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Author Topic: My JRiver MC periodically won't update  (Read 1683 times)

Lunna

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My JRiver MC periodically won't update
« on: May 16, 2015, 03:09:44 pm »
So I have to uninstall and reinstall the program. I have both JRiver20 for Windows as well as JRiver for both Windows and Mac (Master License"). I have not used the JRiver MC20 for both yet as I still haven't gotten a Mac). I do not want my reinstalls to be charged against me since I have no choice/option but to reinstall, else MC30 doesn't work at all.  I also don't want to use my new "for both Windows and Mac" yet.  

This time, I reinstalled and it looks like I have the MC20 trial program.   This is annoying, especially since I've now paid for two MC programs. Also, the link I saved with my activation code doesn't seem to work either.

Finally, on a completely different note, I've just set my sound default to 24/96 exclusive;  will this be a problem when I play lower bit/sample rate music?
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JimH

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Re: My JRiver MC periodically won't update
« Reply #1 on: May 16, 2015, 03:36:58 pm »
Just use a restore.  Here's how it works:
http://wiki.jriver.com/index.php/Restoring_a_License
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Lunna

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Re: My JRiver MC periodically won't update
« Reply #2 on: May 16, 2015, 03:59:13 pm »
does that override the 'trial' MC20?  (I just entered my license number and it says my MC20 was restored) - or do I now have two competing programs (trial and the regular one).  Why does this happen at all (failure to properly update and need to uninstall then reinstall?)
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Lunna

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Re: My JRiver MC periodically won't update
« Reply #3 on: May 16, 2015, 04:00:52 pm »
also, why would i now have only 7 out of 10 restores left if the problem is not really on my end?
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JimH

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Re: My JRiver MC periodically won't update
« Reply #4 on: May 16, 2015, 04:05:05 pm »
It's hard to tell what you're doing or what you want, but the instructions I posted should work.

Your license must match the version installed.
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Lunna

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Re: My JRiver MC periodically won't update
« Reply #5 on: May 16, 2015, 04:19:10 pm »
i just don't want each time i have to restore because it won't update to be charged against my 10 updates;  i'm wondering why (again) mc20 seems not to update correctly just so, and why i have to uninstall/reinstall or restore just to get the updates.  i don't think the issue is on my end. in any case, i believe you all told me a few months ago that i wouldn't be docked any restores when i had trouble with the updates that time.

on the other note, so if i set sound on 'exclusive' what bit/sample rate do you recommend?  i play a mix of hi-res 24/96 and ordinary rbcd 16.1/44.  i set it at 24/96, but didn't fully understand the instructions as to whether doing so will allow me to play both (i'm using 'realtek speakers' on this computer)...

thanks.
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Awesome Donkey

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Re: My JRiver MC periodically won't update
« Reply #6 on: May 16, 2015, 04:25:17 pm »
If you run out of restores, the developers can and will reset the count for you, so nothing to worry about there.
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JimH

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Re: My JRiver MC periodically won't update
« Reply #7 on: May 16, 2015, 06:35:54 pm »
Quote from: Awesome Donkey on May 16, 2015, 04:25:17 pm
If you run out of restores, the developers can and will reset the count for you, so nothing to worry about there.
Let's not write a blank check here.  The reason it's limited is to prevent abuse.  Normally we do reset the restore count when it's run out..
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