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Author Topic: MC 29 - JRWorker crash when running auto import  (Read 749 times)

kwake

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MC 29 - JRWorker crash when running auto import
« on: August 28, 2022, 05:15:09 pm »

Hi all, I've had to clear my library and re-import all my audio, photo and video files and getting 3 JRWorker threads crashing after a couple minutes each time I try.

Does anyone know what could be causing this and/or have any tips on how I can resolve it? Is there a way to limit the number of JRWorker threads to 1 to attempt to maintain stability even if it would take longer to complete the import?

Any ideas would be greatly appreciated, thanks in advance.

Kwake
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JimH

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Re: MC 29 - JRWorker crash when running auto import
« Reply #1 on: August 28, 2022, 05:27:06 pm »

Configure Windows Defender.  Instructions on this board.

Don't run any other antivirus.

What version of MC?
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kwake

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Re: MC 29 - JRWorker crash when running auto import
« Reply #2 on: August 29, 2022, 09:18:07 am »

Hi Jim, I'm only running Windows 11 Defender (no 3rd party AV) and my version is MC29 for Windows.

I'm able to import all my audio files (~7000) and video files in a particular videos folder, but it seems to crash only when trying to import my very large 'Pictures' folder (~80 000 pictures and videos). It kicks off and after a couple hundred imported, it all of a sudden crashes on the JRWorker thread(s). Sometimes it crashes so hard that my keyboard and mouse stop responding and I have to reboot the PC, while other times it allows me to click OK on the JRWorker thread error(s) and re-launch MC where the same thing happens again.

I've temporarily had to remove my pictures folder from auto-import because auto-import was kicking off by itself shortly after launching MC and quickly crashing.

It could be only happening on this one PC which is an Intel i7 with a bit of a non-standard memory config of 24 gb. The pictures folder is stored on an SSD drive (non-M2 nVme).

Kwake
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Matt

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Re: MC 29 - JRWorker crash when running auto import
« Reply #3 on: August 29, 2022, 09:42:41 am »

You could turn on logging and send a crash report to: logs at jriver.  Maybe it will show us something.  Thanks.
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Matt Ashland, JRiver Media Center

JimH

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Re: MC 29 - JRWorker crash when running auto import
« Reply #4 on: August 29, 2022, 02:35:29 pm »

Did you configure Windows Defender?
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kwake

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Re: MC 29 - JRWorker crash when running auto import
« Reply #5 on: August 30, 2022, 11:03:36 am »

In the Windows Defender, I have added exclusions for the MC29 and JRWorker executables as well as the entire JRiver folder but I have the same problem.

I'll try and figure out how to collect and send the logs as Matt suggested.

Regards,
Kwake
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kwake

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Re: MC 29 - JRWorker crash when running auto import
« Reply #6 on: August 30, 2022, 11:10:09 am »

Crash Log attached. Thanks Matt.

Regards,
Kwake
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Matt

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Re: MC 29 - JRWorker crash when running auto import
« Reply #7 on: August 30, 2022, 11:15:22 am »

Crash Log attached. Thanks Matt.

Regards,
Kwake

It unfortunately doesn't have a crash dump.  That's what we need to really investigate.  Try clicking "Report problem" after a crash.
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Matt Ashland, JRiver Media Center
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