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More => Old Versions => Media Center 12 (Development Ended) => Topic started by: koolmees on March 03, 2007, 01:04:05 pm

Title: Problem with importing
Post by: koolmees on March 03, 2007, 01:04:05 pm
I have some problems with importing MP3-files. I have imported 8500 files and that works well. I have put 100 files in a directory on my HD and the autoimport function does not work. After that I will import manually and MC found no file (?). Maybe I am doing something wrong, but I hope you can help me.
Title: Re: Problem with importing
Post by: KingSparta on March 03, 2007, 02:42:43 pm
when you put some files in there it may take some time for MC to see the files.

I don't think it sences the were added as it happen.
Title: Re: Problem with importing
Post by: koolmees on March 03, 2007, 03:27:23 pm
After a few hours nothing is happened. Importing manually gives the same result then a few hours ago.  ?
Title: Re: Problem with importing
Post by: JimH on March 03, 2007, 05:02:55 pm
Double check that you've set the file types to be imported correctly.  Also that you didn't check "Exclude this folder".
Title: Re: Problem with importing
Post by: koolmees on March 03, 2007, 05:14:45 pm
I have double-double-checked, but no difference. When I copy a new file to a new directory, than import is sucesfull for that file.
Title: Re: Problem with importing
Post by: JimH on March 03, 2007, 05:21:02 pm
Please copy your system info from MC Help and paste it here.
Title: Re: Problem with importing
Post by: koolmees on March 03, 2007, 05:33:33 pm
Nice support!  :)

Media Center Registered 12.0.179 -- C:\Program Files\J River\Media Center 12\

 Workstation 6.0  (Build 6000)
Intel Pentium 4 2999 MHz MMX / Memory: Total - 1048 MB, Free - 524 MB

Internet Explorer: 7.0.6000.16386 / ComCtl32.dll: 5.82.6000 / Shlwapi.dll: 6.0.6000 / Shell32.dll: 6.0.6000 / wnaspi32.dll: N/A
Ripping /   Drive H:   Mode:Normal  Type:Auto  Speed:Max
  Drive I:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive H: _NEC     DVD_RW ND-3520A    Addr: 0:0:0  Speed:5  MaxSpeed:5  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:
Title: Re: Problem with importing
Post by: JimH on March 03, 2007, 05:37:03 pm
In MC, try a search for one of the files that isn't imported.   Once in a while, they get filed under the wrong media type.

Also get the build that is just out tonight (185).  At the top of this board.

Were the files previously deleted?  Or are they very small?
Title: Re: Problem with importing
Post by: koolmees on March 03, 2007, 05:50:20 pm
Of course I will install the new version.

The files were not previously deleted but are small (jingles of radio stations, so between 3 and 30 seconds). I mean the new files, the rest of the library are normal files.

It is not the wrong media type, all MP3.
Title: Re: Problem with importing
Post by: JimH on March 03, 2007, 06:00:12 pm
One of the options for import is to ignore small files.  Please double check the settings you have for the directory you're importing.
Title: Re: Problem with importing
Post by: koolmees on March 03, 2007, 06:05:58 pm
?  I don't see that setting?
Title: Re: Problem with importing
Post by: JimH on March 03, 2007, 06:16:02 pm
In the options, choose the folder you want, and edit it.  Open the "Advanced" option.  You'll see filetypes being imported and two checkboxes at the bottom.  It's one of those two.

Edit -- sorry it isn't there.  I'm not sure if we've removed it. 
Title: Re: Problem with importing
Post by: KingSparta on March 03, 2007, 06:34:08 pm
Quote
Edit -- sorry it isn't there.  I'm not sure if we've removed it.

LOL - The sign of getting old.

I have no idea also...

Listening to: 'I'm Your Captain' by 'Grand Funk Railroad' on Media Center 12
Title: Re: Problem with importing
Post by: JimH on March 03, 2007, 07:06:29 pm
LOL - The sign of getting old.
You ain't lyin.  I'm hoping somebody who knows how to use the program can help.

Listening to: 'Danca de Solidao' from 'Brasileiro' by 'Beth Carvalho' on Media Center 12

Long_Island__Bahamas -- created at http://tinyurl.com/22ftcc -- Visible
Title: Re: Problem with importing
Post by: Griff on March 03, 2007, 07:06:53 pm
Quote
LOL - The sign of getting old

100 Years/ Five For Fighting

 ;)

Youll be there in a moment.

But to the person above, try turning off the auto import. (tools/auto import opt., remove watch folders)

then try a manual import (tools/import folder)

and see if it adds them.
Title: Re: Problem with importing
Post by: JimH on March 03, 2007, 07:08:11 pm
He sent me a PM.  He's gone for a snooze.  Holland?

Ice_on_Lake_Minnetonka -- http://tinyurl.com/2cnp82
Title: Re: Problem with importing
Post by: KingSparta on March 03, 2007, 07:13:11 pm
Quote
Long_Island__Bahamas -- created at http://tinyurl.com/22ftcc -- Visible

Nice pictures

I love water, Land, Sunset Pictures
Title: Re: Problem with importing
Post by: Griff on March 03, 2007, 07:25:02 pm
Interesting

Tinyurl would not load under Ubuntu/ firefox 2

but would under IE

Oh well
Title: Re: Problem with importing
Post by: JimH on March 03, 2007, 07:51:01 pm
Tinyurl would not load under Ubuntu/ firefox 2
This link works for me in Firefox 2.0.0.1:
http://tinyurl.com/2cnp82
Title: Re: Problem with importing
Post by: Griff on March 03, 2007, 08:02:47 pm
Yep

Working now.

You and King must have had the lines tied up

 ;D

Thanks
Title: Re: Problem with importing
Post by: KingSparta on March 03, 2007, 08:19:02 pm
You and King must have had the lines tied up

I Am Innocent, I Have Been Watching The Discovery Channel About The Egypt, And The Roman Empire

At Least The First Hour (Sue Got Bored) I Will Need To Watch Hr2 Tomorrow.
Title: Re: Problem with importing
Post by: koolmees on March 04, 2007, 04:41:13 am
He sent me a PM.  He's gone for a snooze.  Holland?


Sometimes we are snoozing in Holland. ;D
And during my snooze my topic has become a chatbox.  :)

Okay, manual import gave no result so I've made my library empty and import the files again. That has succeeded. After that I put a file in one of the folders and I've waited for a few minutes. But no autoimport of that file. When I do Start Autoimport I get the message "Library has now" and than the number of files + 1. But number of imported files 0.

I think that Autoimport means full watching of my folders and not Start Autoimport manually?
Title: Re: Problem with importing
Post by: JimH on March 04, 2007, 07:34:36 am
Sorry about turning your thread into a sideshow.  We get a little nuts in the middle of a Dutch winter night sometimes.  Bad habit.

Do your settings look like this?

http://www.jriver.com/~jriver/misc/auto_settings.jpg
Title: Re: Problem with importing
Post by: koolmees on March 04, 2007, 07:41:51 am
Good morning. This are my settings.
Title: Re: Problem with importing
Post by: JimH on March 04, 2007, 09:04:42 am
Try unchecking "Ignore files previously removed".

Try importing a few manually.  Does that work?
Title: Re: Problem with importing
Post by: koolmees on March 04, 2007, 09:10:54 am
Ignoring files previously removed gives no other result.

For importing manually see my post of tomorrow:

When I do Start Autoimport I get the message "Library has now" and than the number of files + 1. But number of imported files 0.
Title: Re: Problem with importing
Post by: JimH on March 04, 2007, 09:12:37 am
Under Options/General, turn "shell integration" on.

Then use Windows Explorer and right click on the file, choose Media Center, then Import.  Does that work?
Title: Re: Problem with importing
Post by: koolmees on March 04, 2007, 09:21:48 am
It does not work.

(http://www.krsv-vredenburch.nl/menu.jpg)

From these options the only working item is editing ("bewerken") by Music Editor.
Title: Re: Problem with importing
Post by: JimH on March 04, 2007, 09:29:46 am
That's good.  That means one of three things:

1.  The file is corrupt.
2.  The file has already been imported (search for it by name in MC)
3.  There is a bug in MC12.

Can you play the file?
Title: Re: Problem with importing
Post by: koolmees on March 04, 2007, 09:35:50 am
File is not corrupt. I have tried different files and the result is the same.

I have not imported these files earlier, but I don't think it is a bug in MC12. I am the only person with this problem (I hope)? In case of a bug many persons should have asked the same question.
Title: Re: Problem with importing
Post by: JimH on March 04, 2007, 09:45:33 am
Can you play the file?  With MC12?  Or another player?
Title: Re: Problem with importing
Post by: koolmees on March 04, 2007, 09:53:03 am
Yes, I can play the files with MC 12 and other players.

Is it useful to send you my reg-file, so you can see if my settings are right?

A few minutes ago I deleted one file and that works well.
Title: Re: Problem with importing
Post by: JimH on March 04, 2007, 09:55:51 am
When you started over with a new library, did you clear the old one?  Under File/Library.

If it were mine, I might try uninstalling, removing registry entries, and reinstalling.

I'm out of ideas.
Title: Re: Problem with importing
Post by: koolmees on March 04, 2007, 10:02:14 am
Yes, I clear the old one.

Yesterday I have did a re-install, but without cleaning the registry. Maybe the last option.  :-\

I have deleted eight files now and auto-importfunction works well. So the problem is importing new files.
Title: Re: Problem with importing
Post by: koolmees on March 04, 2007, 10:27:37 am
I have reinstalled whole Windows Vista and my problem is not resolved.

See http://yabb.jriver.com/interact/index.php?action=post;topic=39403.0;num_replies=26 (http://yabb.jriver.com/interact/index.php?action=post;topic=39403.0;num_replies=26) for another problem with this program.

I've bought this prgram a few weeks ago, but I'm not satisfied with it....
Title: Re: Problem with importing
Post by: DarkPenguin on March 13, 2007, 10:39:47 am
These are small files?  They are never imported?  If you could summarize the triage to this point that would be great.
Title: Re: Problem with importing
Post by: koolmees on March 13, 2007, 12:32:30 pm
Okay. It's a MP3-collection of 10.000 files, so files between 4 and 20 MB. When I delete some files out of my folder the files are gone from the MC list within a short time. But when I put some files into my folder the files doesn't appear in the MC list. So this function don't work in my MC.

The other thing is downloading covers function Cover Art). Every time the program stops after a few minutes. So it's impossible to download all my covers from the internet.

I hope it's clear. ;)
Title: Re: Problem with importing
Post by: DarkPenguin on March 13, 2007, 01:52:41 pm
These are brand new files never seen by MC?
Title: Re: Problem with importing
Post by: glynor on March 13, 2007, 02:23:17 pm
I believe the "small files" option Jim was referring to (much) earlier was incorporated into the "Ignore Special files" option.  Try running it with that unchecked.

This is really quite odd.  Another thing that could (possibly) help is to enable Import logging and post a log (use the Code tag around it to keep the log file reasonable).

To enable logging, go to Help --> Logging.  Enable Output to a log file.  Then under types of events, check everything (or at least especially General, Playback, Database, and Import).  Click "reset log file" and then Ok and then immediately run the manual import.  Go back into Help --> Logging and see what you get under the Current Log...
Title: Re: Problem with importing
Post by: koolmees on March 13, 2007, 04:45:37 pm
These are brand new files never seen by MC?

Brand new files indeed.
Title: Re: Problem with importing
Post by: koolmees on March 13, 2007, 04:55:09 pm
I believe the "small files" option Jim was referring to (much) earlier was incorporated into the "Ignore Special files" option.  Try running it with that unchecked.

This is really quite odd.  Another thing that could (possibly) help is to enable Import logging and post a log (use the Code tag around it to keep the log file reasonable).

To enable logging, go to Help --> Logging.  Enable Output to a log file.  Then under types of events, check everything (or at least especially General, Playback, Database, and Import).  Click "reset log file" and then Ok and then immediately run the manual import.  Go back into Help --> Logging and see what you get under the Current Log...


The "small size option"was a misunderstanding:

In the options, choose the folder you want, and edit it.  Open the "Advanced" option.  You'll see filetypes being imported and two checkboxes at the bottom.  It's one of those two.

Edit -- sorry it isn't there.  I'm not sure if we've removed it. 
Title: Re: Problem with importing
Post by: DarkPenguin on March 13, 2007, 04:58:47 pm
Need a log file.
Title: Re: Problem with importing
Post by: koolmees on March 13, 2007, 05:05:20 pm
This is the logfile after the action Start Autoimport. I've put 4 files in de folder d:\muziek\CD's. But it gave no result in the MC list.

Media Center; Version: 12.0.189; Types: 8191
0000000: 2792: General: Starting logging: Date: 13-3-2007 23:03:29
0000000: 2792: General: Log Reset: Logging reset
0008219: 3664: Import: CWatchFoldersThread::Thread: Finish (37031 ms)
0008250: 2792: General: CMainUIWnd::Resize: Start
0008250: 2792: General: CMainUIWnd::Resize: Finish (0 ms)
0008266: 1552: Import: Process: Starting import (JRiver Media Center 12.0.189)
0008266: 1552: Import: GetNewFiles: Start
0009688: 1552: Import: GetNewFiles: Finish (1422 ms)
0009688: 1552: Import: GetMissingAndUpdateFiles: Start
0009719: 1552: Import: GetMissingAndUpdateFiles: Finish (31 ms)
0009719: 1552: Import: FixBrokenLinks: Start
0009719: 1552: Import: FixBrokenLinks: Finish (0 ms)
0009719: 1552: Import: Process: Finish (1453 ms)
0009750: 2792: General: CMainUIWnd::Resize: Start
0009766: 2792: General: CMainUIWnd::Resize: Finish (16 ms)
0011735: 3560: Import: CWatchFoldersThread::Thread: Start
0011735: 3560: Import: CWatchFoldersThread::Thread: Watching folder 'D:\MUZIEK\CD's\'
0011735: 3560: Import: CWatchFoldersThread::Thread: Watching folder 'D:\MUZIEK\Jingles\'
0011735: 3560: Import: CWatchFoldersThread::Thread: Watching folder 'D:\MUZIEK\LP's\'
0011750: 3560: Import: CWatchFoldersThread::Thread: Watching folder 'D:\MUZIEK\NIEUW\'
0011750: 3560: Import: CWatchFoldersThread::Thread: Watching folder 'D:\MUZIEK\Singles\'
Title: Re: Problem with importing
Post by: KingSparta on March 13, 2007, 05:53:18 pm
Last night I forced MC to auto update, MC became Non-Responsive, i let it go over night, MC was Still Non-Responsive.

this has not been the first time, MC has been non-responsive when forcing a import (it happens quite often for me).
Title: Re: Problem with importing
Post by: glynor on March 13, 2007, 11:00:49 pm
The "small size option"was a misunderstanding:

I think you might have misunderstood me.  I read, and understood, what Jim wrote.

I think (and I most certainly could be wrong) I remember that the option he was thinking of was merged into the Ignore Special Files option some time ago.  Have you tried a manual Tools --> Run Auto Import Now with this option de-selected?  If not, please try de-selecting that option and forcing a search.  It may not work, but it may very well...
Title: Re: Problem with importing
Post by: DarkPenguin on March 14, 2007, 10:37:20 am
koolmees: I'm seeing some strangeness but I think that is expected strangeness as the files do import.  It does seem to take a fair amount of time between the kick off of the import and the time the actual import occurs.  Please try Glynor's suggestion.  In the mean time I'll try to see if fearless leader is near an internet cafe.

KingSparta: Any additional details?  Anything special about the import?  File types?  Network drives?  Playing 15,000 podcasts each in their own zone at the same time?  Etc?
Title: Re: Problem with importing
Post by: glynor on March 14, 2007, 10:50:17 am
Playing 15,000 podcasts each in their own zone at the same time?

Sheeeeeeeaaaaat!  I do that every day!   ;D  ;D  ;D
Title: Re: Problem with importing
Post by: John Gateley on March 14, 2007, 11:03:47 am
Koolmees (what kind of bird is your Avatar?)

Try creating a new empty library (don't clone it), and importing the files into the new library. Do they work there?

j
Title: Re: Problem with importing
Post by: koolmees on March 14, 2007, 02:24:32 pm
koolmees: I'm seeing some strangeness but I think that is expected strangeness as the files do import.  It does seem to take a fair amount of time between the kick off of the import and the time the actual import occurs.  Please try Glynor's suggestion.  In the mean time I'll try to see if fearless leader is near an internet cafe.

I'll try, you will hear.
Title: Re: Problem with importing
Post by: koolmees on March 14, 2007, 02:34:30 pm
Koolmees (what kind of bird is your Avatar?)

This bird is a koolmees.  ;D
The latin name is Parus Major, I don't know the name in English (do they live in America?)(http://www.krsv-vredenburch.nl/koolmees.jpg)

I have tried the way you meant with the library. All files are coming in my library, but the files in the "second round" are not coming in library.
Title: Re: Problem with importing
Post by: glynor on March 14, 2007, 02:57:20 pm
We don't have those exact birds here in North America, but we do have a similar bird (same Family) called the Black-capped Chickadee (Poecile atricapilla) (http://en.wikipedia.org/wiki/Black-capped_Chickadee).  They are quite common in the northern parts of the US and throughout Canada, and they are quite pleasant birds which actually stick around for the entire Winter (and drive my dog nutso).

Apparently recent mitochondrial DNA testing has indicated that the Chickadee should really have it's own genus, and the American Ornithologists' Union is already treating it as such.
Title: Re: Problem with importing
Post by: koolmees on March 14, 2007, 03:03:38 pm
I believe it's his sister!  ;D

There are many "koolmezen" in Holland and I like the colours. I think there are many more birds in the Northern parts of America and in Canada than in Holland. The North of America and Canada, parts of the world I've never been and I like the idea to spend a holiday there. I am patient.   :)
Title: Re: Problem with importing
Post by: John Gateley on March 14, 2007, 03:27:17 pm
What Glynor said: the facial pattern reminded me of chickadees and the body of warblers, though the koolmees is larger I believe.

Cool looking bird...

j
Title: Re: Problem with importing
Post by: koolmees on March 14, 2007, 04:33:28 pm
What Glynor said: the facial pattern reminded me of chickadees and the body of warblers, though the koolmees is larger I believe.

Cool looking bird...

j


The Parus Major or Koolmees is very small, I think like chickadees. It's the same family, the Parus.  http://en.wikipedia.org/wiki/Titmouse (http://en.wikipedia.org/wiki/Titmouse)
Title: Re: Problem with importing
Post by: KingSparta on March 14, 2007, 04:52:48 pm
MC has not crashed In 2 Days, So Who Knows.
Title: Re: Problem with importing
Post by: koolmees on March 17, 2007, 08:35:35 am
koolmees: I'm seeing some strangeness but I think that is expected strangeness as the files do import.  It does seem to take a fair amount of time between the kick off of the import and the time the actual import occurs.  Please try Glynor's suggestion.  In the mean time I'll try to see if fearless leader is near an internet cafe.


I've tried it but the files are remaining unknown for MC. When I delete a file then the autoimport function works well.
Title: Re: Problem with importing
Post by: koolmees on March 20, 2007, 06:50:30 am
Where are the helping people?  ;)
Title: Re: Problem with importing
Post by: glynor on March 20, 2007, 09:42:39 am
I'm out of ideas...  Sorry!   ::)   ?

EDIT: Actually, since the files are so small, any way you could post one so we could try it out ourselves?  Do you have access to any webserver space?  (If not, Yahoo still offers it for free.)
Title: Re: Problem with importing
Post by: koolmees on March 20, 2007, 02:29:04 pm
Sure Glynor, I have. But: the problem is with every file.

http://www.krsv-vredenburch.nl/Loop Di Love.mp3 (http://www.krsv-vredenburch.nl/Loop Di Love.mp3)
Title: Re: Problem with importing
Post by: glynor on March 20, 2007, 02:59:13 pm
Okay.  That's a normal, and not excessively small MP3 file.  So, none of what I was thinking before is true.  And just to make ABSOLUTELY sure, you do have MPEG Audio checked in the Import options for the relevant folder in the Auto Import folder list.  Remember, each folder has it's own list of file types so you have to check that one.  It should look like this:

(http://www.geocities.com/ri0n/mc/import_folder_options.jpg)

Assuming you have that all set right, it's possible that the directory the files are in (assuming they're all in the same directory) is either:



Is your path somewhat deep?  Weird in any way?  What is it?



If the directory is corrupt (or you suspect it might be) you could try just creating a new one and moving all the files into it.  For example, if I have a folder called:

M:\Music\Annoying-Wont-Import-Folder\

and I think it's broken, I might make a new folder called:

M:\Music\Annoying-Wont-Import-Folder-NEW\

and then move everything from the original folder to the new one.  Then, go back and delete the original folder, and remove the "-NEW" from the end of the new folder name.  Its somewhat rare, but the directory "listing" can sometimes get messed up.

Assuming that doesn't work, the only other thing I can think of is to do the following.

1. Create a brand new fresh library.  Go to File --> Library --> Library Manager.  Click Add.  Hit browse and choose a location (maybe c:\temp\testlibrary\ and give it a name.  Make sure NOT to use the clone from option.  Hit OK and select your new library and load it.
2. Add the relevant folders to your Auto Import list, making sure to set them like I pictured above.
3. Clear the current log and enable logging as explained previously.  Go to Help --> Logging and reset the current log them.  Then make sure EVERYTHING is checked under types of events to log.
4. Manually run the import process.  Tools --> Run Auto Import Now
5. If they still don't import, either post the full log (as a link to a file on your web server, not the full text as you won't be able to) or mail it into support.  Then post here that you've done so.
Title: Re: Problem with importing
Post by: glynor on March 20, 2007, 03:13:01 pm
Just to confirm, that file you posted Auto-Imports for me without issue when placed at:

M:\music\Loop Di Love.mp3

When M: is a network drive.
Title: Re: Problem with importing
Post by: koolmees on March 21, 2007, 01:56:28 pm
Many thanks for your exhaustive explanation. :)

My setting for a folder is:
www.krsv-vredenburch.nl/option1.jpg (http://www.krsv-vredenburch.nl/option1.jpg)

The only file type in this folder is MP3, so that's right.

The files ares not "too deep"; I've placed them in the root of the folder.

Then I've tried your suggestion about the corrupt folders and now I see something strange: I've started autoimport and after that I saw the file in "Last imported". But I don't see the file in my library. I hope you will see what's wrong now or what I'm doing wrong?

I'll wait with trying the rest of your answer because maybe this is the solution.  :-\

Title: Re: Problem with importing
Post by: glynor on March 21, 2007, 03:32:27 pm
Then I've tried your suggestion about the corrupt folders and now I see something strange: I've started autoimport and after that I saw the file in "Last imported". But I don't see the file in my library. I hope you will see what's wrong now or what I'm doing wrong?

I'll wait with trying the rest of your answer because maybe this is the solution.  :-\

Ah-ha!!  Then they are importing.  They're just somehow being filtered out of the view scheme where you're trying to find them.  When you say "I don't see the file in my library", exactly what are you clicking on and calling "my library"?  Is it just the "Audio" top level view scheme, or is it a child scheme underneath it?

If you look in the top level Audio view scheme, is it listed?  If not, try right clicking on the Audio scheme and choosing Edit View Scheme.  What appears in the Step 4 box?  (You can highlight the whole thing and copy/paste it to the forum.)  Also, is "Honor Parent scheme search strings" selected?  Actually, maybe just take a screenshot of that dialog box (but still paste the Step 4 search because that could be truncated)...

Title: Re: Problem with importing
Post by: koolmees on April 08, 2007, 03:11:24 am
I mean with "my library" the play list. I have one playlist and that is my library.

Here my settings of Audio:
(http://www.krsv-vredenburch.nl/Step4.jpg)

And here in English  :)  (http://www.krsv-vredenburch.nl/Step4 English.jpg)

So in my opinion there is no difference between my play list and my library ( ?) but the play list contains 9467 files and after importing I get the message the library contains 10.465 files. So I´m doing something wrong.
Title: Re: Problem with importing
Post by: koolmees on April 21, 2007, 05:27:21 pm
A bump to above.  :)