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[pschelbert]

Hi

some time ago I purchase a masterlicens upgrade for MC21. Now I wanted it to install on Mac and on PC as MC21 versions of both are ready.

I do, like always, first the installation of the .exe on PC and .dmg on Mac.

Then I close MC21 and doubleclick on the *.mjr file. It runs, opens MC21 an it looks as the license would be installed (I can verify in the menue "Help/Registration Info".
I cannot open the *.mjr file in the /help/Install icense menue

If I close MC21 and reopen it, the license is not anymore there, it falls back to trial.


Mac
On Mac: the *.mjr did never work, copying the activation code worked, however it alsways generates a *.mjr file of no use!

How is the right way to do registration?

Peter

[JimH]

You may have a problem with MC20 installing the MC21 license, and not MC21.  Run MC21 and install the license there if you can.

Please include the full version you're using.

[pschelbert]

Hi

its MC21 "Media Center 21.0.4" if I check under "Help, About Media Center"
Operating System is Win 8.1 on that machine.

Strange, if I run the mjr-file, it says the license is in.

If I restart, Win8.1 comes up with a pop up saying "do you want the program making changes to your computer",MC21 starts but then no license is in.
Somehow the license gets not stored.

On another machine I have Win7, not yet tried to install.
As it JRiver sends all the time again a mjr-file (its the third one today) I am fearing to have used all the key, yet no working installation...

Peter

[pschelbert]

Hi

one thing more:

before installing MC21, I just installed today on the same machine MC 20.0.132 (the newest version of MC20).
That version runs, and the license is in.

Peter

[glynor]

Launch MC21 and approve the UAC prompt.  Leave it running (just mimimize it or something).

Now, go to Windows Explorer and find your MJR file.  Double-click it.  If Windows asks you what application to open it with, choose Package Installer.  It needs to load with the Package Installer for MC21. It is running with the Package Installer for MC20 instead (which is why that one is licensed fine).

That should work. If it doesn't, then right-click on the MJR instead and choose Open With.  Browse and locate the Package Installer for MC21, which is located here on Windows (and inside the Media Center 21.app bundle on Mac): C:\Program Files (x86)\J River\Media Center 21\Package Installer.exe

[pschelbert]

Hi

Your suggestion did not help unfortunately.
I could install the license, but not with the *.mjr file.
It always generates a new key, which is sent again to me every time. So I generated today 4 keys of which none is working...

Strange
Looks as if the *.mjr file is of no use at all..

[JimH]

Make sure you have the latest build from the forum.

When you post, please specify the version and the OS.

An mjr file will only work for 14 days.  After that, you must use a restore.  Please read this:

http://wiki.jriver.com/index.php/Restoring_a_License

[pschelbert]

Hi

PC version: (I7Pentium860)
MediaCenter210004.exe V21.0.4

Opsys Windows PC: JRiver V21.0.4
-Win7 Pro, Servicepack1 (newest Bugfixes as of 05.Sept2015)

MacPro15
OSX10.9.5 (newest Bufixes as of 05Sept2015): JRiver V21.0.7
Win8.1 Pro (newest Bugfixes as of 05Sept2015) on MacPro15 on Parallels 9, Build 9.0.24251 (latest updates as of 05Sept2015): JRiver V21.0.4

I installed on the same MacPro15 the Mac version and the PC version (on Parallels, Win8.1Pro)

[pschelbert]

Hi

yes I know the 14day. However I did it after 10-30min each. So timeout is not the issue.
I could install the licenses with the registration key, but never with the *.mjr file.
So its eating up the restores I have in 12 month. So far its working, may be I have an issue later on, with the number of restores.

I am actualy rather confused of this *.mjr key.
May be other people expereince the same. May be good to fix it. It may have to do with Microsoft UAC, asking the user if a program may run or otherwise its blocked.

This is the email which is sent each time, see below.

Peter



***********PLEASE DO NOT REPLY to this e-mail. (See below for more information.)

You have recently restored a licence for Media Center 21 Master. There are 10 restores available in each 12 month period. There are 5 restores remaining at this time.

The restore activates Media Center and installs the license automatically.

The Install Key is attached to this email. It is valid for 14 days. To install on another PC, transfer the Install Key to the PC, make sure the correct version of Media Center is installed, then execute the Install Key by double clicking on it.

After 14 days, if you need an Install Key, you can use your Registration Code to do so
by visiting this page:
https://rover.jriver.com/cgi-bin/restore.cgi

For more information on licensing, please visit:
http://www.jriver.com/purchase.html

Support is available online at Interact:
http://yabb.jriver.com/interact

Best Wishes,

The Media Center Team
******************************

[Fred1]

I have the same problem every time i try to install MC (Mac and Win).
The Problem exists not only for MC21.

[pschelbert]

Hi Fred

as "Tester" also experienced (in the Mac JRiver21 section), he proposed to copy the "activation code" instead of using the *.mjr file.
This worked also for me, it just eats up "restores"

It worked on Mac and on Windows

here the link to "Tester"'s remark:
http://yabb.jriver.com/interact/index.php?topic=99780.msg692430#msg692430

Peter

[Awesome Donkey]

Don't worry about using up restores, the developers can reset your count.