INTERACT FORUM

Windows => Television => Topic started by: TomB on June 06, 2017, 04:52:37 pm

Title: MC 22.0.108 Unresponsive After Stopping Live TV [Solved]
Post by: TomB on June 06, 2017, 04:52:37 pm
I am having a problem where MC (22.0.108) becomes unresponsive after stopping Live TV. I have to abort MC to get the program to end.

I am using a legacy HDHomeRun HDHR3-US (Firmware 20161117). MC is configured as Client/Server. Server is running on Windows Home Server 2011 SP1. Client is running on Windows 10 Pro (Build 15063). Problem is not specific to a single client. Seems to happen to all of my Windows 10 Clients.

Live TV viewing seems to work just fine. I am able to change channels etc. without a problem. Just can't stop Live TV without crashing MC.

Anyone have any thoughts or suggestions on how to best troubleshoot this problem?

Thanks!
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tzr916 on June 06, 2017, 10:17:13 pm
Do you have the tuners enabled in MC on the Server, and disabled on the Clients? This way all recording/time-shifting is done on the server and live tv is sent through the Server to the Clients.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: TomB on June 07, 2017, 09:19:19 am
I had not disabled the tuners on the client. Disabling the tuners on the client seems to have solved the problem.

Interesting... I do not recall this being a problem in the past but am not exactly sure when this started to occur since I do not routinely use MC to watch Live TV.

I have always been unclear on the 'proper' setup for Television in a client/server configuration. I have always assumed that in order for the client to work, the tuner had to be enabled on the client as well. I guess I assumed incorrectly.

Thanks!
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tzr916 on June 07, 2017, 09:20:47 am
Excellent!
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: TomB on June 07, 2017, 09:36:14 am
Looks like I may have spoke too soon.   :(

Disabling the tuners on the client seems to have shifted the problem to the server. Now when I stop Live TV on the client, the server becomes unresponsive.

So it looks like I am back to square one. Any other suggestions?
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: TomB on June 07, 2017, 04:42:48 pm
I have attached a log from the server. Hopefully it contains some useful information.

Thanks!
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: RoderickGI on June 07, 2017, 06:37:33 pm
Have you rebooted everything since disabling the tuners on all Clients?

Reboot PCs, routers, other network devices, just to be sure, and try again.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: TomB on June 07, 2017, 07:47:19 pm
Rebooted router, switches, tuners, and PCs. Unfortunately the problem persists.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tls62dk on June 08, 2017, 10:36:10 am
I am having the same problem with a HDHomeRun Expand EU on three different computers. No server set-up here. When I stop a live feed MC hangs and has to be terminated manually.

Everything has been rebooted, but the problem is still there.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tls62dk on June 09, 2017, 05:06:52 am
I can add that I am running Windows 10 fully updated on all three PC's, HDHomerun firmware 20170512beta1 and MC 22.0.110.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: Yaobing on June 09, 2017, 08:14:58 am
Please provide a log.  Usually this is caused by a problem in some DirectShow filters, in particular the filters related to the tuner device.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: TomB on June 09, 2017, 08:21:33 am
I provided a log about 5 posts ago. Do you require another one?
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: Yaobing on June 09, 2017, 08:36:34 am
I provided a log about 5 posts ago. Do you require another one?

Oh, sorry, no.  I downloaded it and forgot to read it.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tls62dk on June 09, 2017, 09:54:10 am
Log attached from one of my computers with this problem. This happens nomatter if I use RO Standard or RO HQ. This log is with RO Standard.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tls62dk on June 16, 2017, 08:01:32 am
Bump
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: Yaobing on June 16, 2017, 08:49:37 am
Sorry, getting bogged down by other issues.  Will look into it as soon as I can.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: Yaobing on June 20, 2017, 11:02:14 am
Can you provide a log with logging verbosity set to 1 or 2?

I see where it hangs in both of your logs, but am still  not sure what caused them.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tls62dk on June 20, 2017, 01:44:47 pm
I am not at home for the next couple of days. Can I see in the Wiki how to do that?
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: Yaobing on June 20, 2017, 02:17:34 pm
I am not at home for the next couple of days. Can I see in the Wiki how to do that?

TV Options > Advanced > Logging Verbosity
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tls62dk on June 22, 2017, 02:42:55 pm
Logs for for Verbose 1 and 2 attached.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: Yaobing on June 22, 2017, 06:14:54 pm
Thanks for the verbose logs.  Unfortunately they only provided a little bit of extra info.

Please download this DLL. (https://www.dropbox.com/s/lw4a18ecd563ulc/JRTelevision%202.zip?dl=0)  Unzip and copy JRTelevision.dll into MC22 installation.  Set Logging verbosity to 2 and run another log please.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tls62dk on June 23, 2017, 04:10:37 am
Hi Yaobing

Log with DLL in MC installation folder and Verbose set to 2 attached.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: tls62dk on June 23, 2017, 07:43:15 am
Hi again

The latest software from SiliconDust seems to have solved my problems on all three computers. The software installed that contained a firmware upgrade is hdhomerun_windows_20170612beta3.

Yaobing, let me know if you need more info from me.
Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: Yaobing on June 23, 2017, 09:22:21 am
Good to know.

Your last log shows that hanging occurred when we try to release the tuner device.

I am glad you found the solution and thanks for sharing it.

I will consider this matter closed.

Title: Re: MC 22.0.108 Unresponsive After Stopping Live TV
Post by: TomB on June 28, 2017, 10:39:44 am
I have been off the grid for a couple of weeks. It appears that the HDHomeRun 20170612beta3 update fixed the problem for me as well.

Thanks!