Topic: Problem upgrading to MC 20 (Read 1184 times)

jameskwilson · « **on:** November 23, 2014, 09:03:39 am »

I'm not sure what else to do. I am currently running MC 17. I purchased the upgrade to MC 20 and got the new registration code by e-mail. Media Center was not activated automatically I double click the attached install key I just get lines of code. Whenever I double click on the registration code link I get the message "error restoring the license." Any help would be appreciated. I'm prettyy amateur at doing this stuff

kwingylee · « **Reply #1 on:** November 23, 2014, 09:30:28 am »

I did the same today: Upgrade to 20 from 17. It failed to installed automatically with the same error code. I am running INTERNET explorer as recommended.
I try restore a couple of times and got the same problem. I am down to 8 restores now. I hope J RIVER fixes this soon and give me back the two restores that I have just wasted!

This is not what I expect after using J RIVER since Media 16

~OHM~ · « **Reply #2 on:** November 23, 2014, 10:02:15 am »

You guys know that you need to download and install MC20 first right...

glynor · « **Reply #3 on:** November 23, 2014, 01:20:32 pm »

Yes. You must download and install MC20 to be able to install your license.

Also, read this:
http://wiki.jriver.com/index.php/Restoring_a_License

Don't worry about using up your restores. JRiver staff can reset these for you if needed.

kwingylee · « **Reply #4 on:** November 24, 2014, 07:54:08 pm »

Thanks Guys

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Author Topic: Problem upgrading to MC 20 (Read 1184 times)

jameskwilson

Problem upgrading to MC 20

kwingylee

Re: Problem upgrading to MC 20

~OHM~

Re: Problem upgrading to MC 20

glynor

Re: Problem upgrading to MC 20

kwingylee

Re: Problem upgrading to MC 20