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Pono player not recognized
WhiteFang:
I'm having a bear of a time as well, seems to be hit or miss. The only way I have found to do this reliably is to power down the pono, power it up, plug it in.
Sync keeps saying no player detected.
Sometimes one or the other or none of the SD cards mount in the Windows explorer. Hitting "yes" on question if want to upload music, then waiting (not hitting done) does not seem to work any differently from "yes"+"done".
Worse, I can't get to Pono support forum from their webprofile/customer portal web-page..
A link to the pono forum thread covering this sync/connect topic would be appreciated!
bseward:
I am having the same issues, I spoke with Pono support this morning and was able to get it to work, but the issue seems to be getting windows to recognize the device on a consistent basis. Perhaps it is a driver issue for Windows 7... I was able to see both the main memory and my card as separate drives. But now I cannot seem to get it to see it at all, i.e. PonoMusic or Windows....
A link with written instructions would be helpful.
Bob Seward
bseward:
Here are some instructions for the steps that worked for me to get Windows to recognize my Pono Player.
1.) Open Ponomusic
2.) Connect Pono player to USB port
3.) Turn on the player
4.) You should be prompted with music transfer mode - Load Music?
5.) Tap Yes, so that Windows and Ponomusic can see the player and assign the drive letters to the main memory and SD card if one is installed
6.) If Autoplay prompts pop up from Windows click on the Red X in the upper right hand corner of the pop up to exit and move on.
7.) Then at the top of the Ponomusic player screen , choose Tools, then Options from the dropped down menu, then click on Redetect all devices, then click Yes and wait a bit for Ponomusic to see the player and it's drive letters assigned to it by Windows
If all goes well you should see your Ponoplayer appear on the left hand side under Ponoplayer with drive letters assigned to it.
Good luck,
Bseward
JimH:
Bseward,
Thanks for posting that. I may quote you in a new thread.
Welcome to you and other Pono users.
Jim
JohnT:
--- Quote from: bseward on November 18, 2014, 04:14:12 pm ---Here are some instructions for the steps that worked for me to get Windows to recognize my Pono Player.
...
7.) Then at the top of the Ponomusic player screen , choose Tools, then Options from the dropped down menu, then click on Redetect all devices, then click Yes and wait a bit for Ponomusic to see the player and it's drive letters assigned to it by Windows
...
--- End quote ---
In place of step #7, you can also just click "Sync Handheld" in the lower left Action Window after the drives are recognized in Windows.
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