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Author Topic: MC20 reverts to blank on startup and won't restore  (Read 1662 times)

brucemck2

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MC20 reverts to blank on startup and won't restore
« on: September 05, 2015, 04:06:35 pm »
Whenever I close MC20 and start it back up it reverts to an empty library. If I import files, then backup that library, and use that I also get an empty library.

On an attempt to restore from what I saved, Content Advisor pops up twice asking for a password. Whether I give it one or not, I still do not get a proper restore.

Next step?
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JimH

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Re: MC20 reverts to blank on startup and won't restore
« Reply #1 on: September 05, 2015, 10:47:12 pm »
Maybe you're running the install file instead of the program.

Content Advisor isn't part of MC and could be causing a problem.
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brucemck2

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Re: MC20 reverts to blank on startup and won't restore
« Reply #2 on: September 06, 2015, 10:11:09 am »
Updating to MC21 solved the issue. It was unrelated to Content Advisor, as that remains an annoyance at startup of MC20 or MC21.
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JimH

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Re: MC20 reverts to blank on startup and won't restore
« Reply #3 on: September 06, 2015, 10:20:35 am »
That's likely to be a Content Advisor problem.  Did you contact the publisher?
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glynor

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Re: MC20 reverts to blank on startup and won't restore
« Reply #4 on: September 06, 2015, 10:59:39 am »
Content Advisor is part of IE.  The password is something you set that will prompt you whenever you open something downloaded from the Internet.

It's Microsoft's "keep the kids safe" tool.
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