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More => Old Versions => JRiver Media Center 29 for Windows => Topic started by: kwake on August 28, 2022, 05:15:09 pm
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Hi all, I've had to clear my library and re-import all my audio, photo and video files and getting 3 JRWorker threads crashing after a couple minutes each time I try.
Does anyone know what could be causing this and/or have any tips on how I can resolve it? Is there a way to limit the number of JRWorker threads to 1 to attempt to maintain stability even if it would take longer to complete the import?
Any ideas would be greatly appreciated, thanks in advance.
Kwake
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Configure Windows Defender. Instructions on this board.
Don't run any other antivirus.
What version of MC?
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Hi Jim, I'm only running Windows 11 Defender (no 3rd party AV) and my version is MC29 for Windows.
I'm able to import all my audio files (~7000) and video files in a particular videos folder, but it seems to crash only when trying to import my very large 'Pictures' folder (~80 000 pictures and videos). It kicks off and after a couple hundred imported, it all of a sudden crashes on the JRWorker thread(s). Sometimes it crashes so hard that my keyboard and mouse stop responding and I have to reboot the PC, while other times it allows me to click OK on the JRWorker thread error(s) and re-launch MC where the same thing happens again.
I've temporarily had to remove my pictures folder from auto-import because auto-import was kicking off by itself shortly after launching MC and quickly crashing.
It could be only happening on this one PC which is an Intel i7 with a bit of a non-standard memory config of 24 gb. The pictures folder is stored on an SSD drive (non-M2 nVme).
Kwake
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You could turn on logging and send a crash report to: logs at jriver. Maybe it will show us something. Thanks.
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Did you configure Windows Defender?
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In the Windows Defender, I have added exclusions for the MC29 and JRWorker executables as well as the entire JRiver folder but I have the same problem.
I'll try and figure out how to collect and send the logs as Matt suggested.
Regards,
Kwake
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Crash Log attached. Thanks Matt.
Regards,
Kwake
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Crash Log attached. Thanks Matt.
Regards,
Kwake
It unfortunately doesn't have a crash dump. That's what we need to really investigate. Try clicking "Report problem" after a crash.