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Author Topic: Multiple Crashes in the last few days.  (Read 1446 times)

rammingspeed

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Multiple Crashes in the last few days.
« on: July 18, 2015, 11:05:17 pm »

MC has crashed several times over the last few days.  I use MC in a server / client configuration and it is the server that has been crashing.  No real pattern yet, but I have uninstalled and re-installed version .124 and the crashes persist.  I stopped all other running apps on the server to try and eliminate other issues.  I mainly use MC for TV recording.

The log file was too large to attach.  I will see if I can collect a smaller one and include it.  Any help you can give will be much appreciated.
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rammingspeed

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Re: Multiple Crashes in the last few days.
« Reply #1 on: July 26, 2015, 12:43:03 am »

Cannot post error log, it is larger than the forum limits.  Please advise where I can send it. 

Windows error log shows this every time the app crashes.

Quote
Description:
Faulting application name: Media Center 20.exe, version: 20.0.131.0, time stamp: 0x55a804ff
Faulting module name: JRTelevision.dll, version: 0.0.0.0, time stamp: 0x55a804f7
Exception code: 0xc0000005
Fault offset: 0x0014c4b0
Faulting process id: 0x132c
Faulting application start time: 0x01d0c6d3b43ccccc
Faulting application path: C:\Program Files (x86)\J River\Media Center 20\Media Center 20.exe
Faulting module path: C:\Program Files (x86)\J River\Media Center 20\JRTelevision.dll
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glynor

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Re: Multiple Crashes in the last few days.
« Reply #2 on: July 26, 2015, 08:35:05 pm »

Refer to the Wiki's Logging article for more suggestions on how to submit a log:
http://wiki.jriver.com/index.php/Logging

When it is too big after a crash, that is usually a "good" sign, as it probably includes the crash dump that makes it easier for JRiver staff to figure out the cause.

However, you should also refer to our general Troubleshooting Guide, as the most common causes of crashes and performance problems are covered there:
http://wiki.jriver.com/index.php/Troubleshooting_Guide
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