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Author Topic: error hr =x80004002 cannot play videos [Solved by updating Windows]  (Read 1625 times)

zack

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error hr =x80004002 cannot play videos [Solved by updating Windows]
« on: May 05, 2018, 11:02:53 am »
 :( how do i fix thanks
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JimH

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Re: error hr =x80004002 cannot play videos
« Reply #1 on: May 05, 2018, 01:55:21 pm »
You need to provide more information.
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zack

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Re: error hr =x80004002 cannot play videos
« Reply #2 on: May 09, 2018, 08:39:54 pm »
such as?
i go to play a video (tried several different formats) it had been working for months suddenly i get that error message...
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zack

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Re: error hr =x80004002 cannot play videos
« Reply #3 on: May 09, 2018, 08:41:36 pm »
i cant be the first. im not that special
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JimH

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Re: error hr =x80004002 cannot play videos
« Reply #4 on: May 09, 2018, 09:25:26 pm »
Antivirus?
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RoderickGI

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Re: error hr =x80004002 cannot play videos
« Reply #5 on: May 09, 2018, 09:28:54 pm »
That is a Windows error message. Of course, MC may be doing something that triggers the Windows error, but yes, it looks like you are the only one. That does make you special.

A quick Google shows that there is probably something wrong with Windows Update on your PC. Reboot the PC, wait a couple of minutes, then run Windows Update, then reboot and wait a couple of minutes. Try again. Did it work?

If not, specify everything about your PC and MC.
Specific version: i.e. MC23.0.104 32/64bit?
Specific Windows Version: i.e. Windows 10 Pro/Home, Version 10.0.16299 Build 16299
Using ROHQ or RO Std? Any plug-ins?
Hardware: Processor, memory, graphics card, graphics driver, audio card/motherboard, audio output method, audio driver....

Have you altered the madVR version? LAV? Changed any settings in madVR?

Bottom line, that error message isn't a MC error, and as no one else has reported it, you have some issue with Windows on your PC. You need to fix Windows.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

zack

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Re: error hr =x80004002 cannot play videos
« Reply #6 on: May 09, 2018, 10:39:33 pm »
i just did a windows  update .... solved thanks
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