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Author Topic: Cannot watch Live TV  (Read 2837 times)

HtpcUserAri

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Cannot watch Live TV
« on: November 12, 2017, 02:22:39 pm »
Greetings,
I am fairly new to JRiver and recently purchased it as a WMC replacement. I had hoped to set and forget it -- and have been mostly happy with JRiver for accomplishing that. There are a few sticky issues here and there.

The one I'm having now is that I cannot watch Live TV either from the Theater View or from the Desktop View.
Scheduled TV recordings do appear to be recording for the most part.

My TV card is a Hauppauge WinTV-quadHD (Model 1609) (driver 1.58.34237.0)
and
my video card is a NVIDIA GeForce GTX 950 (driver 22.21.13.8205)

I have attached a JRiver System Information dump.

How may I solve this problem?
Thanks,
Ari
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mattkhan

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Re: Cannot watch Live TV
« Reply #1 on: November 12, 2017, 03:13:31 pm »
what do you mean by "cannot watch" exactly?
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HtpcUserAri

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Re: Cannot watch Live TV
« Reply #2 on: November 12, 2017, 03:22:03 pm »
If I go to the guide, click on a currently playing show, and attempt to watch it (either by clicking "watch" or pressing "play" on the remote in theater view or by right-click selecting "watch" or double-clicking in desktop view, nothing happens.
The TV logs show no activity since the most recent recording.
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mattkhan

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Re: Cannot watch Live TV
« Reply #3 on: November 12, 2017, 03:30:02 pm »
do you get anything in the jriver log? (help/logging/view current log)
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HtpcUserAri

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Re: Cannot watch Live TV
« Reply #4 on: November 12, 2017, 03:43:08 pm »
I went to help --> logging --> enable logging
and can see this reflected at the end of the log file.
After I did that action, I tried to watch live TV without success. Then I saved the log file and attached it here.
I'm not sure what I'm looking for here.
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mattkhan

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Re: Cannot watch Live TV
« Reply #5 on: November 12, 2017, 03:54:27 pm »
I don't know either (nothing obviously leaps out) but perhaps one of the devs will see something
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Yaobing

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Re: Cannot watch Live TV
« Reply #6 on: November 12, 2017, 04:30:21 pm »
Quote from: adoucette on November 12, 2017, 03:43:08 pm
I went to help --> logging --> enable logging
and can see this reflected at the end of the log file.
After I did that action, I tried to watch live TV without success. Then I saved the log file and attached it here.
I'm not sure what I'm looking for here.

The log does not have any entry that suggests an attempt to play a channel. 

A few months ago, someone had trouble playing live TV and it was fixed by uninstalling and reinstalling MC.

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Yaobing Deng, JRiver Media Center

HtpcUserAri

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Re: Cannot watch Live TV
« Reply #7 on: November 12, 2017, 05:54:43 pm »
Quote from: Yaobing on November 12, 2017, 04:30:21 pm
A few months ago, someone had trouble playing live TV and it was fixed by uninstalling and reinstalling MC.

Thank you. Uninstalling and re-installing JRiver seems to have fixed it for now.
Ari
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JimH

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Re: Cannot watch Live TV
« Reply #8 on: November 12, 2017, 06:31:46 pm »
It's probably a security program that caused the problem.
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