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[sandifer]

Jut purchased Media Center 22 about two weeks ago. I have been having problems with Theater view crashing when I try to exit. I didn't like it but I could live with it until it is fixed in a later release.

Today I tried to simply open the program and it crashes after 5 to 10 second. After several attempts I was able to create a log file and attached it to the post. I have searched the forum and tried turning of auto import, analyze, rebooted and reinstalled the software.

I also tried emailing someone named Matt whose name I found on the forum about a week ago but have not heard back. Can someone please give me some guidance? I now have money and a lot of time invested in the software and don't want to be forced to switch to another product...

[JimH]

Please try build 22.0.75 from the top of this board.

[sandifer]

Thank you for your help JimH.

I installed build 22.0.75 from the board and it seem to have helped a little. I seem to able to open the program without it crashing immediately. I did a little test and turned (auto import in background) back on and that made it crash within seconds. When I turn it off it seems stable now.

I tried running a manual import thinking I'll just leave auto import off and call it a day. However, when I tried importing manually from File->Library->Import->Run Import  that also makes the program crash.

Is there a file that's is being imported that's making it crash? Is there another way to get new music imported into JRiver without using auto import or File->Library->Import->Run Import?

I am attaching a new JRiver log and the problem report dropbox link. Thanks for your help!

https://dl.dropboxusercontent.com/u/20586240/problem%20report%203-1-17.rtf

[JimH]

Try editing your auto import settings and importing a single file type at a time.  Some file is probably causing trouble.  If you find it, we'd like to see it.

What types of files do you have?

[Matt]

I think it's this file:
/Volumes/PLEX4TB/Music/_ALAC/Peter Gabriel - So/04 That Voice Again.m4a

I'd love to see a copy if you'd email it to matt at jriver.

Thanks.

[sandifer]

You are the Man Matt!!!! Thank you both Matt and JimH, removing that file resolved my issues....

[JimH]

Could you share the file?  What is the source of it?

[sandifer]

Jim... File size was too big. Dropbox link below..

https://dl.dropboxusercontent.com/u/20586240/04%20That%20Voice%20Again.m4a.zip