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[billinrio]

I'm running the latest Windows 10 64 bit OS and MC25 (latest version).  Whenever I go to the "options" (preferences) window, whether I change anything there there or not, when I hit the "OK" button, the program freezes, and the only way I can end it is to use the Windows Application Manager.

Moreover, I often get the message "Problem running Media Center 25   - Media Center 25 is running, but there may be a problem.  Possible causes: 1. The program is also running under a different user account  2. Media Center 25 and Media Server are both in Windows Startup. You must remove one.  3.  The program is not responding for an unknown reason".

Since I have only one user account and neither Media Center 25 nor Media Server are in Windows Startup, I conclude that the problem is the dreaded No.3 ".. an unknown reason". 

As it stands, I can't really use MC.  I never had these problems with any of the other versions.   I would very much appreciate anyone's thoughts and suggestions.

[JimH]

When you exit options, MC tries to write.  Something is blocking it.  Probably antivirus.

Take a look at the Windows Defender thread here.

[thunderfingers66]

Weirdest thing.   I was reading this post and something similar happened to me.   Only, i was only listening to MC.   Got the same pop up and a loop of about 5 seconds of the song playin kept going.   Task Manager showed that MC was shut down.   Was running the Brave browser and it wouldn't shut down from Task Manager.   Had to hard restart my machine to shut it all down.

[billinrio]

When you exit options, MC tries to write.  Something is blocking it.  Probably antivirus.

Take a look at the Windows Defender thread here.

Apparently the problem isn't with Windows Defender.  I turned off Windows Defender, and MC25's (bad) behavior remains the same.   Consistently, when I go to "Options" and then click "OK", the program hangs, showing me the dreaded blue spinning ring, which will continue indefinitely until I use the Windows Task Manager's "end task" command to exit MC.  Right now, MC is pretty useless me, since it won't let me use Options (Preferences) without hanging. With no solution apparently forthcoming I will certainly be loath to purchasing any future MC updates.  Why bother throwing money at a program the support of which is so precarious; one that, when problems arise, requires purchasers to depend upon a forum rather than to communicate directly with the program's developers?

[JimH]

This is not likely to be a problem with MC.  My answer above still applies.

Try it on another machine if you have one.

[billinrio]

This is not likely to be a problem with MC.  My answer above still applies.

Try it on another machine if you have one.

By "still applies" do you mean that its a Windows Defender problem?   I don't have "another machine". Why is it "not likely to be a problem with MC"?  FYI, here's the complete hang report which hopefully will be useful for troubleshooting:

Hang report for C:\Program Files\J River\Media Center 25\Media Center 25.exe
Generated by using WhatIsHang on 11/26/2019 3:36:23 PM
Web site: http://www.nirsoft.net


Remarks:
* The program hangs in a single system call. You can look in the call stack and  stack data to find out which API function causes this hang.


Strings found in the stack:


Modules found in the stack:
C:\WINDOWS\System32\KERNELBASE.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT BASE API Client DLL
C:\Program Files\J River\Media Center 25\JRTools.dll , JRiver, Inc. , Media Center 25, JRiver Tools Core
C:\WINDOWS\System32\OLEAUT32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, OLEAUT32.DLL
C:\WINDOWS\System32\MSCTF.dll , Microsoft Corporation , Microsoft® Windows® Operating System, MSCTF Server DLL
C:\WINDOWS\System32\win32u.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Win32u

ThreadID: 12004


Execute Address:
00007FFC65EDC744  ntdll.dll!NtDelayExecution+0x14

Call Stack:
00000064137A8220  000001E2326DF800


Stack Data:
00000064137A8078  00007FFC62E16931  KERNELBASE.dll!SleepEx+0xa1
00000064137A8080  00000064137A8138
00000064137A8088  0000000000000000
00000064137A8090  00000064137A8650
00000064137A8098  00007FFC920066F4
00000064137A80A0  FFFFFFFFFFFCF2C0
00000064137A80A8  00007FFC62E381FE  KERNELBASE.dll!GetThreadPriority+0x1e
00000064137A80B0  0000000000000048
00000064137A80B8  00007FFC00000001
00000064137A80C0  0000000000000000
00000064137A80C8  0000000000000000
00000064137A80D0  0000000000000000
00000064137A80D8  0000000000000000
00000064137A80E0  0000000000000000
00000064137A80E8  0000000000000000
00000064137A80F0  0000000000000000
00000064137A80F8  0000000000002C90
00000064137A8100  000001E2327E79D0
00000064137A8108  0000000000000448
00000064137A8110  000000000000EDFA
00000064137A8118  00007FF637B93839  Media Center 25.exe+0x63839
00000064137A8120  000001E23B9AD900
00000064137A8128  000001E200000000
00000064137A8130  00000000C00000BB
00000064137A8138  0000000000000000
00000064137A8140  000001E22FB70000
00000064137A8148  0000006402000002
00000064137A8150  000001E22FB70000
00000064137A8158  000001E23B9AD908
00000064137A8160  0000000000000100
00000064137A8168  000001E22FB70150
00000064137A8170  0000000000000000
00000064137A8178  0000000000000001
00000064137A8180  0000000000000070
00000064137A8188  000001E22FB70000
00000064137A8190  000001E22FB70000
00000064137A8198  00007FFC65E86139  ntdll.dll+0x46139
00000064137A81A0  000001E22FB702E8
00000064137A81A8  000001E23B9AD900
00000064137A81B0  000001E2326F6601
00000064137A81B8  0000000000000070
00000064137A81C0  0000000000000100
00000064137A81C8  000001E23B9AD910
00000064137A81D0  0000000000000080
00000064137A81D8  00007FFC65E81DE1  ntdll.dll+0x41de1
00000064137A81E0  000001E22FB70000
00000064137A81E8  000001E22FB70000
00000064137A81F0  000001E23B9AD900
00000064137A81F8  0000000000000080
00000064137A8200  0000000000000070
00000064137A8208  0000000000000070
00000064137A8210  000001E231F526B0
00000064137A8218  0000000000000001
00000064137A8220  0000000000000101
00000064137A8228  000001E2326DF800
00000064137A8230  0000000000000070
00000064137A8238  0000000000000000
00000064137A8240  000001E200717F60
00000064137A8248  00007FF6920066F4
00000064137A8250  0000000000000000
00000064137A8258  0000006402000002
00000064137A8260  00000000000006E0
00000064137A8268  00000064137A8430
00000064137A8270  000001E23D6C1840
00000064137A8288  00007FF637B3512C  Media Center 25.exe+0x512c
00000064137A82A8  00007FFC65E7D762  ntdll.dll+0x3d762
00000064137A8348  00007FF637B99902  Media Center 25.exe+0x69902
00000064137A8368  00007FFC65E7BA17  ntdll.dll!RtlAllocateHeap+0x1a7
00000064137A83C8  00007FFC65E7C4BF  ntdll.dll!RtlAllocateHeap+0xc4f
00000064137A8428  00007FFC62DF9752  KERNELBASE.dll!MapPredefinedHandleInternal+0x632
00000064137A8488  00007FFC65E7BA17  ntdll.dll!RtlAllocateHeap+0x1a7
00000064137A8568  00007FFC62DF9F34  KERNELBASE.dll!MapPredefinedHandleInternal+0xe14
00000064137A8598  00007FF6389F9728  Media Center 25.exe+0xec9728
00000064137A85D8  00007FFC62DF681E  KERNELBASE.dll!RegQueryValueExA+0x42e
00000064137A8638  00007FFC62DF9F34  KERNELBASE.dll!MapPredefinedHandleInternal+0xe14
00000064137A86A8  00007FFC62DF9C1D  KERNELBASE.dll!MapPredefinedHandleInternal+0xafd
00000064137A86B8  00007FFC62DF9752  KERNELBASE.dll!MapPredefinedHandleInternal+0x632
00000064137A87B8  00007FFC2982F7C0  JRTools.dll+0x8f7c0
00000064137A8808  00007FFC2982FC2A  JRTools.dll+0x8fc2a
00000064137A8820  00007FF638C59201  Media Center 25.exe+0x1129201
00000064137A8858  00007FF637E962E7  Media Center 25.exe+0x3662e7
00000064137A8888  00007FF637B35393  Media Center 25.exe+0x5393
00000064137A8898  00007FF637E96274  Media Center 25.exe+0x366274
00000064137A88A8  00007FF638CBD2C0  Media Center 25.exe+0x118d2c0
00000064137A88B0  00007FF638CBD2C0  Media Center 25.exe+0x118d2c0
00000064137A88B8  00007FF637B480F9  Media Center 25.exe+0x180f9
00000064137A88C8  00007FF637BB171B  Media Center 25.exe+0x8171b
00000064137A88D8  00007FFC64BFC752  OLEAUT32.dll!SysAllocString+0xa2
00000064137A88E8  00007FFC65E6D04A  ntdll.dll!SbSelectProcedure+0x1aa
00000064137A88F8  00007FF637E9236D  Media Center 25.exe+0x36236d
00000064137A8980  00007FF638C54C48  Media Center 25.exe+0x1124c48
00000064137A89F8  00007FFC65E8083D  ntdll.dll!RtlGetCurrentServiceSessionId+0xb8d
00000064137A8A80  00007FF638C59201  Media Center 25.exe+0x1129201
00000064137A8AA8  00007FFC65E7FC11  ntdll.dll!RtlFreeHeap+0x51
00000064137A8AD8  00007FFC297E9F28  JRTools.dll+0x49f28
00000064137A8AE8  00007FFC299FFDF8  JRTools.dll+0x25fdf8
00000064137A8B18  00007FFC297E9DF6  JRTools.dll+0x49df6
00000064137A8B48  00007FF637E9606F  Media Center 25.exe+0x36606f
00000064137A8B80  00007FF638C59201  Media Center 25.exe+0x1129201
00000064137A8BA8  00007FF637E927F4  Media Center 25.exe+0x3627f4
00000064137A8BF8  00007FF637B35201  Media Center 25.exe+0x5201
00000064137A8C00  00007FF638C54C48  Media Center 25.exe+0x1124c48
00000064137A8C28  00007FF638422194  Media Center 25.exe+0x8f2194
00000064137A8CF8  00007FF638CBE818  Media Center 25.exe+0x118e818
00000064137A8D18  00007FF637B35101  Media Center 25.exe+0x5101
00000064137A8D88  00007FF638421B70  Media Center 25.exe+0x8f1b70
00000064137A8D98  00007FF637BBCF8C  Media Center 25.exe+0x8cf8c
00000064137A8DB8  00007FF63875D722  Media Center 25.exe+0xc2d722
00000064137A8E18  00007FF638C54C48  Media Center 25.exe+0x1124c48
00000064137A8E78  00007FF637BA5F8D  Media Center 25.exe+0x75f8d
00000064137A8E88  00007FF637BBD05D  Media Center 25.exe+0x8d05d
00000064137A8EF8  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A8F10  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A8F20  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A8F38  00007FF637BBD764  Media Center 25.exe+0x8d764
00000064137A8F58  00007FF638C5A400  Media Center 25.exe+0x112a400
00000064137A8F68  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A8F80  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A8FB8  00007FF637BBD5B7  Media Center 25.exe+0x8d5b7
00000064137A9038  00007FF637BBC9FC  Media Center 25.exe+0x8c9fc
00000064137A9058  00007FF637BBC82B  Media Center 25.exe+0x8c82b
00000064137A9078  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A9098  00007FF637BC29CC  Media Center 25.exe+0x929cc
00000064137A90D8  00007FF637BBC4E9  Media Center 25.exe+0x8c4e9
00000064137A9118  00007FF637BAAE7E  Media Center 25.exe+0x7ae7e
00000064137A9170  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A9198  00007FF637BC2923  Media Center 25.exe+0x92923
00000064137A91D8  00007FF637BAAE03  Media Center 25.exe+0x7ae03
00000064137A91E0  00007FF638C5F1F0  Media Center 25.exe+0x112f1f0
00000064137A9218  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A9228  00007FF637BBA000  Media Center 25.exe+0x8a000
00000064137A9258  00007FF637BB7FE3  Media Center 25.exe+0x87fe3
00000064137A92C8  00007FF637BB9D2C  Media Center 25.exe+0x89d2c
00000064137A92E8  00007FF637BBD246  Media Center 25.exe+0x8d246
00000064137A9308  00007FF637BA8100  Media Center 25.exe+0x78100
00000064137A9318  00007FF637BBD05D  Media Center 25.exe+0x8d05d
00000064137A9328  00007FFC65E64EF7  ntdll.dll!RtlDeactivateActivationContextUnsafeFast+0xc7
00000064137A9358  00007FF637BB7359  Media Center 25.exe+0x87359
00000064137A9398  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A9418  00007FF637BB9D2C  Media Center 25.exe+0x89d2c
00000064137A94A0  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A94A8  00007FF637BB72F8  Media Center 25.exe+0x872f8
00000064137A94E8  00007FF638C59240  Media Center 25.exe+0x1129240
00000064137A9518  00007FFC297D0CC0  JRTools.dll+0x30cc0
00000064137A9588  00007FFC650163ED  USER32.dll!CallWindowProcW+0x3bd
00000064137A95B8  00007FFC62DF4A15  KERNELBASE.dll!CloseHandle+0x45
00000064137A95C8  00007FF637B35216  Media Center 25.exe+0x5216
00000064137A9648  00007FFC65016274  USER32.dll!CallWindowProcW+0x244
00000064137A9658  00007FFC63F28D3C  MSCTF.dll!TF_Notify+0xbc
00000064137A9688  00007FFC650139A7  USER32.dll!GetWindowLongPtrW+0x177
00000064137A9698  00007FF637B3512C  Media Center 25.exe+0x512c
00000064137A96B0  00007FFC297D0C50  JRTools.dll+0x30c50
00000064137A96C8  00007FF637BA841C  Media Center 25.exe+0x7841c
00000064137A96E8  00007FF638CF8D00  Media Center 25.exe+0x11c8d00
00000064137A9710  00007FFC297D0C50  JRTools.dll+0x30c50
00000064137A9718  00007FFC650160BE  USER32.dll!CallWindowProcW+0x8e
00000064137A9728  00007FFC297D0C50  JRTools.dll+0x30c50
00000064137A9768  00007FFC299999FE  JRTools.dll+0x1f99fe
00000064137A97B8  00007FF63802D939  Media Center 25.exe+0x4fd939
00000064137A9808  00007FFC650166B0  USER32.dll!CallWindowProcW+0x680
00000064137A9848  00007FFC65E64EF7  ntdll.dll!RtlDeactivateActivationContextUnsafeFast+0xc7
00000064137A9878  00007FFC65E65013  ntdll.dll!RtlActivateActivationContextUnsafeFast+0x93
00000064137A9888  00007FFC297D0C50  JRTools.dll+0x30c50
00000064137A98B8  00007FFC299823C1  JRTools.dll+0x1e23c1
00000064137A98C8  00007FFC65016274  USER32.dll!CallWindowProcW+0x244
00000064137A9908  00007FFC2998CC22  JRTools.dll+0x1ecc22
00000064137A9958  00007FFC650163ED  USER32.dll!CallWindowProcW+0x3bd
00000064137A9988  00007FF63802D685  Media Center 25.exe+0x4fd685
00000064137A9A18  00007FFC65016274  USER32.dll!CallWindowProcW+0x244
00000064137A9A38  00007FF638C52801  Media Center 25.exe+0x1122801
00000064137A9A58  00007FF637F6662E  Media Center 25.exe+0x43662e
00000064137A9A80  00007FFC2998CBB0  JRTools.dll+0x1ecbb0
00000064137A9A98  00007FFC297D1CB8  JRTools.dll+0x31cb8
00000064137A9AD8  00007FF638C52801  Media Center 25.exe+0x1122801
00000064137A9AE0  00007FFC2998CBB0  JRTools.dll+0x1ecbb0
00000064137A9AE8  00007FFC65015DE2  USER32.dll!DispatchMessageW+0x1f2
00000064137A9AF8  00007FFC2998CBB0  JRTools.dll+0x1ecbb0
00000064137A9B38  00007FFC297D0B4B  JRTools.dll+0x30b4b
00000064137A9B58  00007FF638C52801  Media Center 25.exe+0x1122801
00000064137A9B68  00007FFC297D09CE  JRTools.dll+0x309ce
00000064137A9B70  00007FFC2998CBB0  JRTools.dll+0x1ecbb0
00000064137A9B98  00007FF637BBE23D  Media Center 25.exe+0x8e23d
00000064137A9BD8  00007FF638C55410  Media Center 25.exe+0x1125410
00000064137A9C28  00007FF637BAA59A  Media Center 25.exe+0x7a59a
00000064137A9C78  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A9C98  00007FF637BB5964  Media Center 25.exe+0x85964
00000064137A9CD8  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A9CF0  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A9D38  00007FF637BB4CC4  Media Center 25.exe+0x84cc4
00000064137A9D68  00007FFC297EA2F9  JRTools.dll+0x4a2f9
00000064137A9D88  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A9DA0  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A9DB8  00007FF637FEB5D8  Media Center 25.exe+0x4bb5d8
00000064137A9E20  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A9E38  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A9E78  00007FFC6502387B  USER32.dll!SystemParametersInfoW+0x9b
00000064137A9ED0  00007FFC63C28B44  win32u.dll!NtUserGetDpiForCurrentProcess+0x14
00000064137A9EE0  00007FF638E91788  Media Center 25.exe+0x1361788
00000064137A9EE8  00007FF638C52870  Media Center 25.exe+0x1122870
00000064137A9F08  00007FFC63F1E101  MSCTF.dll+0xe101
00000064137A9F10  00007FF637B30000  Media Center 25.exe+0x0
00000064137A9F78  00007FF638C55410  Media Center 25.exe+0x1125410
00000064137A9FB8  00007FF638C59D48  Media Center 25.exe+0x1129d48
00000064137A9FF0  00007FF638C59CB8  Media Center 25.exe+0x1129cb8
00000064137AA028  00007FF638C59C38  Media Center 25.exe+0x1129c38
00000064137AA048  00007FF638C5CDF0  Media Center 25.exe+0x112cdf0


Processor Registers:
RAX: 0000000000000034
RBX: 0000000000000000
RCX: 0000000000000000
RDX: 00000064137A80A0
RSI: 0000000000000000
RDI: 0000000000000014
RBP: 00000064137A8220
RSP: 00000064137A8078
RIP: 00007FFC65EDC744  ntdll.dll!NtDelayExecution+0x14

(message limit reached - report continues on subsequent message)

[billinrio]

(hang report continued from previous message):


Memory Data:


All Threads:
12004  00007FFC65EACED1  ntdll.dll!RtlUserThreadStart+0x21
10736  00007FFC65EACED1  ntdll.dll!RtlUserThreadStart+0x21
7824  00007FFC65EACED1  ntdll.dll!RtlUserThreadStart+0x21
13148  0000000000000000  0000000000000000
10848  00007FFC65EACED1  ntdll.dll!RtlUserThreadStart+0x21
10304  0000000000000000  0000000000000000
6060  00007FFC65EACED1  ntdll.dll!RtlUserThreadStart+0x21
11408  00007FFC65EACED1  ntdll.dll!RtlUserThreadStart+0x21


All Modules:
00007FF637B30000 - 00007FF6395DC000   C:\Program Files\J River\Media Center 25\Media Center 25.exe , JRiver, Inc. , Media Center 25, Media Center 25
00007FFC65E40000 - 00007FFC66030000   C:\WINDOWS\SYSTEM32\ntdll.dll , Microsoft Corporation , Microsoft® Windows® Operating System, NT Layer DLL
00007FFC657F0000 - 00007FFC658A2000   C:\WINDOWS\System32\KERNEL32.DLL , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT BASE API Client DLL
00007FFC62DD0000 - 00007FFC63073000   C:\WINDOWS\System32\KERNELBASE.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT BASE API Client DLL
00007FFC64BF0000 - 00007FFC64CB4000   C:\WINDOWS\System32\OLEAUT32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, OLEAUT32.DLL
00007FFC63200000 - 00007FFC6329E000   C:\WINDOWS\System32\msvcp_win.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft® C Runtime Library
00007FFC63DD0000 - 00007FFC63ECA000   C:\WINDOWS\System32\ucrtbase.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft® C Runtime Library
00007FFC65320000 - 00007FFC65656000   C:\WINDOWS\System32\combase.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft COM for Windows
00007FFC65660000 - 00007FFC65780000   C:\WINDOWS\System32\RPCRT4.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Remote Procedure Call Runtime
00007FFC63180000 - 00007FFC63200000   C:\WINDOWS\System32\bcryptPrimitives.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows Cryptographic Primitives Library
00007FFC64410000 - 00007FFC64436000   C:\WINDOWS\System32\GDI32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, GDI Client DLL
00007FFC63C20000 - 00007FFC63C41000   C:\WINDOWS\System32\win32u.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Win32u
00007FFC63A80000 - 00007FFC63C14000   C:\WINDOWS\System32\gdi32full.dll , Microsoft Corporation , Microsoft® Windows® Operating System, GDI Client DLL
00007FFC65000000 - 00007FFC65194000   C:\WINDOWS\System32\USER32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Multi-User Windows USER API Client DLL
00007FFC64F50000 - 00007FFC64FF3000   C:\WINDOWS\System32\ADVAPI32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Advanced Windows 32 Base API
00007FFC64370000 - 00007FFC6440E000   C:\WINDOWS\System32\msvcrt.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT CRT DLL
00007FFC651A0000 - 00007FFC65237000   C:\WINDOWS\System32\sechost.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Host for SCM/SDDL/LSA Lookup APIs
00007FFC64210000 - 00007FFC64366000   C:\WINDOWS\System32\ole32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft OLE for Windows
00007FFC641E0000 - 00007FFC6420E000   C:\WINDOWS\System32\IMM32.DLL , Microsoft Corporation , Microsoft® Windows® Operating System, Multi-User Windows IMM32 API Client DLL
00007FFC64450000 - 00007FFC64B35000   C:\WINDOWS\System32\SHELL32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows Shell Common Dll
00007FFC63130000 - 00007FFC6317A000   C:\WINDOWS\System32\cfgmgr32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Configuration Manager DLL
00007FFC64060000 - 00007FFC64109000   C:\WINDOWS\System32\shcore.dll , Microsoft Corporation , Microsoft® Windows® Operating System, SHCORE
00007FFC632A0000 - 00007FFC63A1E000   C:\WINDOWS\System32\windows.storage.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft WinRT Storage API
00007FFC62D40000 - 00007FFC62D5F000   C:\WINDOWS\System32\profapi.dll , Microsoft Corporation , Microsoft® Windows® Operating System, User Profile Basic API
00007FFC62D60000 - 00007FFC62DAA000   C:\WINDOWS\System32\powrprof.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Power Profile Helper DLL
00007FFC62D10000 - 00007FFC62D20000   C:\WINDOWS\System32\UMPDC.dll
00007FFC65240000 - 00007FFC65292000   C:\WINDOWS\System32\shlwapi.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Shell Light-weight Utility Library
00007FFC62D20000 - 00007FFC62D31000   C:\WINDOWS\System32\kernel.appcore.dll , Microsoft Corporation , Microsoft® Windows® Operating System, AppModel API Host
00007FFC63ED0000 - 00007FFC63EE7000   C:\WINDOWS\System32\cryptsp.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Cryptographic Service Provider API
00007FFC61040000 - 00007FFC610D9000   C:\WINDOWS\system32\uxtheme.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft UxTheme Library
00007FFC64B40000 - 00007FFC64BE2000   C:\WINDOWS\System32\clbcatq.dll , Microsoft Corporation , Microsoft® Windows® Operating System, COM+ Configuration Catalog
00007FFC5F120000 - 00007FFC5F20F000   C:\WINDOWS\system32\propsys.dll , Microsoft Corporation , Windows® Search, Microsoft Property System
00007FFC297A0000 - 00007FFC29BDB000   C:\Program Files\J River\Media Center 25\JRTools.dll , JRiver, Inc. , Media Center 25, JRiver Tools Core
00007FFC63C50000 - 00007FFC63C76000   C:\WINDOWS\System32\bcrypt.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows Cryptographic Primitives Library
00007FFC63F10000 - 00007FFC64046000   C:\WINDOWS\System32\MSCTF.dll , Microsoft Corporation , Microsoft® Windows® Operating System, MSCTF Server DLL
00007FFC09140000 - 00007FFC0959A000   C:\Program Files\J River\Media Center 25\JRImage.dll , JRiver, Inc. , Media Center 25, JRiver Image Core
00007FFC19310000 - 00007FFC19533000   C:\Program Files\J River\Media Center 25\JRReader.dll , JRiver, Inc. , Media Center 25, JRiver Reader
00007FFC261B0000 - 00007FFC263BA000   C:\Program Files\J River\Media Center 25\JRDisc.dll , JRiver, Inc. , Media Center 25, JRiver Disc Core
00007FFC50680000 - 00007FFC50905000   C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.476_none_e6c4b11b130f2595\comctl32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, User Experience Controls Library
00007FFC5D000000 - 00007FFC5D1AF000   C:\WINDOWS\SYSTEM32\WindowsCodecs.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft Windows Codecs Library
00007FFC3D1D0000 - 00007FFC3D20A000   C:\WINDOWS\system32\dataexchange.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Data exchange
00007FFC604F0000 - 00007FFC6074B000   C:\WINDOWS\system32\d3d11.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Direct3D 11 Runtime
00007FFC60750000 - 00007FFC6092B000   C:\WINDOWS\system32\dcomp.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft DirectComposition Library
00007FFC61A10000 - 00007FFC61AFB000   C:\WINDOWS\system32\dxgi.dll , Microsoft Corporation , Microsoft® Windows® Operating System, DirectX Graphics Infrastructure
00007FFC61980000 - 00007FFC619A0000   C:\WINDOWS\SYSTEM32\dxcore.dll , Microsoft Corporation , Microsoft® Windows® Operating System, DXCore
00007FFC61190000 - 00007FFC613EA000   C:\WINDOWS\system32\twinapi.appcore.dll , Microsoft Corporation , Microsoft® Windows® Operating System, twinapi.appcore
00007FFC61670000 - 00007FFC61699000   C:\WINDOWS\system32\RMCLIENT.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Resource Manager Client
00007FFC56CD0000 - 00007FFC56D6E000   C:\WINDOWS\System32\TextInputFramework.dll , Microsoft Corporation , Microsoft® Windows® Operating System, "TextInputFramework.DYNLINK"
00007FFC5D1B0000 - 00007FFC5D4DA000   C:\WINDOWS\System32\CoreUIComponents.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft Core UI Components Dll
00007FFC60CA0000 - 00007FFC60D74000   C:\WINDOWS\System32\CoreMessaging.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft CoreMessaging Dll
00007FFC61D70000 - 00007FFC61DA1000   C:\WINDOWS\SYSTEM32\ntmarta.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT MARTA provider
00007FFC5E820000 - 00007FFC5E973000   C:\WINDOWS\SYSTEM32\wintypes.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows Base Types DLL
00007FFC55790000 - 00007FFC55A36000   C:\WINDOWS\System32\iertutil.dll , Microsoft Corporation , Internet Explorer, Run time utility for Internet Explorer
00007FFC51610000 - 00007FFC51675000   C:\WINDOWS\system32\Oleacc.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Active Accessibility Core Component
00007FFC5C000000 - 00007FFC5C00A000   C:\WINDOWS\SYSTEM32\SensApi.dll , Microsoft Corporation , Microsoft® Windows® Operating System, SENS Connectivity API DLL
00007FFC62B60000 - 00007FFC62BFD000   C:\WINDOWS\SYSTEM32\sxs.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Fusion 2.5
00007FFC3C620000 - 00007FFC3C825000   C:\WINDOWS\system32\explorerframe.dll , Microsoft Corporation , Microsoft® Windows® Operating System, ExplorerFrame
00007FFC03A60000 - 00007FFC04117000   C:\Program Files\J River\Media Center 25\JRPlayer.dll , JRiver, Inc. , Media Center 25, JRiver Player
00007FFC5F430000 - 00007FFC5F454000   C:\WINDOWS\SYSTEM32\WINMM.dll , Microsoft Corporation , Microsoft® Windows® Operating System, MCI API DLL
00007FFC5F400000 - 00007FFC5F42D000   C:\WINDOWS\SYSTEM32\winmmbase.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Base Multimedia Extension API DLL
00007FFC5AB60000 - 00007FFC5ABD2000   C:\WINDOWS\SYSTEM32\MMDevAPI.DLL , Microsoft Corporation , Microsoft® Windows® Operating System, MMDevice API
00007FFC62B10000 - 00007FFC62B3A000   C:\WINDOWS\SYSTEM32\DEVOBJ.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Device Information Set DLL
00007FFC2C540000 - 00007FFC2C584000   C:\WINDOWS\SYSTEM32\wdmaud.drv , Microsoft Corporation , Microsoft® Windows® Operating System, Winmm  audio system driver
00007FFC48030000 - 00007FFC48039000   C:\WINDOWS\SYSTEM32\ksuser.dll , Microsoft Corporation , Microsoft® Windows® Operating System, User CSA Library
00007FFC5D7E0000 - 00007FFC5D7EA000   C:\WINDOWS\SYSTEM32\AVRT.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Multimedia Realtime Runtime
00007FFC5AC00000 - 00007FFC5AD5D000   C:\WINDOWS\SYSTEM32\AUDIOSES.DLL , Microsoft Corporation , Microsoft® Windows® Operating System, Audio Session
00007FFC44CB0000 - 00007FFC44CBD000   C:\WINDOWS\SYSTEM32\msacm32.drv , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft Sound Mapper
00007FFC42B00000 - 00007FFC42B1C000   C:\WINDOWS\SYSTEM32\MSACM32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft ACM Audio Filter
00007FFC42AF0000 - 00007FFC42AFA000   C:\WINDOWS\SYSTEM32\midimap.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Microsoft MIDI Mapper
00007FFC56D70000 - 00007FFC56EC1000   C:\Windows\System32\Windows.UI.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows Runtime UI Foundation DLL
00007FFC56BB0000 - 00007FFC56CCA000   C:\Windows\System32\InputHost.dll , Microsoft Corporation , Microsoft® Windows® Operating System, InputHost
00007FFC25BD0000 - 00007FFC25C4C000   C:\Program Files\J River\Media Center 25\Plugins\rc_main.dll , JRiver, Inc. , Media Center 25, Remote Control Plugins
00007FFC658B0000 - 00007FFC65D20000   C:\WINDOWS\System32\setupapi.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows Setup API
00007FFC42B20000 - 00007FFC42B3B000   C:\WINDOWS\SYSTEM32\MPR.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Multiple Provider Router DLL
00007FFC191F0000 - 00007FFC1930F000   C:\Program Files\J River\Media Center 25\Plugins\in_mp4.dll , JRiver, Inc. , Media Center 25, AAC Input Plugin
00007FFC1AF50000 - 00007FFC1B02C000   C:\Program Files\J River\Media Center 25\Plugins\in_flac.dll

[Matt]

When it's frozen, try right-clicking in Task Manager and pick "Create dump file".  Share that dump file along with a Media Center log and maybe we'll be able to figure out where it's coming from.

Thanks.

[billinrio]

That's precisely what I thought that I was doing.   When in Task Manager I had already created a dump file named "Media Center 25.DMP", but I wasn't able to open it.  That's why I used WhatIsHang, which generated the report that I posted. I will try to attach that dump file  in a separate message here, although it doesn't appear to be among the "allowed file types".

[billinrio]

I just attempted to post the dump file created by Task Manager.  It won't post with that .dmp file attached ("wrong file type")?

[Matt]

Just email the dump and log to matt at jriver dot com.

Thanks.

[billinrio]

Just email the dump and log to matt at jriver dot com.

Thanks.

I've e-mailed the zipped log file.  I couldn't send the other file, produced by Task Manager, due to its size - 372 Mb.

Thanks.

[bob]

I've e-mailed the zipped log file.  I couldn't send the other file, produced by Task Manager, due to its size - 372 Mb.

Thanks.

You can use firefox send to anonymously send large files like that.

[Matt]

Just a note that we found and fixed the hang for a coming MC26.  Thanks a lot for the help.