Hello all,
I have a frustrating problem purchasing the combo special currently offered.
I got the #19 version back in August 2014, and was unsure as to what computer to I would use the (eventually) purchased item on, either mac or windows. I restored the license once but have let it lapse until now. So recently I get the email fromJRiver offering the combo linux, mac, and the windows version. Let's do it... However, I kept getting hung up at the restore license pop up. It asks for a key which I of course I cannot find/have on some other computer/am too old and confused to figure out/do not have. So I ask for the key to be emailed to the only email account I have. Then I get a "No record of email account from JRiver" email. Wahhh.
Then I uninstall all remnants of Version 19, and try from scratch with a fresh install of Version 20... and get the same pop up. Grrr! I can't even open Version 20! It feels like I'm going in circles here and then I remember why I just didn't buy both versions previously: a complete lack of phone support.
Anyhow, can any of you helpful masters of the computer universe suggest a remedy before I strangle the wife's cat? Both the cat and I would be exceedingly grateful.
Cheers