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Devices => JRiver Id -- Hardware by JRiver => Topic started by: HS12 on May 26, 2018, 03:27:06 am

Title: JRiver Id lost license after reboot
Post by: HS12 on May 26, 2018, 03:27:06 am

I rebooted my JRiver Id this morning and was unable to get the JRiver Remote or JRiver Panel to communicate with it.

After a couple of reboots in headless with the same result I rebooted in GUI to find the Media Centre logo with a message to enter the licence in the Id Menu so I entered my MC24 Master Licence Key to get a message saying it was not valid and for a different product.

I tried a couple more limes to ensure I hadn't miss typed and just ended up getting more licences for my MacBook Pro.

How do I fix this issue as the Master Licence does not seem to work with the Id?


Regards


Richard

Id 24.0.5 MC: 24.0.28 Engen 1.0.69

Title: Re: JRiver Id lost license after reboot
Post by: astromo on May 26, 2018, 05:35:57 am

The Id works to its own licence.

If you've got a Master licence, then it will work for all OS variants but not the Id.

The Id is its own separate deal.

Use your Id licence and you should be fine.

Title: Re: JRiver Id lost license after reboot
Post by: HS12 on May 26, 2018, 05:58:24 am

Tried the original licence from email from 15th January and I get an error message error= we could not find that license

So still stuck with the problem

Regards

Richard

Update Misread 1 for I so now fixed -

Thanks for help

Title: Re: JRiver Id lost license after reboot
Post by: astromo on May 26, 2018, 07:46:12 pm

It would really help all concerned if JRiver's Id licence function avoided generating ambiguous characters.

I use Lastpass for generating passwords and its generator has this function as a check box, so an "I" and a "1" and a zero and the letter "O" don't get generated at all. I'd think it should be possible for a similar deal to be configured. Otherwise, you just have to be careful.

Title: Re: JRiver Id lost license after reboot
Post by: JimH on May 26, 2018, 08:06:19 pm

Quote from: astromo on May 26, 2018, 07:46:12 pm

It would really help all concerned if JRiver's Id licence function avoided generating ambiguous characters.

I use Lastpass for generating passwords and its generator has this function as a check box, so an "I" and a "1" and a zero and the letter "O" don't get generated at all. I'd think it should be possible for a similar deal to be configured. Otherwise, you just have to be careful.

That ship has sailed.  In retrospect, I agree with you.

Our license system has been nearly perfect for close to 20 years.  I am more than a little reluctant to touch it.

On anything but Linux, copy and paste is the answer.

Title: Re: JRiver Id lost license after reboot
Post by: astromo on May 27, 2018, 07:52:56 am

Quote from: JimH on May 26, 2018, 08:06:19 pm

That ship has sailed.  In retrospect, I agree with you.

Our license system has been nearly perfect for close to 20 years.  I am more than a little reluctant to touch it.

On anything but Linux, copy and paste is the answer.

Thanks for sharing that. Understandable you not wanting to change when considering a long standing arrangement.