INTERACT FORUM
More => Old Versions => JRiver Media Center 20 for Mac => Topic started by: fransg on September 25, 2014, 09:39:18 am
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My MC20 crashes a LOT. I just registered here to see if more people have it but it seems not...
Any suggestions based upon the crash report below? (had to shorten it because they're too many characters for a message...
Process: Media Center 20 [976]
Path: /Applications/Media Center 20.app/Contents/MacOS/Media Center 20
Identifier: com.jriver.MediaCenter20
Version: 20.0.14 (?)
Code Type: X86-64 (Native)
Parent Process: launchd [156]
Date/Time: 2014-09-25 16:36:29.345 +0200
OS Version: Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report: 548521 sec
Crashes Since Last Report: 18
Per-App Interval Since Last Report: 206168 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: E749B90D-A9B0-4AA1-9DBE-DE3A1FB2F768
Crashed Thread: 9
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
objc[976]: garbage collection is OFF
Dyld Error Message:
Symbol not found: ___sincos_stret
Referenced from: /Users/USER/Library/Application Support/J River/*/libavcodec-jr.56.dylib
Expected in: /usr/lib/libSystem.B.dylib
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8cf7867a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8cf77d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff92a6b50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff92a73c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff92a73486 CFRunLoopRunSpecific + 230
5 com.apple.HIToolbox 0x00007fff956572bf RunCurrentEventLoopInMode + 277
6 com.apple.HIToolbox 0x00007fff9565e56d ReceiveNextEventCommon + 355
7 com.apple.HIToolbox 0x00007fff9565e3fa BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff896cd779 _DPSNextEvent + 659
9 com.apple.AppKit 0x00007fff896cd07d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
10 libJRTools.dylib 0x000000010298bdce JRUIMessageLoop::PumpMessage(JRMsg&) + 132
11 com.jriver.MediaCenter20 0x00000001003df406 JRGraphicalApp::Run() + 60
12 com.jriver.MediaCenter20 0x00000001003dd557 -[JRAppDelegate applicationDidFinishLaunching:] + 323
13 com.apple.Foundation 0x00007fff900c4d0e __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
14 com.apple.CoreFoundation 0x00007fff92a877ba _CFXNotificationPost + 2634
15 com.apple.Foundation 0x00007fff900b0fc3 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
16 com.apple.AppKit 0x00007fff896d1e2b -[NSApplication _postDidFinishNotification] + 212
17 com.apple.AppKit 0x00007fff896d1b91 -[NSApplication _sendFinishLaunchingNotification] + 78
18 com.apple.AppKit 0x00007fff896d0858 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 242
19 com.apple.AppKit 0x00007fff896d05b9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
20 com.apple.CoreFoundation 0x00007fff92ad1541 -[NSObject performSelector:withObject:withObject:] + 65
21 com.apple.Foundation 0x00007fff900e77c7 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
22 com.apple.Foundation 0x00007fff900e674e -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
23 com.apple.Foundation 0x00007fff900e65dc _NSAppleEventManagerGenericHandler + 105
24 com.apple.AE 0x00007fff91116c25 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200
25 com.apple.AE 0x00007fff91116b03 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
26 com.apple.AE 0x00007fff911169f7 aeProcessAppleEvent + 250
27 com.apple.HIToolbox 0x00007fff95665b69 AEProcessAppleEvent + 102
28 com.apple.AppKit 0x00007fff896cd9c5 _DPSNextEvent + 1247
29 com.apple.AppKit 0x00007fff896cd07d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
30 com.apple.AppKit 0x00007fff896c99b9 -[NSApplication run] + 470
31 com.jriver.MediaCenter20 0x00000001003dd041 JRApp::WinMain(HINSTANCE__*, HINSTANCE__*, int) + 49
32 com.jriver.MediaCenter20 0x0000000100001834 start + 52
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Anything in particular you were doing when this happened?
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No, nothing special. Just starting MC20, playing a tune for a few minutes, then the music stops and I see that crash-screen with the data to be sent to Apple... MC20 is never on for more than a short while and then finally I use MC19 for the rest of the day.
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PS could it be caused by MC19 also being still installed (if not active/started)?
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Looks like one of the libraries we use wasn't compatible with OSX 10.7, i'm going to repackage it with compat down to 10.6, and we'll hopefully squash this one.
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Wow thank you!
Yes, I use an old white Macbook with OSX 10.7.5 for music, a MacBook Air with 10.9.5 does all the other work.
Will you post the link to the patched version or will it upgrade by itself when I look for upgrades from within the program?
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No, nothing special. Just starting MC20, playing a tune for a few minutes, then the music stops and I see that crash-screen with the data to be sent to Apple... MC20 is never on for more than a short while and then finally I use MC19 for the rest of the day.
I see an MC icon appearing and disappearing briefly on the right side of the toolbar sometimes....
Maybe MC19...
My MC20 does not crash but stops playing in DLNA with my renderer.
Annoying....
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Will you post the link to the patched version or will it upgrade by itself when I look for upgrades from within the program?
The new version will be posted on this board near the top, where the existing thread for 20.0.14 already is.
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Thanks! Will keep an eye out for it and check in frequently.
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I've been getting exactly the same problem under 10.7.5 for a variety of conditions - trying to load a lot of files into the library has been one scenario.
Thanks for offering to patch this so quickly as I've just bought JRiver and it's pretty darn good :)
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Am I correct that a patch / solution has not yet been found?
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We haven't gotten a new Mac build yet. That doesn't mean they haven't fixed this internally, but there could be other issues blocking the release.
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Thanks!
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Crash while importing (auto-import) AND playing
MacOs 10.9.5, MacPro 12Gb RAM
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Still crashing for me on mac pro with Yosemite installed, crashed with all previous mac operating software. Sometimes it plays for 20 min, sometimes20 seconds?
Process: Media Center 20 [4953]
Path: /Applications/Media Center 20.app/Contents/MacOS/Media Center 20
Identifier: com.jriver.MediaCenter20
Version: 20.0.29 (?)
Code Type: X86-64 (Native)
Parent Process: ? [1]
Responsible: Media Center 20 [4953]
User ID: 501
Date/Time: 2014-11-03 16:44:37.655 +1100
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 600D3393-59A7-FCB1-A56F-FBDD63C3E662
Time Awake Since Boot: 7400 seconds
Crashed Thread: 34
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
Assertion failed: (sp->cinfo.comm.is_decompressor), function JPEGSetupDecode, file /Users/jriver/Desktop/Development/ThirdParty/CxImage/tiff/tif_jpeg.c, line 647.
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8a16252e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a16169f mach_msg + 55
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I have a issue with hangs and to get MediaCenter to close i have to do a force quite. Hangs up when i do auto import.
ate/Time: 2014-11-03 20:23:37 -0500
OS Version: 10.10 (Build 14A389)
Architecture: x86_64h
Report Version: 21
Command: Media Center 20
Path: /Applications/Media Center 20.app/Contents/MacOS/Media Center 20
Version: 20.0.29 (?)
Parent: launchd [1]
PID: 990
Event: hang
Duration: 1.00s (process was unresponsive for 469 seconds before sampling)
Steps: 11 (100ms sampling interval)
Hardware model: Macmini7,1
Active cpus: 4
Fan speed: 1819 rpm
--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------
Heaviest stack for the main thread of the target process:
11 start + 52 (Media Center 20 + 7124) [0x100001bd4]
11 JRApp::WinMain(HINSTANCE__*, HINSTANCE__*, int) + 49 (Media Center 20 + 4541177) [0x100454af9]
11 -[NSApplication run] + 594 (AppKit + 98163) [0x7fff908aaf73]
11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 147408) [0x7fff908b6fd0]
11 _DPSNextEvent + 2665 (AppKit + 151238) [0x7fff908b7ec6]
11 AEProcessAppleEvent + 56 (HIToolbox + 242558) [0x7fff8514837e]
11 aeProcessAppleEvent + 295 (AE + 54819) [0x7fff8f494623]
11 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31 (AE + 55065) [0x7fff8f494719]
11 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531 (AE + 55708) [0x7fff8f49499c]
11 _NSAppleEventManagerGenericHandler + 102 (Foundation + 139977) [0x7fff862e22c9]
11 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290 (Foundation + 140376) [0x7fff862e2458]
11 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244 (AppKit + 165893) [0x7fff908bb805]
11 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 574 (AppKit + 167366) [0x7fff908bbdc6]
11 -[NSApplication _sendFinishLaunchingNotification] + 191 (AppKit + 180166) [0x7fff908befc6]
11 -[NSApplication _postDidFinishNotification] + 291 (AppKit + 180827) [0x7fff908bf25b]
11 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66 (Foundation + 11937) [0x7fff862c2ea1]
11 _CFXNotificationPost + 3140 (CoreFoundation + 65972) [0x7fff8a5f51b4]
11 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 (CoreFoundation + 1174716) [0x7fff8a703cbc]
11 -[JRAppDelegate applicationDidFinishLaunching:] + 264 (Media Center 20 + 4542568) [0x100455068]
11 JRGraphicalApp::Run() + 60 (Media Center 20 + 4550982) [0x100457146]
11 ? (<BC563567-22CF-3EFF-8E3A-994DA10D60CB> + 620800) [0x102197900]
11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 147408) [0x7fff908b6fd0]
11 _DPSNextEvent + 1843 (AppKit + 150416) [0x7fff908b7b90]
11 _NSHandleCarbonMenuEvent + 277 (AppKit + 1609326) [0x7fff90a1be6e]
11 _HandleMenuSelection2 + 446 (HIToolbox + 574622) [0x7fff8519949e]
11 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 702 (HIToolbox + 575665) [0x7fff851998b1]
11 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96 (HIToolbox + 544006) [0x7fff85191d06]
11 SendMenuItemSelectedEvent + 188 (HIToolbox + 544308) [0x7fff85191e34]
11 SendMenuCommandWithContextAndModifiers + 59 (HIToolbox + 544397) [0x7fff85191e8d]
11 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 428 (HIToolbox + 333717) [0x7fff8515e795]
11 SendEventToEventTarget + 40 (HIToolbox + 115334) [0x7fff85129286]
11 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 (HIToolbox + 30574) [0x7fff8511476e]
11 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260 (HIToolbox + 33580) [0x7fff8511532c]
11 NSSLMMenuEventHandler + 724 (AppKit + 2109499) [0x7fff90a9603b]
11 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107 (AppKit + 2468514) [0x7fff90aedaa2]
11 -[NSMenu _internalPerformActionForItemAtIndex:] + 35 (AppKit + 2468950) [0x7fff90aedc56]
11 -[NSMenu performActionForItemAtIndex:] + 131 (AppKit + 2469094) [0x7fff90aedce6]
11 _os_activity_initiate + 75 (libsystem_trace.dylib + 3287) [0x7fff8f3d5cd7]
11 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114 (AppKit + 2151495) [0x7fff90aa0447]
11 -[NSMenuItem _corePerformAction] + 382 (AppKit + 2152234) [0x7fff90aa072a]
11 -[NSApplication sendAction:to:from:] + 410 (AppKit + 2045415) [0x7fff90a865e7]
11 _os_activity_initiate + 75 (libsystem_trace.dylib + 3287) [0x7fff8f3d5cd7]
11 -[NSApplication terminate:] + 729 (AppKit + 2375577) [0x7fff90ad6f99]
11 -[NSApplication _shouldTerminate] + 718 (AppKit + 3333695) [0x7fff90bc0e3f]
11 -[NSDocumentController(NSInternal) __closeAllDocumentsWithDelegate:shouldTerminateSelector:] + 291 (AppKit + 3334534) [0x7fff90bc1186]
11 -[NSDocumentController(NSInternal) _closeAllDocumentsWithDelegate:shouldTerminateSelector:] + 1319 (AppKit + 3335940) [0x7fff90bc1704]
11 __91-[NSDocumentController(NSInternal) _closeAllDocumentsWithDelegate:shouldTerminateSelector:]_block_invoke + 521 (AppKit + 3336892) [0x7fff90bc1abc]
11 -[NSApplication _docController:shouldTerminate:] + 69 (AppKit + 3337199) [0x7fff90bc1bef]
11 -[JRAppDelegate applicationShouldTerminate:] + 20 (Media Center 20 + 4543447) [0x1004553d7]
11 CMCPlayerApp::StopRun() + 837 (Media Center 20 + 10087527) [0x10099ec67]
11 CMainFrame::Close(bool) + 422 (Media Center 20 + 9208558) [0x1008c82ee]
11 CMCShutdownHelper::Cleanup(JRString const&, bool, CSystemShutdown::EShutdownModes) + 981 (Media Center 20 + 10218375) [0x1009beb87]
11 MCDB::Unload(bool) + 191 (Media Center 20 + 2169309) [0x1002119dd]
11 CThumbnailsDatabase::StopWorkerThreads() + 103 (Media Center 20 + 3276819) [0x100320013]
11 CThumbnailHelperRetrieveThreadPool::~CThumbnailHelperRetrieveThreadPool() + 15 (Media Center 20 + 3293287) [0x100324067]
11 CThumbnailHelperRetrieveThreadPool::~CThumbnailHelperRetrieveThreadPool() + 88 (Media Center 20 + 3293416) [0x1003240e8]
11 JRThread::Stop(int) + 86 (Media Center 20 + 4958798) [0x1004baa4e]
11 Sleep(unsigned int) + 54 (Media Center 20 + 4628350) [0x100469f7e]
11 __semwait_signal + 10 (libsystem_kernel.dylib + 91270) [0x7fff8849c486]
*9 semaphore_wait_continue + 0 (kernel + 1415472) [0xffffff8000359930]
Process: Media Center 20 [990]
Path: /Applications/Media Center 20.app/Contents/MacOS/Media Center 20
Architecture: x86_64
Parent: launchd [1]
UID: 501
Task size: 36108 pages
CPU Time: 1.983s
Note: Unresponsive for 469 seconds before sampling
Thread 0x6406 DispatchQueue 1 11 samples (1-11) priority 46 cpu time 0.002s
<thread QoS user interactive, boosted, received importance donation from WindowServer [119], IO policy important>
11 start + 52 (Media Center 20 + 7124) [0x100001bd4] 1-11
11 JRApp::WinMain(HINSTANCE__*, HINSTANCE__*, int) + 49 (Media Center 20 + 4541177) [0x100454af9] 1-11
11 -[NSApplication run] + 594 (AppKit + 98163) [0x7fff908aaf73] 1-11
11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 147408) [0x7fff908b6fd0] 1-11
11 _DPSNextEvent + 2665 (AppKit + 151238) [0x7fff908b7ec6] 1-11
11 AEProcessAppleEvent + 56 (HIToolbox + 242558) [0x7fff8514837e] 1-11
11 aeProcessAppleEvent + 295 (AE + 54819) [0x7fff8f494623] 1-11
11 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31 (AE + 55065) [0x7fff8f494719] 1-11
11 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531 (AE + 55708) [0x7fff8f49499c] 1-11
11 _NSAppleEventManagerGenericHandler + 102 (Foundation + 139977) [0x7fff862e22c9] 1-11
11 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290 (Foundation + 140376) [0x7fff862e2458] 1-11
11 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244 (AppKit + 165893) [0x7fff908bb805] 1-11
11 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 574 (AppKit + 167366) [0x7fff908bbdc6] 1-11
11 -[NSApplication _sendFinishLaunchingNotification] + 191 (AppKit + 180166) [0x7fff908befc6] 1-11
11 -[NSApplication _postDidFinishNotification] + 291 (AppKit + 180827) [0x7fff908bf25b] 1-11
11 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66 (Foundation + 11937) [0x7fff862c2ea1] 1-11
11 _CFXNotificationPost + 3140 (CoreFoundation + 65972) [0x7fff8a5f51b4] 1-11
11 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 (CoreFoundation + 1174716) [0x7fff8a703cbc] 1-11
11 -[JRAppDelegate applicationDidFinishLaunching:] + 264 (Media Center 20 + 4542568) [0x100455068] 1-11
11 JRGraphicalApp::Run() + 60 (Media Center 20 + 4550982) [0x100457146] 1-11
11 ? (<BC563567-22CF-3EFF-8E3A-994DA10D60CB> + 620800) [0x102197900] 1-11
11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 147408) [0x7fff908b6fd0] 1-11
11 _DPSNextEvent + 1843 (AppKit + 150416) [0x7fff908b7b90] 1-11
11 _NSHandleCarbonMenuEvent + 277 (AppKit + 1609326) [0x7fff90a1be6e] 1-11
11 _HandleMenuSelection2 + 446 (HIToolbox + 574622) [0x7fff8519949e] 1-11
11 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 702 (HIToolbox + 575665) [0x7fff851998b1] 1-11
11 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96 (HIToolbox + 544006) [0x7fff85191d06] 1-11
11 SendMenuItemSelectedEvent + 188 (HIToolbox + 544308) [0x7fff85191e34] 1-11
11 SendMenuCommandWithContextAndModifiers + 59 (HIToolbox + 544397) [0x7fff85191e8d] 1-11
11 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 428 (HIToolbox + 333717) [0x7fff8515e795] 1-11Thread 0x6451 11 samples (1-11) priority 31
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I am having the same problem. I usually just let music play at night, when I wake up I see a crash report. Running Yosemite on MacPro.
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Again...
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I find that the current version 20.0.29 works very well. I saw just two crashes over the past few days, and none today / yesterday whereas before, the program would only run very briefly.
Thanks!
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Whenever posting requests for assistance with crashes, please follow the instructions here:
http://wiki.jriver.com/index.php/Troubleshooting_Guide
Many common causes for crashes are covered in the guide. Once you've eliminated those as possibilities, then the section called Report the Issue has the information we need to help diagnose the crash. In particular, we need the log package zip file created with the Report a Problem button in MC's Logging system (http://wiki.jriver.com/index.php/Logging), and it is much more useful and actionable if provided along with the other requested details (and confirmations that you've checked the "common cases").
The OSX crash details are also useful, but not without the other information, and the logs created by Media Center.
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File attached.
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File attached