed PonoMusic 20, but still no sign of the 'handheld' device there. So I have to wait for support from Pono directly.
--- End quote ---
I received my Pono player today and have the same exact problem. Can you please post a link to your post in the Pono forum? I would like to follow your progress. I sent an email also to support at ponomusic and will let you know if/how they respond...
Thanks. Enjoy the music! - Harry
Harryoe:
Ok i called Pono tech support and while I had them on the phone I figured it out. I had to acknowledge on the touchscreen that I wanted to transfer music and then it would mount the drives.
JimH:
--- Quote from: Harryoe on November 11, 2014, 04:32:02 pm ---Ok i called Pono tech support and while I had them on the phone I figured it out. I had to acknowledge on the touchscreen that I wanted to transfer music and then it would mount the drives.
--- End quote ---
Thanks for posting the solution.
boomklever:
--- Quote from: Harryoe on November 11, 2014, 04:32:02 pm ---Ok i called Pono tech support and while I had them on the phone I figured it out. I had to acknowledge on the touchscreen that I wanted to transfer music and then it would mount the drives.
--- End quote ---
Thanks for the confirmation as well! And yes, that is the solution. Though I still have the problem that I only see my Pono's internal memory mapped as a drive. The SD memory card is not mapped and Windows wants to format it for me. Which I won't do of course... This means I can now transfer music, but still get no access to the albums on the memory card (can't make a backup of these files).
Harryoe, did you get access to the memory card?
sg60:
I'm having the same problem and acknowledging that I wanted to transfer music did not resolve the issue.
Harryoe, you said you did a system restore. Did you mean a system restore of the Pono? If yes, how do you do that?
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