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More => Old Versions => Media Center 17 => Topic started by: Trying to snow on February 11, 2012, 03:34:38 am

Title: Can't change volume
Post by: Trying to snow on February 11, 2012, 03:34:38 am
Always used internal volume, but on my new system, volume controls don't work, not even mute. 17.0.85, WASAPI output.
Title: Re: Can't change volume
Post by: CountryBumkin on February 11, 2012, 10:58:42 am
As a test, try Direct Sound. Report back if that works,
Title: Re: Can't change volume
Post by: Matt on February 11, 2012, 11:18:03 am
Double-check that you're still set to Internal Volume.  Is it possible it got changed somehow?
Title: Re: Can't change volume
Post by: RGEGuitar on February 12, 2012, 12:42:47 am
Same issue.
ASIO and Direct... make no diff here.
It is like the Vol control is disabled for both Internal and System Vol, the only diff is I get a slider I can move with Internal Vol checked, and I don't with System Vol checked, but Vol remains unchanged.
(Win XP Pro/SP3/32) 
Title: Re: Can't change volume
Post by: Trying to snow on February 12, 2012, 04:26:04 am
Yeah, just tried Direct Sound, made no difference, no volume control works, not even mute. This is with windows 7.
Title: Re: Can't change volume
Post by: Trying to snow on February 12, 2012, 11:56:29 am
Different system with different soundcard still cant change volume.
Title: Re: Can't change volume
Post by: Matt on February 12, 2012, 12:37:08 pm
Different system with different soundcard still cant change volume.

Does it matter how you try to change volume?  What if you grab the slider in Standard View and drag it?
Title: Re: Can't change volume
Post by: Trying to snow on February 12, 2012, 12:43:07 pm
I've tried everything, even keyboard shortcuts,no changes to volume.
Title: Re: Can't change volume
Post by: Trying to snow on February 14, 2012, 07:55:04 am
Anything I can do to get volume control back?
Title: Re: Can't change volume
Post by: JimH on February 14, 2012, 08:35:50 am
Take a look at any other software that uses volume.  It may be keeping it to itself.  Even something like a mouse driver.
Title: Re: Can't change volume
Post by: Matt on February 14, 2012, 09:52:40 am
There were some recent changes to when / how we save volume settings, so that's suspicious.

But I can't reproduce the problem.

What happens if you switch volume modes to Disabled, Internal, etc.?

Are you using a Portable Install or doing anything else special?

Thanks.
Title: Re: Can't change volume
Post by: Matt on February 14, 2012, 10:27:19 am
Also, what are you playing?  If it doesn't go through the JRiver audio engine, we can't use Internal volume.  This rules out video bitstreaming or anything playing in a browser like Netflix.
Title: Re: Can't change volume
Post by: Trying to snow on February 14, 2012, 10:33:38 am
System volume works as normal, can change volume and mute, but internal makes no changes. Disabled just disables the slider and says 'NA' in the tooltip, which I assume is correct.

The only reason I assumed it was a J River issue is because I tried it on a different system (different soundcard, motherboard, everything) and I still can't change volume.

I've tried all output modes including asio, internal volume makes no changes - I mean the software allows changes, even the ouput says "Adjust volume by x db for internal volume", but the change does not occur, not even mute.

I'm just playing music, mp3 and flac.
Title: Re: Can't change volume
Post by: tcman41 on February 14, 2012, 10:36:16 am
Spinal Tap....on a scale of 1 - 10, crank it to 11  ;D
Title: Re: Can't change volume
Post by: Matt on February 14, 2012, 10:52:48 am
System volume works as normal, can change volume and mute, but internal makes no changes. Disabled just disables the slider and says 'NA' in the tooltip, which I assume is correct.

The only reason I assumed it was a J River issue is because I tried it on a different system (different soundcard, motherboard, everything) and I still can't change volume.

I've tried all output modes including asio, internal volume makes no changes - I mean the software allows changes, even the ouput says "Adjust volume by x db for internal volume", but the change does not occur, not even mute.

I'm just playing music, mp3 and flac.

Ah, I see the problem.  It'll be fixed soon.

The workaround is to enable a DSP plugin, even if it's doing nothing (Output Format with 'No changes' selected would be good).

Sorry for the trouble.
Title: Re: Can't change volume
Post by: Trying to snow on February 14, 2012, 11:05:58 am
Thanks!  ;D
Title: Re: Can't change volume
Post by: mojave on February 14, 2012, 11:54:25 am
Matt, maybe you could add this as a feature. I could just set my hardware volume and give my wife the keyboard during a movie. She can adjust the volume all she wants but nothing will really happen.  ;D
Title: Re: Can't change volume
Post by: Matt on February 14, 2012, 11:59:42 am
Matt, maybe you could add this as a feature. I could just set my hardware volume and give my wife the keyboard during a movie. She can adjust the volume all she wants but nothing will really happen.  ;D

My wife asks me to turn up the volume more than she asks me to turn it down.

It's one of the things I love most about her.

Maybe I should send this to her for Valentine's Day?