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Author Topic: Scanner not found  (Read 809 times)

Jeff W.

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Scanner not found
« on: November 09, 2018, 07:35:16 pm »
I went to scan in a cover in MC 24/64bit on windows 10 and this version doesn't see my Brother J6920DW printer scanner!

Any things to check?
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Awesome Donkey

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Re: Scanner not found
« Reply #1 on: November 09, 2018, 08:57:55 pm »
Does it work if you use the 32-bit version of MC24?
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JimH

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Re: Scanner not found
« Reply #2 on: November 09, 2018, 09:02:41 pm »
Or use a 64 bit version of the driver for your scanner.
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Jeff W.

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Re: Scanner not found
« Reply #3 on: November 09, 2018, 09:40:55 pm »
My MC23 (32 bit) sees the scanner fine... MC24 (64 bit) doesn't. I checked the Brother website for the printer/scanner and loaded the latest driver seemed like a generic 32/64 driver.
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Matt

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Re: Scanner not found
« Reply #4 on: November 10, 2018, 12:52:33 am »
The 64-bit MC uses WIA for scanners.  Twain (used by the 32-bit) is not normally available.
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Jeff W.

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Re: Scanner not found
« Reply #5 on: November 10, 2018, 08:16:59 am »
So unload the 64 Bit MC and load the 32 bit MC 24 is the only answer?
An interesting find in the description on the Brother site for the driver:
"This download only includes the printer and scanner (WIA and/or TWAIN) drivers, optimized for USB or Parallel interface. "
Since my printer is connected via Ethernet I don't get the WIA probably......
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